Heritage Senior Living, LLC.

I had a tour appointment with Holly who was not available. Sandra gave me a brief tour. Due to a renovation of part of the building, her office was moved to the recreation room. The facility had a hospital smell and no unoccupied models were available to show. Overpriced.

place smelled like medicine, was going to separate the parents - would not recommend.

My mother would have been in Cardinal 3 years this January 2018 but was told she had to leave this past October. My mother started out in Independent Living and things were pretty good there. She then had a few falls and her dementia was slowly getting worse so we were told by[Removed], the director of nursing that our mom should move to the Assisted Living side. We asked how long our mom could stay there. We were told until the end unless mom needed to be hoisted because of weight or if she did not have a DNR. Well mom was 100 lbs and yes she did have a DNR but she still was pushed out. Mom contracted MRSA and was sent to Kennedy Hospital, now Jefferson. The hospital treated her and told us she could return to Cardinal, Cardinal refused to take her back. They said it was to protect the other residents. The Drs. at Kennedy and the administration both spoke with Cardinal Village telling them there was no reason our mother could not return. They told Cardinal if every resident was tested for MRSA more than half would test positive that MRSA is in a lot of nursing homes. Cardinal still refused her and the hospital and us had to force mom into Kennedy Rehab. She was there longer than usual and necessary because Cardinal continued to fight us and told us mom needed more care. Bottom line is, yes she needed more care and they did not want to give it to her. Our question was then why did you tell us she could stay until the end if this wasn't going to be the case. Our guess was that now mom was Medicaid and they weren't getting as much money as they did before. All her money was gone. They now could put a private pay resident in my mom's apartment and get more money. I have to say my mom's nurses were very nice and we really did not have many issues with nursing. Although her 6:30 am medicines were always found on the floor because mom throw them out when the nurse left. Obviously they just handed them to her and left or she [Removed] them out when they left. At night the nurses pretty much made sure she took them. Mom's bathroom and kitchen was cleaned very little. I would clean both floors at least twice a week and they were very dirty. I showed the nurses and they told me to tell housekeeping, nothing ever changed. This is all behind us now as our mom is in Kennedy Nursing home. I would never suggest Cardinal Village to anyone, we believed we were deceived by [Removed] more than once.

They need to know what their loved one has been diagnosed with and know what memory care is. It is not psychological therapy but, instead, is more baby sitting the patients. Also know how much staff are available at night . Also, there are no call bells in the memory care units putting patients with dementia at great risk for serious injury.

Everyone that we dealt with lied to us about the care my mother-in-law would receive. She was there one night and we were told they couldn't keep her. They recommended a place that would have cost double!!!! Total scam and now we're having trouble getting our money back.

The staff ignored a blatant UTI (giving her only peridium ) and not conducting a urinalysis. She developed a fever of 106.4 and became septic. This required a lengthy hospitalization and rehab stay. I - and my whole family - hold Chancellors Village responsible.

I would not recommend the Birches to anyone. They could improve on everything! The Birches care for my wife was garbage !!! I called the state to investigate their facility.

I would not recommend Traditions of Lansdale. My husband spend 3 weeks there at that time they kicked him out standing his Parkinson's condition as cause. However, I believe it was because he was black. I state this because there was a white Parkinson's resident there that it was my understanding based on questioning the caregivers.

This place deserves a zero rating. It's probably fine for residents who can "fend for themselves." But for people with dementia who can't speak or stand up for themselves, it is substandard care. Keystone Villa has no business accepting those kinds of residents.

They replaced the director with a inexperienced director who cut activities in half. My moms clothes were constantly stolen. Then they said my mom was alive at 3am but at 4am she wasn't They didn't try any life saving efforts & waited 45 minutes to call a ambulance. Very poorly trained staff!!!

This place should be shut down immediately The administrator is extremely rude and snobby. Their was a gentleman their by the name of [name removed]who sat in on our tour and the guy is an idiot and I cannot believe they put these people in charge of a facility that controls the safety and well being of elderly people. We decided not to bring my mother their first and foremost how uncomfortable they made us feel.

Always short staffed. Rarely saw anyone come into my mom's room while there so I assume that was the standard. Long waits if she called for help. They did not care about how they dressed her. Often just a sweater on top( my mom was ALWAYS cold which we told them. And provided them with warm undershirts. Clothes on backwards, inside out, not matching. Hair rarely combed.

My Mother went there on [date removed] every time we ever visited which was often she was in her room alone. They never did anything for her when I visited I washed her hair and her clothes. On [date removed] she fell and broke her hip at six o’clock in the evening no one came and got her for dinner so she was alone. She passed away[date removed]. No one even called to ask about her. She had dementia but she was happy and conversing when she went in and every week she declined. I have been a nurse for 30 years I know what it means to care for people my Mother received no care and my family received no compassion at all. Please stop recommending this place to families.

My Mom is a resident on the independent living side of this facility and has not been able to receive incoming calls on her house phone since last July. She has trouble hearing her cell phone and at times it is difficult to reach her. Complaining has done nothing to alleviate the situation, always told corporate is holding it up. My Mom is very old and I worry for her safety and find it an atrocity that no one seems to understand the importance of a phone or care enough to fix this issue!!!

I moved my mother out of the Birches after 3 months. The overall experience was poor. The did not provide any updates on her condition. They tried to move her to memory care when it was not needed. Total money grab. The Executive Director provides no assistance. After we moved my mother to another facility., I asked her how they treated her and she said good evening when you are not here. This told me she was not treat very well at the Birches. They are not proactive. Never provided any information on my mother's condition. I needed to initiate any care requests. Never got my mother to go to the dining hall. Always delivered her food at a cost of [fee removed] per meal. Total [fee removed] per day. I would not recommend the Birches at Harleysville. Not patient friendly.

My love one with Alzheimer’s was isolated for 5 days with mild Covid. Family was denied visitation, no updates as promised by the Nurse. Day 6 got call from ER, not the Birches, that she was admitted unresponsive, severely dehydrated, lost 12 pounds. She was only in the Birches for 16 days. As a result, she is now in skilled nursing, puréed food, difficulty swallowing and unable to walk. Would definitely not recommend for your loved ones.

Do not to bring their loved one to Heritage Hill. The management pretends to care about the residents, but it is totally phony. They lied to me and my family, telling us their doctor wanted my father to go to the hospital for psych tests, for which they needed our permission. The truth was they were actually throwing my father out due to an incident their doctor claimed took place, which they didn't inform us about at all. Some unneeded medical tests and NO PSYCH testing even being ordered at the hospital showed no medical problems, then the hospital informed us Heritage Hill refused to take my father back. We were shocked! We had no idea what was happening! Heritage Hill had lied to us to get him out and didn't even have the decency to tell us anything. There had been no prior problems, so we were left dumbfounded. Their doctor, [name removed], blacklisted my father so that no nursing homes would take him, except the not so great one where he spent the last few months of his life, never causing any incidents, even after his dementia progressed. Heritage Hill was not what it seemed. Their handling of our situation was unconscionable and extremely detrimental to my father and to my healthy mother. I wish A Place for Mom never referred us to Heritage Hill. This was the worst experience of our lives.

Do not put you family members here. [name removed] and his staff tried but no support from management. The room was supposed to be furnished but 1 chair and a non working dirty TV were all that was in the living room. It was one of the most depressing places I've ever seen.

My loved one's were residents at Senior Commons at Powder Mill for a little over 2 months. During that period I made numerous complaints about them not giving linens and showers. They said they gave showers that day, but when I went to their room they were in the same clothes that they had on 3+ days before that! My loved one was left in pajamas for seven straight days. Even after complaining to the head of the facility, nothing changed. He wanted to know what I would do! That's why I removed my loved one's from Senior Commons at Powder Mill and will not recommend them to anyone.

My loved one lived in the personal care section of Keystone Douglasville for just over a year. In that time they struggled to meet the expectations that they themselves set. A lack of caring and competence from there corporate parent company resulted in many failures at the facility. Including but not limited to going through 3 different executive directors in just one year. My loved one described the food quality as jr high level.