Comfort Keepers

Overall we are satisfied with this home care agency. The caregivers are nice and help with light housekeeping and an occasional meal. I have noticed that sometimes the office staff can be a little technical in their demeanor. Part of me wishes this service was started by a nurse. There is a minimum of services you have to pay for.

The young lady they sent me is very, very good, she is outstanding. The company as business managers, I have a problem with. I have been flexible with the scheduling, and have tried to keep with their minimum, however they have not been very fair or flexible with me. It's important to be very clear about how they charge based on the length of your shift. I chose them because I liked how responsive and professional. The quality of the interactions with their agency have been very good, I will say that.

We have had a good experience with the second caregiver. The office staff were very good when we set up the service. The caregiver is there for companionship, some light housework and to help take mom to her appointments. The one thing I did not like is they did not give us a choice or a description of the caregivers they sent out.

They been responsive and overall pretty good.

We didn't have a good experience overall with this service. While the caregivers were outwardly friendly, and performed all the care adequately, there were some major issues. During the time we were using this service a $20,000 silver set disappeared. We can't prove it was the caregivers, but the list of who it could be is very short. We also believe they may have been covering up signs of my loved one's declining health so that we would not discontinue using their service to place him in an assisted living community.

They seem to be okay. The person who does the driving for my mom isn't quite as good as the first person. The first person had a sick mother or something so now we have someone else. The first person was excellent. She was proactive and better able to manage my mom. This second person is a whole level below but it still seems to be working out okay.

For the most part I had a positive experience and ultimately hired one of the caregivers full-time. The biggest problem I had with them was I requested older caregivers as opposed to young 20 year old kids. For the most part they were able to accomodate that but I did have one serious problem with one young kid. They stole a bunch of jewelry and it was never recovered. The girl just disappeared off of their network, she just didn't show up one day and we didn't even think about it until a week later when things were coming up missing. It was partly our fault too because she would leave things out but it never got resolved.

They're pretty good but I seem to have one person after the other. It's a problem because I have to show people where things are and how to get thigns done so I find myself repeating things. The care is okay, I don't need nursing care particularly, my problem is I've lost a lot of my vision so I can't read so I need help reading my mail or reading recipes. Some of them are more able than others, it depends on their command of the English language. They vary from a 5 to a 2 or 3; it's not that they weren't nice people, but they didn't speak English and what I need is someone who has a better command of the English language.

So far the service is being good. The staff had been good in call me for visiting nurse and when there someone else is coming if there is any problem.

We hired Comfort Keepers for 24/7 care for our mother b/c we are out of town and Mom lives in her home alone. She has Alzheimers. To their credit, most of the people they hire are loving, caring and conscientious people. Unfortunately, their claim of specially trained persons for dementia is incredibly overstated. We had 2 care givers that had to go b/c inattentive. ONe couldn't walk with Mom b/c of sore knee. When Mom took off by herself, the caregiver went inside and called comfort keepers and let Mom leave her sight! She had a car! Another more reliable caregiver was called in and was able to find Mom and calm her down and bring her home with help of our separately hired care manager. We have asked for their "care plan" for Mom and they have yet to produce one. They have a problem with the caregivers texting or calling family (out of state) when there is an issue. (Comfort Keepers won't allow it) They want caregivers to call Comfort keepers, who then call us, then comfort keepers calls the caregiver back. This does not work when time is of the essence, and often the office personnel does not take the tie to flesh out the problem or listen to caregiver's report. I have heard this is the best around....uh-oh, nowhere else to go? They are not nice or responsive to their own staff and often leave them unprepared to face a particular case assigned to them. Dementia training does not really happen. If you are lucky, you will be assigned a caregiver who has personal experience from their own family (which is great!) but the company does not provide training. Communication with office staff is a big problem, it's like playing the telephone game in elementary school. By the time the information is conveyed to caregiver on sight, it is quite different than originally communicated by family.

We have been using this agency for about 3 months and we like our caregiver very much. She is very reliable, we are very comfortable with the care she is providing to our mother, she is caring and professional. The management has been slow at their end as far as the billing and a few other issues on.

The caregiver we had for my mom was able to assist her in her home. Recently that person got into an accident and is unable to be with mom. The agency has found a new caregiver for us to provide the same care she had before.

I had the chance to sit down with this agency to find a good caretaker for my mom. The meeting went good and we picked out a caretaker. When the caretaker came over I found that my mom's personality and the caretaker were not compatible. The caretaker was a nice women but did not work right for mom. This agency is professional and did a good job trying to help accommodate our needs with no negativity.

They're fine. I think there having trouble getting more employees. I would say they need more employees that have experience working with Dementia Patients. The current care giver we have now is great. This is an agency that sends care givers to my home.

The value with Comfort Keepers was very good, but it turned out not to be exactly what we needed. We were new to the process and they probably could have done a little better job educating us. We were content that they had good value for the services they had to offer.

We used Comfort Keepers briefly and were not impressed by the service. After a few instances of tardiness and scheduling difficulties with the caregivers we decided to try and find a service that would be more reliable.

This provider turned out to be MUCH too far away. The caregiver was all right, but the company was a bit irritating. Dad's care needs have improved, and I need to find a new option that is much closer.

I like the lady that is with my dad very much. She is very caring. I’m not real a fan of the agency. They seem mostly concerned about getting their money. All the prices seem pretty comparable, though these people tried to raise the cost a dollar an hour.

This was our first experience and we didn’t know what to expect. The staff did a wonderful job going around the house and letting us know what we would need and what to have the caregivers do. The caregiver was young and didn’t seem very interested in talking to my loved one, and that is part of what we were looking for. It was always the same caregiver coming to the house, so there was some consistency. There really weren’t any scheduling issues. Let’s just say that she wasn’t enthused to be gregarious to a senior not willing to let go of control. I loved the way the program worked as far as keeping hours, and billing. I liked that the caregiver would call from my mother’s phone when she arrived and again when she left, and then they would send me an invoice and electronically deduct the bill from my account.

They're an enormous convenience but they have limitations. The care is variable. There are different people involved - some are a 5 and some are as low as a 2. The owner of the company called me and asked me how they can improve which I was very impressed with. He seemed to generally want information instead of just encouragement or confirmation. Sometimes the send us superb people and sometimes they send us people that are not as well trained or prepared as I wish they were. At the moment we have a woman who works her tail off and does what she knows to do very well but they haven't told her enough about what she is supposed to do. There were people that know what they were doing from A to Z and do it with cheer, calm and real delighted willingness.