12 Oaks Senior Living

The staff is mostly friendly and helpful. I have been here I full year today. There have been a lot of people left and replaced. The food quality has been decreasing very bad lately. If they get the food fixed it would be a nice place.

The facility was quiet, clean and friendly and comfortable. Everyone was nice. She was only there for about 6 weeks before she passed away so she wasn't able to participate in any of the activities but from my observations it seems that there were lots of nice activities keeping folks engaged. My only complaint was that mom was supposed to get a land yard call button her first week and she never received one even after multiple requests. The staff was nice to her and to me. Thanks I would recommend Mercer Terrace to someone in the same situation

Best value for the money. Check around and you'll see. Transportation to stores and doctors is really good. I would recommend to others.

The Reunion at Clear Lake was one of the better options for my parents who are in their 90s and have special needs. The community is active and it's nice to see residents around every time I stop in. My parent's are still adjusting to the lifestyle of living in an apartment and having to do some things for themselves. All people who work there are very nice and try to be accommodating. My mother says staff do not come as soon as she needs them when pressing the alert button. I think the staff do the best they can with amount of people they take care of. I thinks it's great they know everyone's name. There were 2 things that concerned me. 1. The tracking of my mother's meds ans 2. Tracking the water needed for my mother's oxygen machine.

I have made friends here and eat meals at various tables with them. The WFV is an old building and has not been maintained well. I've heard multiple tenants comments on allergies to unknown causes. I suffer greatly when I go down for meals and usually end up sick for several days. I have had pneumonia for the first time in my life, and suffer with multiple allergic reactions.

Overall, good. We picked them because it was close to my house. I would recommend to others.

The price was certainly a factor. Emerson is not the most modern or blinged up apartment. But it offers a lot for the price. My mother is very happy there

All staff incredibly caring. Facility is clean and bright and odorless. Courtyard is a unique feature allowing residents safe access to the outside to get fresh air and sun and enjoy nature. Residents allowed to keep small pets. They add so much to the residents quality of life. I think like every facility they could use more staff but that was more a hardship for staff than for residents. The facility has its own hair salon. Getting their hair done regularly makes such a difference in the residents self esteem and mood. On site podiatry service monthly. Fills a huge need. On site Covid and flu vaccines. Transportation to medical appointments. Church services. Facility cost is relatively high but you get all these things for that price

My loved one was here for a short period of time. He personally did not like it at all, but I thought it was a nice place. The food was his biggest negative. The staff members there were all great!

Most of the staff have been there for several years and really look out for the residents. Although the building is aged, they do a good job keeping it clean and nicely decorated. They have activities throughout the month and management goes out of their way to make families and friends of the residents feel welcome.

Emerson was a place for me to bee closer to my job, not much if any participation with activities provided. For worked full time. Staff was helpful and awesome. There was substantial increase in rent last year of $100, and this year the director told me going up $50 more. Can't extent any further. Each person is different in their experience. My experience is different for I didn't have much contact with residents, or wait staff, except now and then in the cafeteria. Most residents don't work so there experience would be different.

Everyone that I have had contact with has been very kind and helpful. From staff to residents and family of residents. There was an undisclosed move in fee(per my brother)& also additional fees if your lo is taking any medication. There is an ongoing problem with my mom’s commode. It barely has any water flow and barely flushes. They said that if it continues that they would replace it. That was a week after she moved in. She’s been there almost 2 months and she still has the same commode and flushing problem. Mr. Rodney is very kind and said that he doesn’t mind coming to her room every day if he has too to get the toilet flushed. He said once that he got a big wad of wipes. And another time a big wad of toilet paper. I’ve seen how my mom folds her toilet paper and is very frugal about how much she uses. I have enjoyed family night twice so far. My mom has dementia and doesn’t remember to be able to tell us how well she likes it there. She is always dressed appropriately. Thank you

Mom likes it there. When my dad passed she wanted to stay in the area so she could be close to relatives and friends. I looked at facilities in my area. But she wanted to be in the area where she lived. She is Baptist. They have Baptist and Methodist services each week. That was important to her

Nice place. Very helpful and friendly staff. There are issues in the cafeteria. They don't always have what is needed or wanted. They seam to always be short of help. Food is usually pretty good though.

The activities they schedule are great. They really try to keep them all occupied. They look after the residents even though they live independently. Negatives would be the place just smells odd. Right when you walk in the door. I wish they'd freshen it up! And they keep increasing the rent. Some have even had to move out because they couldn't afford the increases.

I know every business has had to make concessions during this difficult economic time. However, w/the seniors 3 meals were originally provided. I understand providing a sandwich meal on Sundays so the staff can enjoy their family. Though rent is up, food services are cut leaving seniors w/out dinner everyday of the week. Fried foods are often served to often. The elevators need to be serviced so no one gets hurt.

A smaller facility so attention from caregivers is pretty good. Food could be better. Disinfection could be more frequent. Staff is helpful. Cost is reasonable. My loved one seems ok with everything. Overall would recommend.

It's a very typical Assisted living place. Nice size apartments, expensive rent with cheap food served cafeteria style. Standing in line waiting for food, like school kids. The ones that are not mobile wait even longer. I would recommend but with reservations.

My loved one was previously a resident at Emerson South Collins and the overall experience was good. Emerson provided a safe, active environment. The move in process was easy and the staff was friendly. The other residents were happy and friendly, as well. Based on our experience, I would recommend Emerson South Collins to others.

Grayson court has been a real partner in helping my husband and I cope with his long term recovery. I find them kind and responsive to his needs at all times. They have worked well with the home health service providers that come to provide medical support several times weekly.