Heritage Senior Living, LLC.

I would tell my friends that I highly recommend it. If a friend had a parent that needed the same assistance as my loved one, it would be a good placed to recommend. I choose Cardinal Village when on the tour I would see everyone that was there they make it a community environment. When I went to tour they had a plaque with my name on it to welcome me. The warmth was immediate and friendly. This made me feel welcomed with the visits to my loved one and allowed me to feel the warmth of the residents and other community members.

Many activities to keep us from getting bored. Food is good and plentiful. Have made many friends here.

They've done a terrific job!

Friendly/comfortable

Very clean, caring, and accomodating!

The rooms at Heritage Hill are very nice, the community has a very nice look to it, and its very well kept. It is located in a country area. We really liked the people who worked here, they were all very welcoming.

A major plus is everything is going really well ensuring that we here at Keystone do not get the virus. And when we were not under such restrictions our building has so much to offer.

Overall, the entire facility is run very well and they have a clear understanding how to handle the physical and emotional needs of the residents. The staff at the front desk is the highlight of the entire facility. They are extremely friendly, answers all of your questions, helpful no matter what the situation, and great with the residents. My only concern is the nursing staff seems scattered and I have to follow-up and ask questions to find out what's going on. There needs to be a higher level of proactive communication for me to feel confident in their service delivery.

The community was usually very clean and there was no odor ever. Most of the staff was fantastic. The majority of the care giving staff were very compassionate and clearly cared a lot about the residents. The had regular activities available as well. The community is expensive, but it seemed mostly worth it. Having to put my mother into a senior living community was very difficult, but we definitely feel it was the right decision and she thrived here. WE felt confident she was getting good care here.

A recent change in management has brought a fresh approach to how things are handled by the Birches-Harleysville. Communication has improved greatly, especially during the Covid-19 issue. While residents have been quarantined from visitations, the staff has been offering alternatives to help keep them in touch with their families, and they have provided extra attention in myriad ways to keep morale high. It is apparent management and caregivers are always considering ways to keep the residents safe and happy.

very homey, little bit of a smell in the memory care, huge circular area, large eating area, do a lot of baking projects, separate shower area, like that a lot ... less scary. very very nice staff

Although my spouse has only been in the memory unit at Powder Mill for a couple of weeks, we have found the staff to be warm and welcoming. They have been very helpful as we adjust to this new way of life.

No kitchenette in apartments so no way to make a cup of coffee or tea and clean up, except in the bathroom. Very comprehensive care program for residents.

This is the only assisted living community I am familiar with, but based on observations of others, i would judge it to be comparable with others in this area and price range. There is not always enough assistance in assisted living, especially on the weekends. On the other hand, I know it is hard to hire and keep good employees. It is a lot of money for folks like my parents -- not sure it is always worth it. But we do love [names removed]!

I am very happy here and I would recommend this community to anyone.

I recently toured the Keystone Villa in Fleetwood with my parents. We were impressed with the facilities, amenities, and the friendliness of the staff. In particular, Abby Riffle has been very helpful in answering any questions we have had. The rooms and common spaces were well taken care of and clean. My parents particularly liked the outdoor sitting area and gardens. I believe the accommodations, services and activities will be a good fit for my parents.

My mother has been there over the past three years and they have had the services needed as her health has changed. The staff is friendly and helpful. They are constantly having activities for both the residents and also involve family members. [name removed] has been an angel for us.

Very nice place. Clean and bright.

Very nice but expensive to get into.

The staff are very caring with the residents. Their care is a priority. The staff as very friendly and know their residents and can anticipate what the individual needs.