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The Atrium at Cardinal Drive

153 Cardinal Dr, Agawam, MA 01001

For pricing & availability:
(866) 374-4058
8.0
Review score
28 reviews
Add review
8.0
Review score
28 reviews
  • 5 star
    57%
  • 4 star
    32%
  • 3 star
    7%
  • 2 star
    0%
  • 1 star
    4%
See all reviews
8.8
Review score
2275 reviews
68 facilities
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The Atrium at Cardinal Drive
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The Atrium at Cardinal Drive community entrance
11 photos3 floor plans
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Anonymous

Sibling of resident/client

5.0 out of 5 stars

Our Family's Experience

Our family is very pleased with the Atrium. 5 for all. They are very attentive to our family member with great engagement and activities.

Read all reviews

The Atrium at Cardinal Drive

When looking for long-term care for your loved one who has dementia, You'll want to make sure it provides the right type of certified memory care specialists and a safe environment with constant monitoring. Will your loved one have personal assistance? Have access to meaningful activities and programs that stimulate memories? Are the doors secured in case he/she is prone to wandering? These are just a few questions You'll have. Benchmark Senior Living at The Atrium at Cardinal Drive has the answers.

The Atrium at Cardinal Drive in Agawam, MA is a vibrant and compassionate residential community with an innovative Mind & Memory program for seniors with Alzheimer's or another form of dementia. Led by a Certified Dementia Practitioner, this specialized form of assisted living combines personal care assistance and innovative medication management with dedicated programs and dignified dining for life enrichment.

Our staff provides specialized care to seniors with dementia. We know the complexity of Alzheimer's and how it impacts your loved one€”and you. It's an emotional time filled with worry about your loved one's safety and future. Rest assured that our memory care community has cared for hundreds of individuals with dementia and we are well-experienced in providing a...

Senior living options offered

  • Memory Care

The Atrium at Cardinal Drive

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Atrium at Cardinal Drive

8 out of 10
Review Score28 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.4
Friendliness
4.4
Care Services
4.4
Staff
4.8
Meals & Dining
4.3
Activities
4.3
Value for Cost
3.8

A Place for Mom has scored The Atrium at Cardinal Drive with 8 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, The Atrium at Cardinal Drive has 28 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 28 reviews

Last Updated: 10/20/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

October 20, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our Family's Experience

Our family is very pleased with the Atrium. 5 for all. They are very attentive to our family member with great engagement and activities.

Anonymous

Memory Care

Family/friend

May 30, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

a nice community with areas of improvement.

I was told it would cost no more than [fee removed] per month and then they tried telling me after a few months that my mom was the highest level of care. She Did Not need a hoyer lift and was an assist of 1. I loved the activities/music for her and the nursing staff was excellent but then they charged me [fee removed] in [date removed] so I needed to move my mom out of the atrium to locate a memory care that provided safety and interaction at a more reasonable cost

RC

Memory Care

Family/friend

September 25, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Atrium at Cardinal Drive

I'd say the facility is lovely, and the staff is compassionate and well trained. We picked this community over other places, due to Mom's care needs, all but one other place turned us down. However, The Atrium had been our first choice all along. We felt lucky to have Mom there.

Anonymous

Memory Care

Toured community

April 26, 2023

5.0 out of 5 stars
Verified Review

Tour experience

We toured with The Atrium at Cardinal Drive and had a great experience. The memory care unit was larger and we felt that our loved one would feel intimidated by the size of the space. That being said, they were excellent and we would have felt comfortable with our loved one here. We were impressed with them but ultimately chose what we thought would fit my loved ones needs best.

Anonymous

Memory Care

Family/friend

April 21, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very Good Experience

We've had a very positive experience at The Atrium at Cardinal Drive. The people running the place and working there are great and really stand out to me.

anonymous

Memory Care

Family/friend

March 14, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Caring, professional staff.

I would recommend The Atrium at Cardinal Drive. The staff are caring and professional.

Bill Clarke

Adult Day Services

Resident/client

December 1, 2022

4.0 out of 5 stars
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Activities
2.0
Staff
4.0
Meals & Dining
3.0

Be preapred for annual rent increases between 10 and 15 percent

I have lived here for three years and overall I have enjoyed it. They have trouble keeping staff and the management has changed frequently. Atria corporate policies affecting quality of life are arbitary and uninformed. Be prepared for annual rent increases from 10 to 15 percent with no changes in quality.

Debra

Memory Care

Family/friend

September 13, 2022

4.5 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.5
Care Services
5.0
Activities
5.0
Staff
4.5
Meals & Dining
4.0

Wonderful place for my mom in the short time she was there.

The Atrium is an inviting environment. I believe they pay close attention to their residents, and they try to get them all active and participating so they're not just sitting there. They have multiple activities throughout the day. They catered to my mom's needs and were able to get her motivated. It's just a very clean, inviting, and cheerful atmosphere.

Anonymous

Memory Care

Family/friend

May 25, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Caring Staff and a Great Experience So Far

For the most part they are willing to work with the family, and it is easy going for the community. The staff communication with the family is very good. The food is pretty good and it looks appetizing, and it includes three meals a day. Medication management and bathing assistance is some of the care the community is able to provide. I would recommend the community to others for their loved ones.

L P

Memory Care

Family/friend

May 4, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Atrium is A Place When I Need This Type of Care That I Want to Go To

Everyone is very friendly. The staff keep us informed about our loved one. The place is very clean, and there is no smell. The residents are kept engaged. My loved one admitted that they are very happy here. The staff are very good at answering our questions or concerns about our loved one. Transfers, medication management, and bathing assistance is some of the care the community provides for my loved one. The room, utilities, the level of care your loved one needs, all the meals, laundry, and housekeeping are included in the monthly fee. There is a menu for the resident to choose from. The community is accommodating to the residents, if the resident doesn't want to eat what is being served. The food is fantastic. The family even was able to have an Easter meal with our loved one, and we found the food to be fantastic as well.

Sandra

Memory Care

Toured community

May 5, 2021

5.0 out of 5 stars
Verified Review

My review of The Atrium at Cardinal Drive

Our family had a virtual tour, and the tour was very good. The person who gave the tour was great, she gave us a lot of information. It was pretty good, we were able to see the difference between all the different rooms and units.

Anne Okowitz

Memory Care

Family/friend

May 29, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0

We feel we have found a good fit

Everything is going well at The Atrium. They call us once a week with updates. The care giving staff is very communicative and is quick to confirm anything they need in terms of my mother-in-law's care. Because the community is on lock down as a result of the Covid-19 pandemic, the staff offered to FaceTime with us to make sure my mother-in-law got time to see us and interact with us. The cost is steep and my mother-in-law is quickly running low on funds, and The Atrium does not accept Medicaid so she will need to move relatively soon. They normally have good activities available for the residents as well. The executive director is fantastic and is always very communicative and will to address any of our concerns.

Anonymous

Memory Care

Toured community

December 6, 2019

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Visit only. Wait list. This was a very clean, spacious community. I liked the amount of space available for the residents to move around in though there didn't seem to be a lot of available independent activities. All staff were very friendly and informative. The one negative is that there is one nurse that administers medication who is on site 8-8. If anyone needed medication outside that time, there is no one to administer it. This won't work with someone who needs emergency medication like inhalers.

Kathleen Kemple

Memory Care

Family/friend

October 7, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

GREAT Home away from Home!

My Dad has been at The Atrium at Cardinal Drive for the past 4 months & my siblings and I are extremely happy with the care he is getting. The facility is immaculate, decor feels like a comfortable home & the staff is very caring & loving. There is always something going on to keep him engaged & interested. I am so happy that we found this wonderful home away from home for him!

Anonymous

Memory Care

Family/friend

June 20, 2019

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

Happy Place for mom

I was dreading moving my mom from her previous assisted living place to a memory care facility. It was the best thing I did. She is smiling, more communicative and I swear her memory is a tad better. An environment where she is looked after and nourished makes a big difference,

Jane doe

Memory Care

Family/friend

May 22, 2017

2.5 out of 5 stars
Cleanliness
5.0
Friendliness
2.5
Value for Cost
1.0
Care Services
5.0
Activities
5.0

Poor aides

Very clean and awesome staff. However staff is under paid. The residents can be very difficult. I as a family member pay way too much and the poor aides is under paid. How does that work!?!

Anonymous

Memory Care

Family/friend

February 3, 2017

0.5 out of 5 stars
Verified Review
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Would not Recommend

I would not recommend it this community to anybody. It was a not a good experience, and there are many things this community need to improve on. The communication was very nonprofessional. I have ran a business, and this is unprofessional community. I was not happy with my husbands stay at this community.

Anonymous

Memory Care

Family/friend

November 1, 2016

3.5 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5

Let's Talk!

The staff here is great and they are very nice. They have been trying to do everything they can to make sure that my loved one is comfortable. However, I did have a huge problem with the medication that my loved one received. It was not right and my loved one fell and broke an arm. I feel there is just a communication problem, but it is being worked on.

Anonymous

Memory Care

Resident/client

January 25, 2016

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

Superb

Staff is professional and friendly. They make you feel welcomed and right at home. They went through all the steps with us to make sure the transition went well. We are very lucky and love it here. Other residents are also wonderful.

Anonymous

Memory Care

Toured community

October 28, 2015

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

This community was designed specifically for memory care so the layout is easy to navigate. Special consideration is paid to engage residents and the staff is very kind and friendly. Quite financially out of range for my family

The Atrium at Cardinal Drive

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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