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Sunrise at Bon Air

2105 Cranbeck Road, Richmond, VA 23235

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(866) 374-4058
9.6
Review score
53 reviews
Add review
9.6
Review score
53 reviews
  • 5 star
    41%
  • 4 star
    30%
  • 3 star
    17%
  • 2 star
    6%
  • 1 star
    6%
See all reviews
9.1
Review score
12762 reviews
235 facilities
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Sunrise at Bon Air
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Sunrise at Bon Air community exterior
17 photos4 floor plans
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street view of Sunrise at Bon Air

Anonymous

Child of resident/client

4.0 out of 5 stars

We would recommend Sunrise

Friendly atmosphere, felt like a family, other residents were so nice to Dad and us, the staff was with us to the end - some staff came in to pay their respects when Dad passed away. We appreciated their kindness. They would stop in just to say hi to Dad and visit with him. Yes, overall we would recommend Sunrise. But we would not recommend them if your family member is in Hospice. We had big communication problems between them and Hospice. We ended up being in the middle to get things taken care of quite a bit.

Read all reviews

Sunrise at Bon Air

In elegant, residential environments, we deliver the finest in senior care, and are recognized internationally for both quality and innovation. Guided by our Principles of Service, Sunrise affords families peace-of-mind by providing today's seniors with a range of personalized assisted living services. From assistance with activities of daily living such as eating, bathing, dressing to medication monitoring, Sunrise provides residents with the help they need. Residents maintain the same privacy in their new home as they enjoyed in their own home. At Sunrise, we encourage residents to challenge themselves while offering the assistance they need. We encourage family and friends to be involved, to visit frequently, and to invite residents on outings to community events. This innovative approach to senior care is designed to maintain independence and dignity, yet is balanced with the comfort and security that comes from knowing experienced help is close at hand.

Senior living options offered

  • Assisted Living
  • Memory Care

Sunrise at Bon Air

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Sunrise at Bon Air

9.6 out of 10
Review Score53 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.3
Friendliness
4.3
Care Services
4.2
Staff
4.9
Meals & Dining
4.8
Activities
4.4
Value for Cost
4.1

A Place for Mom has scored Sunrise at Bon Air with 9.6 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Sunrise at Bon Air has 53 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 53 reviews

Last Updated: 3/11/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

March 11, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

We would recommend Sunrise

Friendly atmosphere, felt like a family, other residents were so nice to Dad and us, the staff was with us to the end - some staff came in to pay their respects when Dad passed away. We appreciated their kindness. They would stop in just to say hi to Dad and visit with him. Yes, overall we would recommend Sunrise. But we would not recommend them if your family member is in Hospice. We had big communication problems between them and Hospice. We ended up being in the middle to get things taken care of quite a bit.

Lisa

Assisted Living

Family/friend

March 5, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Families experience

I would rate them all 5. I could not be more pleased. What we like the most about Sunrise at Bon Air is their service and the staff. Very attentive. We would highly recommend this community to other families.

Massie

Memory Care

Family/friend

October 22, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Just like home.

I would give them a 5 on all questions. My father was happy and extremely well taken care of. The folks there were amazing. He was in memory care so activities were more limited to in house but he enjoyed them. He and I toured 8 facilities and this was the one he really liked. It's more like home. He did so well there.

Carolyn

Assisted Living

Resident/client

May 15, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Looks, acts, and feels like "home".

The friendliness of the staff gets a 5+. Quality of care rating is less than perfect because of the QUANTITY of it … (short staffed). Meals offer variety but occasionally over-cooked vegetables.. Activities are also varied but often spaced too close together time-wise so you don’t have a lot of time between them.

Michelle S

Assisted Living

Family/friend

April 22, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Very impressed with how well the staff is aware of the resident's needs, they seem to care about the residents well being and made sure they are at meals and if t not they do and get them. The staff knows my mom's name and always pleased to her and myself. I love that it is a small community.

Cindy N

Assisted Living

Family/friend

April 8, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

God Bless Sunrise

The people at Sunrise have been a blessing to our family from the very first day of meeting with their wonderful sales director. The staff is genuine, caring, helpful, and knowledgeable. We are so thankful for sunrise!

Laura D

Assisted Living

Toured community

February 27, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Looking for care for mom

Warm inviting employees, large rooms for residents, memory care is bright and friendly.

James

Memory Care

December 7, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful care in a home-like environment

This is my eighth year referring clients to [name removed] at Sunrise Bon Air. The customer communication and the follow-up are outstanding. All of my placement at Sunrise have had a wonderful experience with care and socialization. I consider Sunrise the best of the best in assisted living and memory care.

Rebecca I

Assisted Living

Industry reviewer

November 30, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful care in a home-like environment

I have worked with Sunrise of Bon Air for many years, and have always found this to be a caring community, filled with compassionate staff, in a warm and welcoming environment. I would encourage you to tour this community if you are looking for assisted living care in the greater Richmond area.

Megan E

Memory Care

Family/friend

November 30, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very caring and loving place

We love having our family member here at Sunrise because of the community vibe it offers. It feels like home and the staff members feel like family. There are always activities going on and something new happening. We highly recommend Sunrise to anyone who's looking for a warm, welcoming environment.

Robin S

Assisted Living

Industry reviewer

November 30, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

caring competent and engaging

I have found the staff to be caring and competent. They always try to engage the residents and make their "home" a pleasant place to be. A true community that works to provide for the needs of the residents physically, emotionally, socially and spiritually. There are few places I would recommend, and this is definitely one of them. Thank you for all you do every day!

Susan M

Assisted Living

Family/friend

November 30, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Excellent family environment

The community provides excellent care for my mother, she is 89 and she loves the staff and they are so patient with her. I feel like I have an additional family. I am so grateful for the passionate staff.

Julie M

Assisted Living

Industry reviewer

November 27, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Caring Staff

Sunrise Bon Air staff are friendly and helpful from the moment you enter with assistance to check in. Friendly smiles of [name removed] and [name removed] help you feel like family. The staff here understand the team concept of outside providers and [name removed] i attentive to the resident's medical needs. There are too many great staff members to name. I do see the residents really enjoying the activities provided. I love coming here every chance i get.

Anonymous

Assisted Living

Toured community

November 20, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Sunrise BonAir Tour

Sunrise Bon Air is a wonderful community. They have a great team and truly cater to their residents. Residents here always look well taken care of and happy!

Susan S

Assisted Living

Family/friend

October 31, 2023

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Sunrise of Bon Air is a hit

Overall we have been very pleased with our experience at Sunrise. My mother is very happy here and that means everything. Staff is friendly and kind. Whenever there is an issue, I feel staff is responsive. Groups are awesome and my mom participates in all of them

Anonymous

Assisted Living

Toured community

August 4, 2023

4.0 out of 5 stars
Verified Review

Summer 2023

Facility is extremely nice all-around. Two negatives, it's more expensive (over $[removed] a month), and almost zero parking..There's overflow parking across the street (down a ways) at a church. Considering the massive cost, they should absolutely get more parking spots, or at least make the staff park in the church parking lot.

Anonymous

Assisted Living

Toured community

June 14, 2023

5.0 out of 5 stars
Verified Review

Sunrise at Bon Air tour

We took a tour of Sunrise at Bon Air when searching for a facility for our loved one. The tour and facility were great! Our tour guide was very good. The cleanliness and friendliness were great. Great atmosphere! It just came down to cost and location for us/our decision on a facility.

Anonymous

Memory Care

Toured community

June 9, 2023

4.0 out of 5 stars

tour review

Our family had an in person tour with Sunrise at Bon Air and even though we did not pick it for our loved one, we still thought the tour experience and community was nice.

Anonymous

Assisted Living

Toured community

May 24, 2023

3.0 out of 5 stars

tour review

Our family had an in person tour with Sunrise at Bon Air and just based on the tour experience it looks like it has gone downhill.

Evelyn

Assisted Living

Family/friend

May 15, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended

I rate Sunrise at Bon Air as all being a five. My husband received great care there. They were also attentive to me. The staff are friendly and very compassionate. The facility was always clean. The staff was very attentive to my husband and his needs, which were many. The food was delicious. I know because I had several meals. I would not hesitate to recommend Sunrise at Bon Air to family and friends.

Sunrise at Bon Air

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Sunrise at Bon Air

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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