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Reserve at Towne Lake

1962 Eagle Dr, Woodstock, GA 30189

For pricing & availability:
(866) 374-4058
7.7
Review score
36 reviews
Add review
7.7
Review score
36 reviews
  • 5 star
    55%
  • 4 star
    17%
  • 3 star
    11%
  • 2 star
    3%
  • 1 star
    14%
See all reviews
8.7
Review score
1532 reviews
36 facilities
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Reserve at Towne Lake
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Reserve at Towne Lake
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Jill M

Child of resident/client

5.0 out of 5 stars

Friendly staff

Staff is very accommodating and friendly. I have not had a bad experience yet. Even when my mother fell they called me at 5 am to give me the choice of an ambulance or to pick her up and take her myself.

Read all reviews

Reserve at Towne Lake

Memory Care has a special meaning here. We understand how dealing with Alzheimer’s Disease or other related forms of dementia may be very distressing, but we also know that a fulfilling and meaningful quality of life can be achieved. At our communities, we look forward to creating a bond and friendship with each resident, their loved ones and other healthcare partners to craft a program that benefits them as individuals. Our communities are specifically designed to nurture activity, exercise, dining and restful opportunities as well as engaging and purpose filled activities that stimulate personal abilities.

SparkTM, our unique and award-winning lifestyle approach is our signature. A SparkTM lifestyle means residents are encouraged to do what they are able, historical knowledge is celebrated and acknowledged and new abilities are recognized and utilized. If you are seeking a positive approach where residents are doing more than you would expect, where residents find a sense of belonging and meaning and where loved ones are happy to visit, then you may have just found the right place!

Our biography boards or memory boxes describe the rich life history of each resident with appreciation for both the past and present. SparkTM aims to embrace each individual as...

Senior living options offered

  • Memory Care

Reserve at Towne Lake

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Reserve at Towne Lake

7.7 out of 10
Review Score36 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.1
Friendliness
4.2
Care Services
4.0
Staff
3.9
Meals & Dining
3.8
Activities
4.0
Value for Cost
4.1

A Place for Mom has scored Reserve at Towne Lake with 7.7 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Reserve at Towne Lake has 36 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 36 reviews

Last Updated: 6/24/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Bill

Memory Care

Family/friend

June 24, 2025

3.0 out of 5 stars
Verified Review

Good location with Staffing shortages.

Nurse and some staff are shared with Sunabella. This caused the nurse to quit. Laundry isn't done regularly and gets mixed up so my wife has been doing it instead. They are short staffed and on the 6th director in 4 years.

Jill M

Memory Care

Family/friend

June 23, 2025

5.0 out of 5 stars
Verified Review

Friendly staff

Staff is very accommodating and friendly. I have not had a bad experience yet. Even when my mother fell they called me at 5 am to give me the choice of an ambulance or to pick her up and take her myself.

Anonymous

Memory Care

Family/friend

June 16, 2025

1.0 out of 5 stars
Verified Review

Do not recommend

They are understaffed, and turnover is high. Even the director left in less than a year. There are no call buttons for the residents. The receptionist is very rude. Etc. I do not recommend. My father-in-law fell many times in the 3 months he was there. The last fall resulted in a broken hip and then a blood clot. Now he is in hospice. The only positive is that he was kept clean.

Anonymous

Memory Care

Family/friend

June 9, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

Reserve at Towne Lake

They don't nickel and dime you for everything. Same price includes managing meds. Don't charge you when you join in a meal. My mother is losing clothes through the washing process. Never any assessment reports.

Marti M

Memory Care

Family/friend

March 17, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Exceptional care

5 on all. The reserve was exceptional in just every way. Extremely grateful. Amazing angel staff too.

Anonymous

Memory Care

Family/friend

October 23, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
3.0
Activities
2.0
Staff
1.0
Meals & Dining
3.0

Be aware

Facility is constantly changing all levels of staff. Would not recommend this facility or any others for dementia care. MY HUSBAND HAD 24/7 CARE ( myself or my daughters)were in the facility around the clock in order for him to get the care that he deserved. Most, if any, other facilities would permit that.

Jennifer E

Memory Care

Resident/client

September 6, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Reserve is a very friendly unique place for residents to live.

Melissa S

Memory Care

Family/friend

February 23, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommended.

It is the sister facility to Sunabella. Just across the street. Since moving here, my loved one has been hospitalized a couple of more times. She is still at Reserve, & we are very pleased with the staff, the surroundings, the cleanliness , the care she is receiving, activities, just everything about it

Anonymous

Memory Care

Family/friend

September 6, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Don't consider this place unless you don't care about your loved one

Disappointed! Waste of time! Waste of money! She was always dirty when I went to pick her up. I don't want someone to go through what we went thru my mom declined in the four weeks she was there. So sad and heartbreaking. So many false promises

Doug G

Memory Care

Family/friend

May 2, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommend Reserve

I am totally satisfied with our experience at Reserve at Towne Lake!! The facility is dedicated to only memory care. Compassionate care giving staff. There is also a wide variety of extra activities, especially music related activities. I would absolutely recommend Reserve at Towne Lake, I go daily to see my wife and I always offer my opinion to people who are touring at the community.

anonymous

Memory Care

Family/friend

March 28, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
3.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Short staffing is negatively affecting resident care.

As you can see from my scores that this place has issues. I fear for the care of the residents. Short staffed. Turnover bad. Other facilities are having issues too. No one wants to work, and the pay is a factor for this type of work. I could write a book.

Christy J

Memory Care

Family/friend

March 9, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Place!

The new management is amazing! My mother lives here and each time i come to visit her she is always telling me about all the activities they do. I ask my mother all the time about the care and she says its amazing (& the food). Mother really loves the Activity Director [name removed] she says she is very creative and loves the entertainment each week. Mother really loves the scenic drives they go on they even stopped for ice-cream one day (amazing). Thanks to all of team for all they do...

anonymous u

Memory Care

Family/friend

March 1, 2023

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

awesome

I have a relative in the reserve and I have seen them thrive . and come to life. I like the new management team. The Resident care director is awesome and Responsive. I have seen more activities in the last 6 months. I definitely would recommend this place to anyone.

james caballero

Memory Care

Family/friend

February 28, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Excellent

I am very happy to have made this decision to move my mother into this beautiful place.. My mother is definitely in good hands of all the great caretakers and nurses.. The staffing is awesome and the level of communication is on point.. I am always informed and in the loop with everything going on with my mother.. All the residents are happy and in great care hands down.. Everything I come to visit and see my mother smiling and in great spirits means the world to me,and let's me know that I made the right choice for her..

M. Norris

Memory Care

Toured community

July 18, 2022

4.0 out of 5 stars
Verified Review

tour review

Phyllis S

Memory Care

Family/friend

April 28, 2022

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

A very caring, professional and loving atmosphere

I have just returned home to Indiana from a visit to my sister at The Reserve at Towne Lake. She has been a resident there for 15 months. The staff there is very attentive to the needs of all their "family" at The Reserve". The facility is very clean, beautifully decorated and the activities keep" all on the move". The residents are treated with respect and their skills are maintained to their level to provide them with the satisfaction that "I can do that". They provide nail and hair care, plus pictures of the "family" involved in activities, so I can see my sister on a regular basis and know she is in good hands. She recently had a health issue, and the staff was swift and confident in getting her the care she needed. Thanks to all the staff and volunteers for such wonderful and thoughtful care they give. The residents are very friendly too! They all smiled and waved as I passed by them.

anonymous

Memory Care

Family/friend

October 12, 2021

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

My review of The Reserve at Towne Lake

Responsive to visitors & residents a like. Staff very accommodating.

Anonymous

Memory Care

Toured community

May 16, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

The Reserve at Towne Lake has everything we could ask for to keep our mom safe, active and engaged. Everyone was very helpful. A beautiful home for mom.

Anonymous

Memory Care

Family/friend

February 26, 2021

4.0 out of 5 stars
Verified Review
Friendliness
4.0
Value for Cost
4.0

our experience during covid

They have a fair for the service, I would recommend this community to others

anonymous

Memory Care

Family/friend

January 25, 2021

4.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0

Very pleased with his ability to be in a place where he was well taken care of

We could see the lobby inside of the community and it was nice, and the staff members were more than willing to work with you and were very caring. They did take good care of our loved one, but when it came to the business and money side of things that is where we felt somewhat disappointed.

Reserve at Towne Lake

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Map of the neighborhood around Reserve at Towne Lake

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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