Ensign Group, Inc

This facility doesn’t follow through with what they speak of they lie and cover up to protect themselves I have witnessed first hand residents almost getting hurt and they don’t even report it let alone they do not tell the family or Spouses anything that happens to them. All the facility wants is the money. The skilled long term care floor on the second floor gets neglected. They get ignored. When the residents reach out a fake front gets put on and then within a few weeks back to being neglected I’ve witnessed them firing several people due to the fact the really caring employees won’t lie for them. This building has lost a lot of employees with ACTUAL HEART! And the ones flooding the building lack it. The management team is not professional and they do not care for the residents like they are supposed to they don’t even interact with them. They do not do patient care half of the time they write up fake reports about things that they did but in reality they did Not Do. This facility was a 5 Star but once [name removed] and [name removed] started working there it no longer is 5 star I give it only 2 1/2. The 2 1/2 is for the actual employees that have heart.

Waited a few days in order to be calm and unbiased. Went to visit your facility. And encountered staff with very flat affect. Clearly not happy to be there and I felt I was a complete inconvenience. Person I visited stated this is the norm. One staff member in particular, [name removed]. Went thru alot of trouble to not make eye contact with my family member, wouldn't adress questions when asked them etc.... not impressed at all.

Dad is 103, and in poor health, he's been living in assisted living for nearly two years. the last 4 months have been plagued with understaffing, can never reach the nurse in charge, because their voicemail is full, the nurse is rarely there, I've only seen the nurse 3 times in the last 3 months, and I'm up visiting dad mornings, evenings, afternoons. last week there was a flu epidemic and after two days the quarantine was lifted and at least 4 more residents became ill (dad wasn't one of them) making 11 out of I believe 24 on the floor. When they first opened a little over two years ago, it was a great place, and dad actually wanted to live there. If our family would have known how far and fast care has fallen we most definitely would have gone elsewhere

My mother was in the 'skilled nursing' unit on the first floor so that she could have rehab for an injury. At first, I was impressed by the new construction, cleanliness, and the rehab staff. That staff is good! However, it quickly became apparent that the facility is very understaffed/undertrained in terms of floor nurses and aides. They are pleasant enough, but the staff let her sleep in her clothes for days because she forgot that she had pajamas in the drawer. No one was there to assist her getting undressed at night. In addition, if she ran out of clothes, they showered her and put dirty clothes back on her without calling me. Really?

1) You ask for something , They say I’ll tell your nurse.. That happens over and over again. 2) pain management is awful. They wait for you to get crucial pain and don’t have any medicine to give you.. they fall behind hours before they’ll give you your medicine on time… 3) You have to wait hours until you get what you asked for..

This was the worst place for my son. No compassion to the patients. Please check elsewhere, my son died there the night after returning from K U Medical Center. I haven't heard from them since [name removed] died. They were not good at communicating they left phone calls unanswered. Please if you have a loved one consider other options.

It was great at first, and then it just went downhill from there. The elevators didn't work for over six months. People were stuck in their rooms. They had to be taking the food up to them. They close down half of the cafeteria. It was the worst experience, my mother-in-law and our family have ever had. I would not recommend Patriot Heights to anyone.

My Dad resided there starting in [date removed] and once it was turned over to Champions Healthcare Willowbrook, everything went south. The director is just appalling how she runs that place. Not safe for family members to reside at. Both skilled nursing and assisted living. People have left, people have passed and it’s been totally avoidable. The facility is run horribly. Negative stars!!!!!!’

Many of the staff are not professional. They gave my 86 year old mother someone else's meds because they didn't have hers yet. They wanted her to eat in the dining room with everyone else, even though she had just had shoulder replacement and couldn't even hold silverware yet (how embarrassing for her). They took over 30 minutes to bring an ice pack and never did fulfill a few other requests. They did not have any safety protocols (gait belt) for helping her to the bathroom. It was very noisy... not relaxing for a surgery recovery. They were not going to bring her food to her if I had not gone and checked on where it was. The social worker and one of the PT's were the only positives we encountered.

We moved out already. This is a great facility run by awful people at the top. Do not send anyone to this facility. When they took over from Brookdale, they fired nearly everyone. The residents made a mass exodus.

I wouldn't put my worst enemy in this circus show of a nursing facility! I'm not exaggerating when I say that this place will harm your loved ones due to inefficiencies and lack of staff. My mother who's late 60s came here for skilled nursing rehab. This place refused to discharge her after I made several attempts to do so. They left my mother half naked, on the toilet, with her using her walker to beat against the cabinets in the bathroom to gets someone's attention even though her light was on. Took someone 45 minutes to come to her. I witnessed the last 5 minutes because I walked in to see my mother in this condition. This was the second time in a week. The social worker refused to return my calls then would go to my mother's room complaining about me calling. This place looks nice and the rehab was the ONLY good thing about this entire place. The food was gross. No answering call lights. No giving correct medication. Bad, horrible, worst place I've ever visited a loved one.

I would never go to this place. It’s dirty. They don’t take care of their patience. The nurses don’t speak English. My sister is there for five days she was sent to the hospital twice. They didn’t give her the pain medication. She was supposed to get after having back surgery And then they gave her too much pain medication. Next time she was sent to the emergency room. They told us she was because she had high blood pressure come to find out for the doctor. Her blood sugar was 330 infection her urine and they told us they were checking it every day . We complained so much to these people because of the way they treated her and what they didn’t do that we’re ready to put a lawsuit on them and have that place closed down. I wouldn’t even take Animal to that place let alone the elderly and sick. Also, the last time we were there, there was a male patient who was Screaming for Help so my sister went and told the nurse they went in there and the gentleman called, but he couldn’t reach.

My sister is blind and was at that facility for a approximately 8 days or so . They were very rude and uncaring. They would bring her food in to her and not even tell her it was there or where it was on the plate. She was unable to get up out of bed because she had surgery on her leg. So she was totally dependent on there help . She would push her help button and no response for 2 to 5 hours or not at all. The night CNA's would scream at her when she would push her call button because she a bowel movement. Again this would take them hours to respond then they would belittle her .I would never ever take anyone I loved to this place . It's a horrible facility and very unprofessional. I will calling the blind association of Arizona to fill a grievance against them. I wish I had checked reviews before I agreed to let her go there . I personally removed her on a Saturday and asked for her info for a doctor appointment for Monday and they refused give them to me . STAY AWAY !!!

Staff is horrible! The don [name removed] is horrible does not do her job. Everything is always broken in this place. Staff openly talks about how bad it is here and how management sucks and they dont care about the people in it. DONT BRING YOUR LOVED ONES HERE!!!!

Bad at nursing and basic medical care. Communication between staff is horrible. Mother entered facility for rehabilitation and passed away 11 days later. She had a Broken hip and arm. Many visits she had no dentures in or eye glasses on. Facility administrator did not respond to concerns.

Mom went to HRP after being hospitalized after a fall. At first, her therapy was a success. After time, mom was able to dress, use the toilet, and do all other self-care alone. She could also walk 250 feet. She was due to be release on a Friday, but a problem arose with her new accommodations and she had to stay over the weekend. During that time, she fell 3 times and was reinjured. By Monday, she couldn’t dress herself, walk more than 50 feet without resting, and she needed to stop for breath after just a few words. HRP should have called mom’s insurance company, reported her injuries and requested that her coverage be extended so she could heal. Instead, they discharged her. Her new assisted living home said that they never would have admitted her if they knew about her condition. Mom ended up back in the hospital for a second time. She left HRP in worse condition than she entered.

My Mom was in there dying. The nurses were so.rude & uncaring. My Mom was in pain gasping for air they. Would not give any pain med while she was waiting for Hospice to come. They were so cold to her. She had some oxygen but she needed a ventilator. They were so hurtful to us. When she first arrived she fell off the bed, she had fallen before so she had a history of falling. They had nothing to keep her safe if she would fall. It was a horrible experience! I wouldn't recommend this place to anyone!

Insufficient number of CNA's to support patient load. Sunday I was stuck in bed all day. Staff are friendly and nurses pay attention to medication routines. PT & OT staff are knowledgeable and work well with the patients 5-6 days a week. Again this leaves one in the bed a lot on Saturday and all day on Sunday. I am very tired of being here and will be glad when I can go home.

I picked this location for its "State of the Art" rehab. However, the nursing and admin. department is really outrageous. During my mothers stay she was not offered a call light and she didn't even know what it was? They did not come to her aid when she did holler out for help. The nursing was rude and appeared to hate interactions especially the ladies from Haiti. My mom lost at least 30 lbs. they did not offer her food and rather she sleep. She was hungry often. They could careless if she ate or not. I called the Nursing Station to ask questions no answer. I called the Social Worker no answer, I left a message and no return phone call. I called the head Administrator guy and he never once called me back after I left 2 messages. I also wanted to know why some residence and staff were not vaccinated for the Covid-19. Their website seems great but it is a front. Needless to say I told my mom to check herself out and I would take her home, AMA (Against Medial Advice).

This facility has advertised that they now take long term care patients and Medicaid patients. If you care anything about your loved one run in the opposite direction. This facilities' staff does not know how to care for patients who need care. Patients who can walk talk and care for themselves are safe but if you are dependent in any way you will be out of luck. They cannot transfer patients properly and have no people skills caring for the elderly and dependent. How they will be certified is a mystery. If and when the State visits for deficiencies they will surely have many. Do not stop here keep looking