12 Oaks Senior Living

Better for those who need less assistance. Those who need more will need a strong advocate. Lots of turnover in the kitchen. Beautiful facility. As far as the activities go - they need more options and variability. My Dad hated games like bingo-it was every week. They are currently working on making improvements.

My mother has lived here for 6 yrs. 12Oaks purchased this property some months ago and management seems to have stabilized somewhat and the food quality was better for awhile. Apparently cooks come and go more often that caregivers, which is pretty often. There are, however, a core of good and caring prople working the floor who make all the difference. I'd advise checking in often with your loved one, look around and judge the quality of their particular situation for yourself. Most days I'd not recommend Wheele to friends,

Love the cuisine. The Cook is far and away the best of All previous environments. Activities are a bit different from what I have experienced and but think that the Activities Director does best possible job she can.Residents are quite withdrawn and disappear to their apartments rapidly so little interaction.Cost is$$$ far higher than care I receive.Overall I would say that this is not the place For Independent Individuals as myself…Overay I can at best give it a five or six out of ten.

Honestly, we have been overall been unhappy with the place. Right now, not sure we can afford a different place, though! They need to greatly improve on more of a variety of activities. They also need to keep up with my father's laundry. His care is also average. However, we do like the kindness and friendliness of the staff. He has a nice size room as well.

I was generally happy but the food was not good often and at their age mealtimes are what they look forward to the most. It should be terrific! Also I told the manager verbally, text, and email on our notice to leave but didn't fill out the paperwork until several days later thru no fault of ours and my mom was charged for extra days. Seemed like a scam way to get paid for extra days. I reached out all the way to the executive level and got no response.

The make some promises that they do not always carry through with.

For the most part this is a good community. The community can seem disorganized. There are times the staff say they will be right back and then never returns. The staff communication is good as long as the family is being proactive with our communication. There are three meals a day served to the residents. My loved one doesn't like the fact the community doesn't have fresh fruit in the morning. The food has a salty taste to it as well.

I have been here for six years. Have been very happy and I do not want to move.

Activities are my favorite part of Emerson. Lots of laughter. Food is good

It's fairly clean. We picked this community because, it was affordable for what my loved one could afford, and it was a close location. My advice to other families, is to ask a lot of questions.

We took a tour with Merce Place and it was a nice facility and nice staff, but way too expensive.

I wouldn't recommend the community to others for their loved ones. There was four directors in less than a year and a constant change over of staff. Due to these changes the meals aren't what they were in the beginning. They will only pick up trash once a week from the resident's rooms. There is no place for the resident's to carry their own trash out to dispose of this either. This is a big issue for the residents that have incontinence issues. Another big sticking point is they don't have any staff with longevity. The community is on the smaller side with 54 rooms. This was attractive at the beginning and now I'm thinking otherwise. If there is an issue with the care, the nurse will call back quickly to speak to me. If there is an issue with the community overall, and I reach out to the director it will take much longer to receive a response. In fact I've been waiting over a week for a return call from the director about a concern I have, with no response from them. The meals are mostly pasta being served to the residents, I believe. My loved one would like additional options to choose from. for meals. There are some activities available for the residents to participate in. My loved one would like to see additional and a variety of activities offered. The family used to be able to have the security code to come and go in the building to see our loved one. Since the COVID protocols we have to wait for a staff member, which takes a long time for them to let us in due to them being short staffed overall.

Our family had an in person tour and it was a nice tour but it was assisted living and at the time we were just wanting independent living for our loved one

The staff members were great, but the billing process sucks - a lot of confusion and inconsistencies

At the moment they are in between activities directors so there is not much going on. They have one young man who does some things with them but the whole reason we wanted her to go here was because of how good the previous activities director was. We are hoping whoever they hire next will be just as good and get things going again. They have had a lot of turnover of staff members, but the staff members who are here take very good care of the residents and they truly care. Mom really loves them. There is a lot of life going on here and they have a very beautiful outdoor area as well.

What was problematic for us was the visiting hours. They were Monday through Friday 9 to 5 and a lot of people get off of work at 5 which makes it hard to visit. They would bring residents to the dining area to eat between 4 and 4:30 and you are unable to visit with them while they eat, so really it was from 9-4. On the weekends, the visiting hours are only 2 hours from 2-4. It was just very limited. We also experienced a lot of shortage of staff members. One weekend there was only one nurse tending to about 30 residents. Overall it was just not the best experience especially for the price, we did not feel we were getting what we were paying for.

This community is very pricey and not as big of a living quarters as the community that I was looking for. The other community had a lot more room to move around and worked out better for my loved one.

Just make sure to stay on top of things and be an advocate for your loved ones.

My parent has been in this facility for about a year. Before she moved in the director was always available , now that we moved my parent in, no one has time. The aids are wonderful but they are over worked, with only two per shift they can not show as much attention to the residents as everyone would like. The activity director is also great, however she also has to do the transportation because they are too cheap to hire someone else. Instead of spending money on administration, they should spend it on making things better for the residents. I read the reviews going back several years and nothing has changed. The staff turnover is unreal! Not to mention that the rates are close to six thousand per month.