Heritage Senior Living, LLC.

Just a note on the ratings - I tend to reserve 5's for exceptional and perfect, but they've done a great job here, and I would definitely recommend them. It's been a really good experience. It's a small community, so you get a lot more extra care and attention. Every single worker knows everybody by first name. If you as a family member have a request, they immediately without any questions do as you asked. I appreciate their overall kindness, including to my young children when we come to visit. My loved one's room is always clean. They've modernized the facility, and they continue to do so, so it feels clean and fresh. You don't get a pit in your stomach like with some other older, outdated communities. When you walk in the lobby, it's all newer décor and flooring. And that was important. to us. The value in assisted living has been good, although I'm not sure about if we have to transition our loved one to memory care. To their credit, he has declined a bit since his original assessment, but they have not upped the cost for the increased care they provide to him.

Our family was able to have an in person tour, there were still restrictions we had to wear a mask but it was a good tour. We were able to see the memory care unit. The only reason we did not choose this community which was to no fault of their own, but they lost numerous residents on the memory care side due to covid.

I would recommend this community to others based on my experience. The community is clean and the staff is very friendly

I like the smaller atmosphere here, as opposed to the bigger facilities. I think with fewer residents, each resident gets a little bit more attention that way. The staff are all very nice, and they do a very good job making sure the residents get their medicine and participate in activities. They try to keep them busy as best they can.

One really good thing that I like is some of the executive staff have been there a long time, more than 10 years, which says something for the facility itself. But unfortunately, there is a high turnover of aides. Because of that, the care lacks the consistency that you need with elderly folks. Especially for my loved one, I feel like he needs that reception and that schedule to be maintained. There are some aides that I don't care for, but there are a few that are above and beyond, which is really appreciated. It's almost as though those few pick up the slack for the others. My loved one tells me that most days the food is really good, and other days he'll say that he can't believe they call what they served a meal. They're offering plenty of activities, but my loved one doesn't really participate due to limited mobility. I know they've just now added back in more activities as Covid restrictions have lessened.

We did a virtual tour with Traditions of Lansdale which is the only reason I gave it a 4 just due to those limitations. They seemed very interested in my mother and were good with their follow up after the fact. We had a good experience with them.

I would tell others to check it out, as it is a good community. The communication was good with the staff and families. There were no issues during our stay.

The independent and assisted living facilities are quite nice. I've been involved in music volunteering there, and I have friends whose parents live there, and they love it. The people there were nice and friendly, and the facility looked pretty, although there was not much closet space. But the memory care floor is what stopped me. There were wheelchairs all lined up with people leaning to the side like skeletons, not being engaged.

Good Zoom tour. Facility looks very well maintained from what I could see in the Zoom video. Hallways and common areas were very bright and colorful. A lot of wood accents. The dining room was large and had numerous windows along two sides. Nice lighting. They had a vaccination clinic occurring when the tour was happening. Resident rooms were very nice. The suites are very large and the one bedrooms are decent size. All rooms have a small refrigerator and a microwave in a small kitchenette area. Furniture is provided, but residents can bring in their own or an extra piece. The facility also has a reasonable size covered porch and separate small outside sitting area. Pricing is somewhat high with laundry, phone and cable being extra. Overall a very nice looking facility.

They were very friendly. There were staffing issues due to the pandemic.

The staff is very friendly and they go out of their way to help you. I would definitely recommend this community to others. They had a good covid plan in place.

I know that my M-I-L would love the independent living facility of Keystone Villa with it's spacious appartments and ample room in the kitchen. However - since her husband needs help with medications and is expected to need more help in the future and they both require help with bills etc it is not the right fit for us CURRENTLY. We do not want to split them up, which would be necessary here.

I would tell others this is a little pricey, but it is a good place. The environment is nice, and has easy access. The food was ok. The staff were good, and followed up within a day of any questions or concerns I had.

Plenty of activities.

I am very happy living here. We are well taken care of. All employees are very helpful at all times. I think the inside and outside maintenance needs attention.

We do exercises with [name removed] everyday. Food is good too.

This was a good community for my dad. They offer a lot of activities for the residents. This was my dad's favorite part of Heritage Green. The nurses were nice, attentive, respectful, and helpful.

I would say that it is a very nice committee. The food is good. My loved one loved it there, and loved the people assigned to her. Even after we put my loved one on hospice her aide from the community would come and sit with my loved. The staff seemed to be a little overworked.

Excellent staff. Very caring and friendly.

This is a great place for seniors. Lots to do. They try to keep us happy.