Ensign Group, Inc

As a CNA for several facilities, this is one of, if not, the worst care centers I have every seen. My aunt was there for over a year and this is what I saw/heard. There was little to no communication with family. My aunt could not eat a lot of the meals and the staff would not get her food that she could eat. The nurses would stop or change medication WITHOUT DR'S KNOWLEGE OR PERMISSION (this happened at least twice). It would take staff on average (and yes we timed this over the course of several months) 45 minutes to 1.5 hours to answer her light. Which means she would be left with a wet or soiled brief or in EXTREME pain for that long. There are several other things I could mention such as part of her charts going missing; my aunt getting sores because the aides refused to listen to her or clean her properly, her not getting showers for WEEKS at a time; etc. Overall I would NEVER recommend this facility to ANYONE. If I could give negative stars I would.

My mother needed a short term rehabilitation facility in October 2020, and after reading the most recent reviews of Healthcare Resort of Plano, I chose this facility. Don't let the reviews, the appearance of the facility, and the untruths told by the administration fool you!! I'm so very sorry to this day that I let my mother into this HORRIBLE, UNORGANIZED, NON CARING, NEGLECTFUL, RUDE, UNATTENTIVE, MISGUIDED, UNPROFESSIONAL, NONRESPONSIVE, FACILITY!!!!! From the top administrator [name removed] who oversees a disfunctional facility, to the nurses [names removed] who are the upmost of noncaring, arrogant, and RUDE. MY MOTHER PASSED AWAY 48 HOURS AFTER LEAVING THIS FACILITY. THIS FACILITY NEGLECTED MY MOTHER'S MEDICAL NEEDS. WHEN I PICKED UP MY MOM, SHE WAS DIRTY, SMELLY, HER HAIR WAS VERY MATTED, VERY SICK, AND CLEARLY NEGLECTED!!! DO NOT TAKE YOUR LOVED ONES TO THIS FACILITY!!! I SURELY REGRET IT!!!!!!! Read ALL of the reviews for this facility. [name removed] in 2017 and I had the same experience.

Would not recommend this facility unless you are independent with all your needs. The staff tried to do the best they could, but complained that they had too many patients, rarely communicated with my father and were not professional in providing care. Multiple calls to the Administrative staff went to voice mails with no call back as requested.

I wish I had read these reviews before I allowed my parent to stay there. The place has to be one of the worst in Kansas. They do not answer lights or phones. no one know what's going on and the care takers do not know how to care for pts. The do not know how to transfer . This place should have their license revoked . The states needs to make a visit ,however due to Covid they cannot come and family cannot come in to see how awful patients are treated or neglected. The staff they have know nothing about pt care , 1st semester nursing students can care for patients better. If you have a loved one and you care just a little for their well being DO NOT LEAVRE THEM HERE. The management is not any better if they were they would have staff that knew what they are doing. if there was anyway I could report this place to be cleaned up or shut down I would. They are way overpriced , If a person cannot care for themselves they will die in this facility

My dad stayed here for a week, it was a terrible experience for him. He was kicked out of the hospital after his cancer treatments had stopped but still needed rehab/physical therapy, we had to find a spot somewhere and the quickest was Heathcare Resort of Olathe. What a nightmare!!! He arrived on a Wednesday afternoon...no one came to welcome him..with paperwork anything. We thought this was strange.. He was in room 101...His call light DID NOT WORK!! He cannot walk or get up on his own. The call light working was paramount to his care!! We told the CNAs nothing happened..told the social worker( who was very nice) We were told the building has been open for 5 yrs and the call light in that room has not worked for 4 years!!! They worked on it and it sort of worked but the response times were 20 minutes to NEVER!!! Unacceptable!!! He stayed in that room for 5 days and no one came in to clean it!!! He was moved to the other hall and the call light in this room only worked half the time...on one occasion he pushed it..no one came so he started yelling to get some help. The person who came in proceeded to YELL AT HIM telling him he DID NOT push the call light!! She then checked the light...oh guess what..IT WASNT WORKING!!! Having to stay or live in a place like this is hard enough then you have to deal with all the BS..I was terrified to leave my dad here overnight!! His food order was always wrong, he received multiple trays each meal and it was ALWAYS cold!! ONE bright spot was the therapy departments..OT and PT was great and very kind to him. He has since moved to another facility that is taking care of him properly. Healthcare Resort of Olathe feels terribly understaffed... how can 3 CNAs manage 35 patients?? Its clear from our experience that they cannot!! They should be ashamed of the treatment they and giving their patients and residents! My dad was basically kicked out of the hospital( which is a story for another day) so we needed somewhere quick..unfortunately we ended up at Healthcare Resort of Olathe.

I am a resident. If you can afford anyplace else do not come here. They do not care about the residents

The occupational therapy was good but the actual physical therapy did not do anything for her. The staff was nice in general. The service there is terrible and no one came to help. A nurse refused to check her blood sugar level. She just said she looked okay. She gets more therapy at home now. She pushed her button for help and it took a while for help. She is supposed to have a certain diet and she was given food she cannot have.

Our mother is 89 years old she was in good health when she went there, when she came out she was unable to stand with 2 people, she also got a bed sore on her foot we are in the surgery waiting room she had to have her foot amputated because of the infection. Do not put your loved one in here they are just doing a job they don't care. I timed the call light and it was over an hour our mom waited for them, they refused to put her on the toilet to use the bathroom, they were not caring and they left mom set in dirty and wet briefs, she had to wait for hours to get her room tray. Please do not put your lived ones in that place.

The therapy services are going very well. They are giving my mom meals that her diet requires. In terms of the nursing care, it depends on who my mother has taking care of her. The facility does not have enough nursing help and there are way too many patients per nursing assistant. I understand that my mom is not the only person in the world but I still feel like the care could improve. The communication is not good.

The staff is unresponsive and inattentive. It smells and there is stuff on the floor.

The meals are not great but some of the food was good.

The meals are very good. It's cleaner than other facilities. Most of the aides have been really nice. Some of the night staff did not want to help. The call light is on all night and no one answers. They do not help my loved one eat and my loved one is not able to feed themselves. They took my loved one to an appointment with no sling and no oxygen and the Dr, office was closed and locked and they left my loved one there and drove off for three hours.

They are friendly. The meals could be better. They could be timelier with returning phone calls when we have questions. They lost clothes.

Hmmm. The less than favorable reviews are locked. Interesting tactic. If you are considering this place, do what you need to open those reviews. Do your research before putting your loved one here.

This place doesnt inquire about information before receiving patients or what their needs are. They refuse to give you any aid like a walker to get up to go to the bathroom unless you've been seen by the therapists. Well, on some level I understand that but when the said therapists wont see the patient for another 12 hrs thats a problem! Especially someone who's disabled and already injured themselves and need a lot of assistance. These idiots ended up injuring my Mother because they wouldnt listen. Not to be gross but they didnt even wipe her after she was done! Really? What kind of care is that? Also, when arriving the nurse didnt greet us for an hour! Then when a bathroom assist was needed it took 20-30 minutes to get them to come. Shouldn't have happened. We yanked her out so fast. We werent even there for 3 hours.

My loved one was there three times, and the first two times was excellent, but this time, it was awful. She had health complaints, and they told her that they would bring meds but never did. She was bent over and crying. I talked to the director of nursing's office, and they gave me information that was not correct. I said I would call 911 for my loved one if they would not. They finally called an ambulance. The food was atrocious. They did not listen to what food she liked. All of the residents were complaining about the food. I missed two doctors' appointments because they did not tell me. I had to pull teeth for discharge paperwork. It was clean. It did not stink. The therapy was excellent.

I had a bad experience here with my mother. She declined rapidly and when I finally got her to an emergency room she was so drugged on narcotics she could barely speak. A week in the hospital and she is good as new. The therapists seemed to know what they were doing when they reported to me by phone, so I am not sure what the disconnect is. I could not reach my mother by phone except every three to four days. The nurses' station would not pick up and my mother was confused and seemingly incapable of picking up her direct line. Once I let the phone ring at the nurses' station for 15 minutes with no response. Very disappointed.

I would never put my worst enemy here. First day over ten hours non functioning call button, broken hospital bed, once call button was fix it took 30 minuets or more for response during her entire stay. Management fail many times not responding to family calls. I believe theirs a fire safety since most of time no one a front customer service desk to enter or exit lock doors. Food fair to poor. Extremely management having not Enough employees for safety cares throughout her stay. My wife has a broken leg. They kicked her out 15 minuets notice & we were never given choice to send her home by our transportation service $45. There’s is $247. Stay away unless you want your love one to be injured more or died...

The care at this facility was less than stellar. They were rough with my mother when transferring from bed to chair. They claimed she had been showered THREE times in a week (she had none) and then tried to “explain” to me that she was “having memory problems” (she does NOT) and couldn’t remember having her showers! OMG. She sat for over a week without getting clean. There are other items that I could mention too. Do NOT send your loved one here.

My wife was just there and the care was terrible. Calls not answered,food trays from breakfast and lunch still in room at 2pm