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The Hearth at Greenpoint

150 Old Liverpool Rd, Liverpool, NY 13088

For pricing & availability:
(866) 374-4058
8.8
Review score
48 reviews
Add review
8.8
Review score
48 reviews
  • 5 star
    49%
  • 4 star
    29%
  • 3 star
    10%
  • 2 star
    6%
  • 1 star
    6%
See all reviews
8.4
Review score
441 reviews
18 facilities
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The Hearth at Greenpoint
SaveShare
The Hearth at Greenpoint
17 photos5 floor plans
The Hearth at Greenpoint in google map

The Hearth at Greenpoint

The Hearth at Greenpoint offers independent and assisted living to seniors in Liverpool, New York, and the surrounding areas. Spacious, well-lit common areas, intimate seating by the fireplace, and well-manicured courtyards create an inviting atmosphere. You’ll feel welcomed by the staff and caregivers at this pet-friendly community.

Onondaga Lake Park provides breathtaking views and a variety of activities — fishing, boating, biking, and more! For entertainment, you can enjoy a local performance at The Landmark Theater. Those interested in art and culture will delight in the Everson Museum of Art. You’ll also find plenty of other local areas to interest you with golf courses, shopping, and dining — all just minutes away.

Community Amenities and Services

This vibrant community strives to offer a variety of activities to suit the interests of the community members. Walking clubs, dancing, chair yoga, and other physical activities are offered through the community’s Move More program. You can also look forward to intellectually stimulating conversations on a variety of topics, like science or politics, and challenging activities including trivia and puzzles. You can also make your own fun — check out a book from the library or watch a classic film in the theater...

Senior living options offered

  • Assisted Living
  • Independent Living

The Hearth at Greenpoint

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Hearth at Greenpoint

8.8 out of 10
Review Score48 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.3
Friendliness
4.3
Care Services
4.0
Staff
4.3
Meals & Dining
4.4
Activities
4.0
Value for Cost
4.0

A Place for Mom has scored The Hearth at Greenpoint with 8.8 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, The Hearth at Greenpoint has 48 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 48 reviews

Last Updated: 10/23/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 23, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Our experience

What we like the most about The Hearth at Greenpoint is that it is very pleasant and welcoming community. Yes, we would recommend The Hearth at Greenpoint community to other families based on the experience so far.

Anonymous

Assisted Living

Family/friend

September 30, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
3.0

In all, I would recommend them

They appear to be short-staffed as is common these days. Also, they can administer meds but do not change bandages for the residents, which seems out of line to me. Apts are nice and roomy and location is good .

Anonymous

Assisted Living

Family/friend

September 3, 2025

2.0 out of 5 stars
Verified Review

My Perspective on One Senior Living Residence

Staff is not trained to work with visually impaired residents - disrespectful to the residents, loud and spent time on phone talking to boyfriends and children, rude to family members and guests. Food was very good from September to January, but after the new owners took over, the food was noticeably skimpy and poorly prepared. The nurse was seldom available and the Case Manager was disinterested when asked for help. Patient was transported to hospital and left in ER with no assistance.

Anonymous

Assisted Living

Resident/client

August 8, 2025

3.0 out of 5 stars
Verified Review

For now, I am happy with my life at Greenpoint. The facility's common areas are cleaned often and the residents are serviced every week by housekeeping staff. The great majority of the residents are friendly and the staff are friendly and very welling to help. I am a independent resident and do not use care services. But, those that do that I associate with seldom complain. [name removed] has purchased Greenpoint so were we are in a transition period and there are many new people and some problems. So far things are moving along but, and problems are taking longer to get resolved but they do get fixed. We have a new Director that has been here about a month, she is well qualified and commutations has improved considerably. In addition to the transitions, many new residents have come to Greenpoint in the passed four months. Meal times have increased for a while now they improving as the service staff increases. Meals are adequate and there are many choices. I feel the cost is a little high verses the services I get and the new owner has immediately raised the rent. I will wait and see.

Steve Sabella

Independent Living

Family/friend

June 14, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Caring people

Everyone at Greenpoint has been very welcoming and helpful to Mom in this transition. With the recent passing of my father they have all been there supporting and understanding. Also, with a recent purchase of Greenpoint. There have been some transitional issues, but the staff has been very upfront with notifications of different things such as phone lines, repairs, etc

BD

Assisted Living

Family/friend

June 9, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

Life in Assisted Living

[name removed] was great getting us in there getting the paperwork done helping to move things along. [name removed] was also great. The kitchen staff was fantastic. They were very friendly with my mom had patience with her when she couldn't hear the place was clean and neat. The only downside for my mom was it was really big.

Anonymous

Assisted Living

Family/friend

June 4, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Recently bought by Viva. Price increases. We are researching other facilities. Poor staff to resident ratios. I would recommend this facility for residents not requiring a high level of assistance.

Denise

Assisted Living

Family/friend

December 18, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Staff
3.0
Meals & Dining
5.0

Hearth at Greenpoint

My loved one was only at The Hearth at Greenpoint for 3 days before she fell and broke her foot. She had to go for PT. I simply cannot say enough about the food that they served back then. Fantastic homemade soups, etc. If families are dealing with seniors that don't eat well, I believe Greenpoint's meals would entice them to eat. But remember, my experience is 2-3 years ago.

Mary

Assisted Living

Family/friend

November 5, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

A place where residents are repeated and well cared for.

The staff and aides are friendly and respectful. The meals are very good and the dining services are well organized. I am very happy about the prompt delivery of medications. I suggest better communication with caregivers.

Jim M

Independent Living

Resident/client

October 3, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My Green Point Experience

I have been at Green Point for a month. So far it has been a very good experience. The food is good and the people are very helpful and friendly. There's many activities available. I have not joined in yet, I'm still getting settled, but will soon. I still drive so I have not taken advantage of the transport service, but others speak highly of them.

Anonymous

Assisted Living

Family/friend

August 1, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Highly recommend

They are very caring at The Hearth at Greenpoint. It is a great place to have a oved one. I would highly recommend it to others.

Karen P

Assisted Living

Family/friend

July 15, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Mom loves it

Mom absolutely loves it there and we do too! The staff is always pleasant and helpful. You feel very welcomed when you visit. They just love Mom, they have her on committees for welcoming new comers and taking complaints from other residents. She attends meetings with the staff and gives them any complaints so they can make adjustments. She is even on a food committee Letting facility now likes and dislikes. They aim to please.

Anonymous

Independent Living

Family/friend

May 17, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

My families experience

Very friendly. Over the past year had a floor from the sprinkler that caused quite a mess overall very pleased. The front desk has 1 employee that is outstanding and extremely helpful. I am still questioning some of this. Hearing some stories from my dad about some uncomfortable situations. No complaints about the meals and dining except when shut down due to outbreak of Covid or norovirus. It sounds like activities are well planned but my dad does not participate in most of them. Hard stop compare but there was a price increase last year and there is another one coming. I know everything is going up so not overly concerned

Anonymous

Assisted Living

Family/friend

November 16, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Review for The Hearth at Greenpoint

Some of the staff were great but they were often understaffed, so a three. The residents were friendly once you reached out and got to know them but it's a big place and if you're a little shy, you'll feel lonely. Sometimes the meals were good, other times they took forever or forgot people or weren't very good. The activity people kept changing so things were not always as planned. Extra care needs monitoring, not enough repeating staff to understand resident preferences.

James Mattis

Assisted Living

Family/friend

July 6, 2023

2.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
1.0
Care Services
4.0
Activities
3.0
Staff
1.0
Meals & Dining
3.0

Great staff, horrible administration

The hands-on working staff was excellent. However, the administration is horrible. When my mom was getting released from rehab from a fall, she could no longer walk such that she required full mobility assistance- which Greenpoint is not licensed to provide. When I told them I was moving mom to [removed] (which is licensed for mobility assist) the Director got aggressive and upset. Since then Greenpoint has refused to provide any followup data to our Long Term Care insurance company such that we cannot process the claim. The vengeful Diretor is taking money out of our pocket. Very disappointed.

Kathleen P

Assisted Living

Family/friend

June 9, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Just what we were looking for

What sticks out most about The Hearth at Greenpoint is the consistent staff and care. They offer different floor plans and levels of care. We looked at almost every facility in the area. The Hearth at Greenpoint was the only one with a two bedroom apt and full kitchen, plus located near family. Also offered enhanced assisted living at a reasonable cost.

Jeff F

Assisted Living

Toured community

March 30, 2023

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0

Disappointed

I would think twice about moving your loveone to this place. The place is old and bathrooms are not handicap or up update to elderly residents. Further more make sure you read contract before you sign.

Joseph M

Assisted Living

Family/friend

January 18, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommend

What sticks out the most to me about The Hearth at Greenpoint would be the very caring staff members. I would highly recommend this facility to others.

KP

Assisted Living

Family/friend

November 1, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

They Were There For You In a Very Tough Time

This is a great place for my loved one to go to. They are very friendly and accommodating, and the staff keep a great eye on my loved one without my loved one knowing. The staff communication is pretty good with the family. There is an aide shortage here like other communities in the area. There are three meals a day served a day and there are choices for them to choose from. It feels like going to a restaurant to eat meals.

Anonymous

Assisted Living

Toured community

September 6, 2022

5.0 out of 5 stars
Verified Review

Review for The Hearth at Greenpoint

They had an exercise group, and the price is the same as other places but they offered less care, that was needed for my loved one.

The Hearth at Greenpoint

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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