Heritage Senior Living, LLC.

My mother is a fall risk. The alert system in the room is limited to one string in the living area and one in the bathroom. Prior to moving in we were told we could arrange the room in any manner and arrangements would be made for the call button to reach. That arrangement has been to add a length of yarn to the bell. Sometimes it gets moved from the bed area to the chair area and sometimes not. So it is not where she can reach it all times. My mother has mentioned to me that she does not feel they want to assist her when she does ring the bell. I discredit this some for just being my mom.

I must tell you I am there almost every day to visit my mother in the memory care unit The service you get from management when there was a issue with my mothers feet swelling. Needless to say my mother has kidney cancer. Trying to get someone with patient care to help was very unacceptable Almost two weeks to get them to have a Dr look at my mother. I was very disapointed in the care and compassion my mom never received,

Everyone who worked at Belle Reve was very helpful and kind. They tried to make my mom feel welcome. Unfortunately her dementia did not allow her to stay there. They are not equipped to deal with patients who are disruptive. So my mother had to leave.

Too far from home

I only did a tour of the facility. I thought the facility was nice the staff friendly but I was disappointed that the bathrooms in the resident rooms were not wheelchair accessible.

Good people - not enough help - people quit all the time - need to pay people more money - too much turn over for residents.

ok did not feel as if they had enough staff to far from home price about average

Very nice setting, well staffed, and residents seemed very cared for. A bit pricy compared to others we've seen.

Not a good fit. It appeared the residents were kind of sitting around, and our intitial impression was, it just wasn't the place for mom.

It's half Alzheimer's/memory loss and half assisted living and I just didn't get a good feel, it was like a bedroom with a bathroom with 2 people in it and that just wouldn't have been a good fit for my mom. I've heard pleasant things about it, I think if you have someone that has Alzheimer's, I think that would be a good fit, but on the assisted living side-the people when we toured were just as sweet as they could be and everybody seemed knowledgeable and caring and very clean, all the things you look for-when you went into the rooms it was kind of dark, two ladies in the room and for my mother, that was not what she needed

$15,000 down, $3,000+ per month, Phone extra

Staff helpful. Rooms small and pricey

No nurse on duty. They charge by the month and people are free to leave. They do not provide medical care except for getting patients to take medicine. Usually patients leave this kind of care when they are ready for nursing home care.

OK

Liked facility.

I was not very impressed with this community it was dated and dark inside and I just did not get a good feeling about it. We were here for breakfast and the fact that it is served buffet style and my mother uses a walker it would not be the best for her. This definitely would not be the place for my mom.

Our tour here was nice and the staff did a great job showing us around and answering all our questions. But we knew right off that this community and the very long hallways were not going to be the right fit for my mother who is in a wheel chair.

They will keep you there even when you need to hire a private nurse for you parent.

Compared to other locations we looked at we were not impressed with this community at all during our tour. It was dingy, didn't seem very clean, and there was a noticeable smell. It had a very clinical feel, which wasn't the atmosphere we were looking for for Mom. I believe it may have been attached to a skilled nursing facility, which may explain some of the issues we had.

My mom didn't have a good experience. She was put in a room without a fridge or sink and had two days without a TV. She also ended up with CHF, after I diagnosed it. No one was checking on her. The kitchen smelled awful and dirty. No nurse on the property at night. She was not getting her medicine appropriately. I don't recommend this place for any family members