Greenbrier Senior Living

Local Staff tries, but management, especially corporate representatives don't care and are responsible for most issues by lack of involvement and supervision.

Be careful what you get yourself into. My mother passed in March - the employees stole her furniture and slashed her belongings all over her room before we got to her room. Even her pictures and Valentines gifts were all over the floor. We finally were able to meet with the director, who was an absolute disgrace. A regional director did meet with us and was attempting to make multiple amends.

My mom has lived here for 2 years and I had my fair share of complaints but [Name Removed],the director at the time would always try to fix issues and listen to me and the caregivers concerns.Day or night she was amazing giving it 100%. She sincerely cared for the community and I reached out to express my concerns with her leaving and management didn’t care.Since then I’ve noticed more and more of the flaws. The floor staff are amazing, they put in countless hours and really care about all the residents and my mom. They can’t keep a nurse longer than 3 months, my mom’s meds were not working like we had hoped and the clinical staff didn’t try to dig deep to figure out the root cause. The dietary staff are very rude (from the dietary director to the pm server) and the food is not worth the cost. [Name Removed]the cook is amazing with the residents. The sales lady walks around and cant have a real conversation with the residents or the families and doesn’t know the residents names. I hope things change??

They really oversell the cleaning of the rooms, laundry service and compassion of the staff. The sales director is amazing, the executive director is ok, and the office manager is not a people person. I'm in HR and I feel like her delivery is very passive aggressive. My dad was never late on his rent except the last two months bc of funding and trying to time his move with availability of assisted living. She is so hateful. He's now at [facility name removed] and the staff is much friendlier and so much more compassionate. Night and day difference. He loves it. He was so ready to move from RCG. For the money they charge for independent living I would recommend someone simply getting a really luxurious apartment outside of senior community. They don't clean rooms or do laundry as we had been told. They don't check on the people each morning as they said they did. I'm not a complainer but I just knew it was a matter of time before I blew up on the office manager [name removed]

There is not enough staff, even for half full. On a good day, there might be three aides and a med tech at night. Recently, they had to call in two people who were scheduled to be off because all five of the people scheduled to work called in sick. Just to have staff there over night. The door greeters are friendly and the three kitchen staff also asks how you're doing. The 2nd Director is trying, but overwhelmed. The chef makes tasty meals. My mom doesn't eat them, but I sampled a few and they were very good. The Activities Director is the best. She tries hard to get clients to participate in activities. She does a lot of things. At a cost of several thousand dollars a month, I am getting robbed because of lack of people to care for my mom. There is not enough staff to run this facility.

Memory care is routinely understaffed as reported my employees who say they are overwhelmed with responsibilities. Ratio of "care partners" to residents seems to be 1:12, where I should be 1:6. Also it's my experience daily enrichment actives are canceled for vague or unknown reasons leaving memory care residents idle with only the TV as their "activity" for days up to a week or longer. The only memory care patio is walled off with a privacy fence making their outdoor area much like just another room with limited to no visibility of nature or the feeling of being outside.

Palmetto landing was very 50/50 for me. It's aged, a lot, and visually it appears a little tired. Little things like stains on the carpet, smells in some places. Staff seemed very kind, and all the residents I saw seemed happy.

Aldea Green smelled like pee. All the residents gathered in the center atrium by the entrance, they looked bored & uninspired. It made me sad though, I liked that room the best & I liked that it was a smaller community.

I had a negative tour experience with Lighthouse Senior Living. The facility was not clean, staff and residents were not nice, and they only had 1 working elevator. I did not like anything about this facility, it kind of seemed like a dump. It made all of the others we looked at look amazing.

During the initial visit, HP talked up the amazing food. It's average at best.

This community was not community orientated and felt more like a hospital with medical carts in the hallways. There also was a high sales pitch which was uncomfortable to me. The community was also older and could have used some updates.

The staff members were awesome, and I never really got to eat the meals there except during the lock down and the food was good. I do wish they had more activities while i was there, but the activities were limited. When they did offer them up it was on a first come first serve bases so you had to hurry and sign up. The price was way to high, but it really was a home away from home.

The community said they would have no problem taking care of my father, but 6 months later there was an ownership change and the staff started being rude to my father, and he wasn't being taken care of. I was told he was getting too bad and needed a skilled facility and was given a 45-day notice. They have charged for a full month even though he was only there for 7 days. I would not recommend this facility.

The staff at Timberdale was wonderful; they are always there when my dad needed something and were always pulling crazy shifts and still doing their job. Management sits in the office, you never see they around; I finally met the nurse after a few months of my dad being there. The staff are running short especially on the weekends. The food is not worth what you pay for. It is sad to see the staff working hard and management not caring, just staying in the office. Timberdale was Brookdale Senior Living and from what I have seen, Timberdale is no better than when it was Brookdale. I only reason I kept my dad there was because of the staff on the floor. Otherwise the building is not worth your money.

My loved one was in the memory care unit (the Village) at Lighthouse Senior Living. Before you put your loved one in the Village, you need to invest some hours on each of several days and nights to observe the level of care that is provided. Observe meal time. Observe the care that is provided between meals. Observe how the various and individual needs of the residents are addressed. Observe the interactions among residents. Observe the contentment/wellbeing of the residents. Observe the interactions among staff. Observe the contentment of the staff. Observe several hours on each shift, 7-3, 3-11, 11-7. Ask questions about [removed] ratios (for each shift), [removed] ratios (for each shift). Ask questions about the rate of resident falls, intestinal illnesses, bruises, skin tears, 911 trips to the hospital. Understand what expectations Lighthouse holds with regard to the wellbeing of the residents. Only then will you be able to decide if your expectations can be met by Lighthouse.

Our experience with the Brookdale Owatonna was terrible, I wouldn't wish it on anyone. In will start off by saying the staff and nurse were great. They took very good care of my father while he was there. The place was clean and well maintained. The bad part was their sales guy [Removed]. He got us in there with fake promises. He told us a certain price and when we moved in, it was much more! He made us move my father in, hang up pictures, and make his apartment home! He should not work there! He lied to us.

Overall I was not impressed by our experience with Brookdale Ravenna. Our loved one was in their memory care section, which really could use some work. It seemed like it was just what was previously an assisted living wing converted into memory care. There was only a single common area, which was used as both the activity room and dining room. The actual staff and the care they provided was about average, but it was just not a very pleasant setting. I also wasn't very impressed by the quality of the food.

My mother has lived here since July and our experience has not been that great. There has been more than one issue with medical and medicine management, which is an additional charge, since she's been there. The disconnect with administration and family is also an issue. Overall truly not pleased and that is unfortunate because the location is ideal. Hopefully these issues can be resolved so that she can remain a resident. She seems to like the hands on caregivers well so that is not an issue and the meals are also good as are in house activities but those are critical issues as are medical management and healthcare. Facility fairly well kept and her first unit was immaculate second unit not so much. Overall experience would be rated as unsatisfactory in the areas mentioned.

They have had a very high turnover rate of employees which has noticeably impacted the service they provide and the experience of the residents. Every time I made a phone call there to inquire about my brother, the person I needed to speak to either was not there or was in a meeting. I could never get a hold of the person I needed to speak to. There were also instances where they said they would do something and did not deliver. When I first placed my brother in there I had a very good impression, but there have been a few issues since then. The facility itself is nice, and the grounds they are on are lovely. My brother likes to walk on the trails that they have out there. That is one thing that has been very nice. So they are good in ways, but certainly have room to improve.

Don't do it! And, if you do, be sure to monitor your billing.