Greenbrier Senior Living

This hasn't been the best experience. They haven't done a very good job keeping up with the two hour checks and making sure that the residents are changed on a regular basis. This can cause UTI's which can really do some damage. They also haven't been great about keeping the laundry together, even with the name and initials on everything, the clothes do eventually come back though. They also have a staff meeting everyday at 2:00 and the entire staff disappears for about an hour.

Very expensive! Not worth it. Too far away from the family and the hospital.

This is place where the staff are amazing at their job, they help when needed and have run short. I have seen this when I have visited my loved one. Management sits in the office; I didn't even know who the nurse was for the longest time. It is sad to see dedicated staff but not management. The food needs help and the activties need help. They have a bus that they don't use. The new company is a poor excuse for a company. A shame to see a new company take over and it's still no better than before.

This place has recently changed ownership. The new owners are clearly pinching pennies. Staff is poorly supervised. Food used to be good but is now terrible. Serving highly salted and seasoned food to people with health issues is just plain stupid. There are a few good people working here but they are a tiny minority. Stay away from this place.

My Dad is a resident here. It's beautiful and clean facility. Unfortunately we are going to have to move him. The constant staff turnover is a huge issue. The regularly skip giving him meds and have double up his meds other times.

The staff that i met visiting was very nice. I didn't like that it looked really dark. Meals were only served two times a day. The tour guide was very knowledgeable he was able to explain all the paperwork good. They did offer a complimentary meal during the tour. The community was nice and clean.

Family member in memory care unit. Activities for these patients is minnimal. Cleanliness of facility is below average. Meals were below average. Obviously meals are served with cost in mind and not nutrition. Meals typically are low quality and not well balanced.

Our mother moved into the Assisted Living part of the facility about 3.5 years ago. We chose this facility because she had Alzheimers and we knew eventually she would need to be moved into the Memory Care Unit. We were somewhat satisfied for the first few years, but the latter part of 2015, we noticed the care and cleanliness had declined considerably. When we addressed each time, we were given lots of excuses and assured they would be fixed. Needless to say they finally were fixed 3 days before our mother passed away. The manager of the facility was not very pleasant.

Sleek warehouse. Pretty but dysfunctional. The employees are very nice, but the system is broken. Nurses in assisted living are pill dispensers only, not alert for problems. That is when nurses are on duty which is not the case all the time as per their literature. Administrators disorganized. 3 months after insurance forms submitted they are still not returned to insurance company.

Robin Way will lie to you and claim to be an “age in place” facility. But what they really are is an “age in place until you run out of money” facility. My mom has been a resident at RW for 2 years. In July I put [name removed] on notice that mom would be transitioning to Medicaid sometime around October. We received a 30 day eviction notice on [date removed]. Coincidence? I think not. Mom has been struggling a little with the onset of dementia and [name removed]used that as an excuse to evict her. Mom’s room was frequently filthy. Sticky floors, black mold on the window frames, moldy food in the fridge. Mom once fell and cut herself. The pool of blood stayed on her bed and the floor for more than a week until i threatened to call the state and complain. Meals were awful. Hot food served cold, frequent thin lukewarm soup, lots of sandwiches and non nutritious food. They do the bare minimum of care. Mom got a shower maybe twice a month. Don’t put your loved one here. It’s awful.

We ended up not placing our family member there. Administrative staff were not friendly or caring. I'm so happy we found out before it was too late. We found another bright, happy and loving facility for our loved one.

The dining experience was the worse. No matter how many suggestions or complaints nothing changed. The dining room staff was short handed when we moved in and still the same when we moved out 8 months later. There were couple of days when the cook was the only person to show up for breakfast.

What stood out most is the food is horrible and most of the staff are not professional.

This place is a clear bait and switch. They tell you things before you sign the lease, and on day one, you see that the things said to you are not true. The upper manager is either incompetent or doesn't care. You tell her complaints about her care staff, and there is a blank stare on her face. The food is atrocious. You can't get hot soup if you want to. If you ask to have food warmed up, the staff tells you to warm it yourself. No one changes the bed lines. If they wash your linens, they fold them and leave them on the floor for the resident to put away. If you ask for help, the staff says you are independent and can do it yourself. I had a staff, [name removed]and [name removed], tell me that. [name removed] can never help because she is too busy blabbing about how it’s just her working with 75 patients. When you take the complaints to those in charge, they make excuses. After a while, you realize you are in the wrong place. We moved my loved one out faster than we moved her in.

There was no communication between agency aides. My loved one was left in a w/c overnight. My loved one was on a respite stay, had needs that they assured us could be met. We were very disappointed.

Walked to get some food for my wife’s aunt a young female passed by me smelling as if she’d been smoking pot all day. What a ridiculous way to be at you’re place of work smelling. Good job keep it up.

While the programming and facility at the independent living area here may be great, the area of concern at The Spires is when you or your loved one needs to be escalated to skilled nursing care. My father in law was moved to skilled nursing on Tuesday and it has been a total nightmare. Disinterested nurses and floor staff, incompetence, and a complete lack for human decency. The nurses have ignored his questions and don’t even seem to be willing or capable of taking care of his wound dressing or basic toileting care. The majority of the nursing and CNA staff have been rude to us or have completely ignored us. It was so bad that we even had one woman walk out of the room when we asked her to please explain what they were doing to my father. It has been so sad to watch and is scary enough that we are hesitant to leave him alone. So disappointing that The Spires fails to deliver basic and compassionate health care when it’s needed the most.

Our whole experience was terrible care and food being a negative # it was so bad we moved my mom out within 2 months everyone has excuses as to things not being done properly I will be lodging complaints with the state and anyone else I can as since I left there there has been zero communication from anyone to help get some refunds in process if I do not hear from anyone by the end of the month I will start the process I hope for the other residents they get their stuff together

We are NOT happy with all the staff turnovers! Happens ALL the time! All the other things are a 5 in my book. [name removed] the activity therapist is wonderful! She takes mom to lots of different places all the time. She is the #1 staff member at Timberdale Trace in my humble opinion. I'm happy with her care, just the staffing turnover that frustrates me.

Awful, not the least bit friendly, completely zero professionalism. Awful is my only way to describe. Awful.