800 Wall Street, Elm Grove, WI 53122
Anonymous
Child of resident/client
Heritage Elm Grove review
Meals were often prepared well in advance and therefore cold. Several times staff were delayed in answering calls to her room. Otherwise, the staff were professional and friendly. Whenever the staff noted a problem with my mother I would receive a prompt telephone call at anytime of the day or night.
Read all reviewsHeritage Elm Grove
This mountain-style lodge and the compassionate staff inside Heritage Elm Grove in Elm Grove, Wisconsin are ready to welcome you home. This community specializes in assisted living, enhanced assisted living, and memory care. Heritage Elm Grove is located near area shopping, restaurants, and parks, enabling seniors to stay connected to the surrounding area. Elm Grove is known for its parks with a variety of hiking trails, making it a great destination for seniors who want to stay active and enjoy the beautiful Wisconsin outdoors.
Residents at Heritage Elm Grove are offered memory care, incontinence care, diabetic care, and medication management services. Staff is specially trained in memory care and palliative care is available on-site for residents who want to receive hospice care in the community. Community specialists are available to provide additional care services as needed.
All meals are provided for restaurants by a professional chef in the restaurant-style dining room. Special dining programs are available for residents who require dietary accommodations. In between meals, residents can take advantage of the community common areas and group activity programs.
Crack open a good book in the library, soak up the sunshine on the outdoor patio, sip a...
Heritage Elm Grove
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Heritage Elm Grove
A Place for Mom has scored Heritage Elm Grove with 8.6 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Heritage Elm Grove has 48 reviews with an average "overall experience" of 3.9 out of 5.
Anonymous
Assisted LivingFamily/friend
December 20, 2024
Meals were often prepared well in advance and therefore cold. Several times staff were delayed in answering calls to her room. Otherwise, the staff were professional and friendly. Whenever the staff noted a problem with my mother I would receive a prompt telephone call at anytime of the day or night.
Diane
Assisted LivingFamily/friend
November 22, 2024
We were very pleased with our overall experience with everything at Heritage. There were quite a few glitches along the road as I'm sure any place has. The facility was kept very clean! There were times when the smell was a bit overwhelming coming from some of the apartments but again that is to be expected as well. The staff was amazing! There were a few who actually treated Mom like she was their own mother/grandmother. Staff was very tolerant of dad who could be difficult at times, but still treated him with respect. There were a few staff members who were inconsiderate and questionable, but those were few and far between. I give the care services one a four only because of the few staff members who would be sleeping on shifts, not answering the call buttons timely, and the indifference that some of them had towards the residents, not just my parents. The meals fluctuated with the person in charge of the kitchen. Overall, I think the quality was OK. Towards the end of their stay, the food got much better actually! The activities were great! There wasn't much for the men to do honestly, but for the ladies, mom was always doing something. She loved the sip and paint, she loved getting her nails done, she absolutely adored, bingo and happy hour. One of her favorite activities was the flower arranging I give the value for cost a three only because of the cost! I know there's a lot that goes into running a facility like that and it's not cheap. Thankfully, my parents were in a financial position to be able to afford it. However, if someone was not that fortunate I Would be concerned about putting a family member in a less costly, but less favorable place. The Heritage treated my parents with grace dignity in the end. Both of my parents passed away while residents of Heritage.
Anonymous
Assisted LivingFamily/friend
March 28, 2024
Heritage Elm Grove takes great care of my dad. The staff is caring and responsive. The facility has a comfortable and welcoming feel to it. Staff is engaged.
Anonymous
Assisted LivingResident/client
September 23, 2022
The staff are good to work with and supportive of my loved one and family. My expectations of a memory care have changed since my loved one has been there. I'm more realistic now. There are some residents who try to conversate with my loved one when they are able to. It would be nice to see more vegetables with the meals that are served to the residents.
Anonymous
Assisted LivingFamily/friend
September 20, 2022
I would tell other's, don't go here. We've had several bad experiences here. One time I went to visit my loved one, who has dementia, and they were sitting in the dining room with a plate of long spaghetti. It was not cut up and it was served with a spoon. My loved one has dementia and they tend to walk around. We saw that their toilet was leaking and it took them weeks to get back to us about it. We found out that the toilet was not leaking, but my loved one was urinating on the floor; they were missing the toilet due to issues with their vision. It still took them weeks to check on it, because their maintenance guy was out. They should have checked to see if the toilet was leaking right away. There was a puddle being tracked throughout the community. Not only is that a slip hazard, but it's also unhealthy. They're also supposed to do their laundry, including the bedding every week. I was sitting there when someone came to take the laundry and they only took the basket, but did not take linens, towels, or the sheets off the bed. They didn't do that right in front of me. Most of the staff were mostly on their cell phones as well. They responded to these issues with a brief email and nothing else. One time my loved one wasn't getting the medication(s) they were supposed to be getting. It wasn't a medication error, it was a missing medication. There was a person doing the pill/medication pass, they stopped the director as she was walking by and informed her. She acknowledged it and walked on. She didn't apologize and she didn't show a genuine interest in resolving our problems. After we told her we were going to leave, she just sent an email. She didn't ask if we could sit down and talk about it. She just said, "I know you've had some complaints recently about the toilet, is there anything else?" She didn't reach out any further than that. To receive that kind of response, for the cost we paid, was shocking.
KS
Assisted LivingFamily/friend
July 21, 2022
It's a very friendly place and very clean. They were very helpful answering any questions and things like that. The care was very good, and they did everything they were supposed to do.
anonymous
Assisted LivingFamily/friend
July 20, 2022
My mom loved the food that they served and said everyone on staff was very friendly and welcoming to her. My mom is anxious/introverted so she did not participate in activities that they had provided.
Marta J
Assisted LivingFamily/friend
June 29, 2022
The facility is beautiful, the staff is friendly, and their meal plan is great. There are a lot of activities there, such as - bingo, musicians who visit periodically, visiting speakers, movie nights a couple times per week, and a lot more. The community also comes with a bistro bar on the second floor, a deck for the outside area, a kitchenette that's open for friends and families to bake cookies or host a family gathering, and a library with a nice dining room table to gather if you want to bring in food. I think that the caregivers are really sweet and nice. It's really a beautiful facility; the building itself is rather prairie style with lots of wood and stone. It's very pretty that way and looks attractive. They allow pets with an extra fee, including dogs (under the condition that you can take care of your dog). Although there are not too many residents who have pets that I've seen. They offer physician services if you choose to use them as your primary care physician - which is handy for prescriptions, etc.. There's a memory care unit attached, so it would be easy to transition if your loved one needs too. That's nice because it can be discombobulating moving from one facility to another. My loved ones apartment comes with a kitchenette that includes a large fridge, cabinet space, a sink, and room for a microwave; there's no stove or oven. The living room is spacious and has a nice window overlooking the courtyard. The bedroom is separate and has a large closet and another window overlooking the courtyard. The bathroom is spacious with a walk in shower and grab bars where needed. The hallway closet is also quite spacious and can be used for storage and outerwear. She also has a very nice sized cabinet in the bathroom. It's the perfect amount of space for her level of mobility. Some of the places we looked at had a larger outdoor area for residents to garden and be outside, whereas there's no space like that at Heritage. But I'm still happy with it. My mom is pretty fussy about things and although its not her home, she likes it just fine and she says they treat her nicely. I would recommend Heritage Elm Grove to others.
Diane A
Assisted LivingFamily/friend
June 23, 2022
This is a great place to place your family members. The staff are caring, attentive, and keep the family informed of any updates about our loved ones. My loved ones are enjoying the food. There are choices for meals, and snacks provided to the residents and there are three meals served daily.
anonymous
Assisted LivingFamily/friend
May 27, 2022
The physical setting and our loved ones room is absolutely gorgeous, it could not be nicer and it just feels like home to her. However they could use some improvements overall - they run out of supplies often, there are some excellent care givers and others not to much. We were also promised certain things that just have not really worked out very well. The physical therapy person has been absolutely phenomenal and really has made progress with our loved one. Also we feel that they would really benefit if they had a bus transportation system.
Steven
Assisted LivingFamily/friend
February 10, 2022
The newer director [name removed] is starting to improve things, she is very receptive to comments and is working with our family. We do understand with covid it is harder for everyone, but sometimes when we would come to visit we could see care givers just hanging out on their phones and not really attending to the resident, which is where the lower value comes into play. The director [name removed] is really taking steps in the right directions, and we can see now where our expectations are being met.
anonymous
Assisted LivingToured community
July 9, 2021
Our family had an in person tour and it was just fine we had no problems at all. It was before the pandemic so we got to see a lot of the community.
anonymous
Assisted LivingToured community
April 19, 2021
We toured this community and it was very elegant and inviting. The tour was good and the staff was very friendly. The price was on the high end of our scale so unfortunately, it didn't meet our needs at the time.
Anonymous
Assisted LivingFamily/friend
October 30, 2020
My ratings are based on our first tour, prior to COVID We feel this is a great value. The people are very friendly. My loved one has enjoyed the activities being offered during COVID. The food is enjoyed by my loved one. After the first six to eight weeks my loved one enjoyed being in the community and likes the choice.
Anonymous
Assisted LivingFamily/friend
February 10, 2019
I have had a parent at HERITAGE-Elm Grove for the past 1-1/2 yrs. The first 2 months were the best and it has definitely gone downhill since then. Apartment cleaning and Laundry are suppose to be done every week. It is once every 2-3 weeks. Most food is left on the residents plates and not eaten. Only a couple meals a week are appetizing. Keep hearing a new chef was hired but food hasn't gotten any better. Portions have gotten alot smaller. Activities/Outings have become less.A new Director started a year ago with alot of promises, but have not noticed any improvements. Just changed some decor on the walls. They go thru alot of Directors and employees for only being open a few years. Always short staffed. The building (foyer & hallways) itself are beautiful, nice, attractive and always seem to be clean but maybe they need to pay their workers a higher salary so they enjoy their jobs and don't leave.
Anonymous
Assisted LivingFamily/friend
September 25, 2017
The care at this community is very nice. The staff are attentive. They have a good variety of meals. I like knowing that she is in a clean. I like knowing that she is activies with the other residents with the many activiites. I like that she is able to get around and feels comfortable in this community We would recommend the care and the value for other families.
Anonymous
Assisted LivingFamily/friend
September 18, 2017
Our loved one seems to be settling in well at Heritage Elm Grove. We have no complaints we could just envision the communication to be better. We would like to have more communication regarding how she is doing on a routine basis when we are not there. Whether it be through computer access or a monthly update with staff members who have first-hand knowledge of her well-being. It would help to give us peace of mind. The meals they prepare look very good. She really seems to enjoy the food. They have lovely white tablecloths and make the dining experience pleasant. It is a very clean facility. She has a nice large room that we decorated to look very homey and comfortable. We visit she is usually out of her room talking to residents, or listening to music. We are not sure if they encourage or how much she participates in the activities. We're just not sure what she is doing the rest of the time. She has been on one trip she happened to remember to tell us about. There is a nice enclosed patio area for her to get out and enjoy the fresh air. She has spent her life here in Elmgrove and it's nice she can continue to say she is home at Heritage Elm Grove. We would recommend this community to others.
Anonymous
Assisted LivingFamily/friend
August 24, 2017
Mom liked the food when she first arrived at the community. Since then it seems to have declined some. They offer a large variety of activities. The staff are encouraging and friendly, however once in awhile they are a little slow to respond to questions. They do keep me informed of how mom is doing. The community is very clean. They have nice courtyards and balconies. The physical therapists are doing a good job. I would recommend this community.
Anonymous
Assisted LivingToured community
August 22, 2017
I had a tour of this community for my mother and I have no complaints of how things went. The staff where on time to our appointment and the property was very clean when I had visited. They where very full and had a lot of residents so there was not much vacancy that I had needed. It ended up not being the right fit at the time but I would recommend it to anyone.
Anonymous
Assisted LivingFamily/friend
July 26, 2017
For mom, the experience is going very well. The staff has increased her quality of life more than what we could have imagined we are so pleased with the progress she has made. The personalized attention given to the residents on the memory care side is wonderful. Life for my dad on the assisted living side is ok there are no programs set up for senior care no real activities. The food is not good it has to be temperature controlled so they serve it luke warm. I do feel that on both sides they are understaffed. What we were told to expect in the certain area just isn't being done or not done completely.
Heritage Elm Grove
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.