Holiday by Atria

Our loved one seems fine and happy here at Briarcrest Estates. We locked in his room price when he moved in so it cannot go up so that is nice. Last time I saw him he seemed to be improving mentally and physically. It seems to be an adequate facility.

If you are truly independent then this facility will work. You need to be physically and mentally together to be her. The food is good and they offer a good varity. The room sizes are ok but there are different sizes available.

We chose Montara Meadows because we liked the location and they had a very nice section in the back where your dogs can run and play.The apartment sizes here were good and the facility overall was very nice. I would recommend to others who are looking.

The day to day staff members were great, but the management was the main issue. During the time our loved ones were there, they seemed to change the supervisor position multiple times. We think the pricing was pretty fair for what you got, and the food was decent. The rooms were pretty nice, and the activities were minimal.

Staff has been exceptional. My complaint is with the kitchen. They can't get meals to Residents. In the dining room it's hot! Everything's cool, mushy vegetables. Can't say enough about the staff, living through this crazy time.

Coronavirus has presented many problems. Great location in City, on bus route. Nice city. Unit appears to need more help at present.

I would suggest reading the contract carefully. The community is nice and they will charge you a full month's fee if you decide the first day of month you will be charged for the entire month. They request a full 30 days plus notice prior to move out. The room was ok, they had a basic sink, refrigerator, and cabinet. No microwave, and no stove. The activities included exercise classes, community together (prior to COVID), bingo, and hallway exercise (during COVID). They even had a bus to be able to take residents to the stores during the week. They have an alert system for the residents to use, and that will connect to a FiveStar Representative to assist with the needs. When you first walk in to the community it looks a cruise ship.

The general manager is not the right person for the job. She does not know how to talk to people of age. She never smiles, hardly says hello. Talks down to you. Had to have the last word. That is not what people need who live here. Unfriendly place. I am leaving. Her nickname is [removed].

Sick of mental or inactive people being brought in to live here. I am not a babysitter! The food is loaded with sugar, salt, or fat. The servings are very small (mostly). We eat 3 meals.

My only complaint is the food. The best thing is all the people you meet. Staff is wonderful!!

The food was horrible. If you ever needed a tray brought to you, you would get the leftovers from whatever was there. There was a cleaning lady that would come in and clean and then have to leave, and say she would come back, and never did. My loved one went two weeks without have her room vacuumed. My loved one asked for a vacuum to be able to vacuum her own room. The staff didn't seem to have answers to any of my questions, about my loved one, food, or anything else. My loved one was only in the community for a couple of days out of a specific month, the community made us pay that entire month's fee. I was getting letters letting me know that I had to pay, and then I ended up paying the fee. The problem in the letter was that they were talking legal action.

I would tell my friends, that it is a one of kind. The concept is excellent for the independent care. I feel this has gone downhill due to the management team. There has been a new manager over the retirement community. All meals are provided and were delivered to the room of the residents. Overall they aren’t cleaning the rooms and they should be cleaning every week per the contract. I feel they could be doing more activities. There are getting the residents together for bingo and snacks due to COVID. I called the home office, and things have improved slightly.

The activities are able to participate in activities again. The restrictions by COVID guidelines limits it to 10 people in a room. I would encourage people to come and look at Maple Downs. The community features ponds and woods. I have nothing to compare this to, due to COVID.

Unfortunately, we lived here for two years. My husband passed in May. We had five children and now I'm alone. Our son invited me to move to N. Carolina and live with him and his family. What I enjoyed most was the kindness of the entire staff. Their young faces kept me smiling.

Enjoy it here, my studio apt. is quite spacious and bright. Personnel are nice and caring. Building and grounds are beautiful and well kept. Only flaw is the food - portions are too small never hot (or warm) and don't look appetizing. A shame!!

1) Hot meals to be delivered hot 2) Meals, in general, should be delivered when scheduled and not 1 and 1/2 hour late 4) Cleanliness: vacuuming hallways and sanitizing 5) Apartments are cleaned every 2 weeks, they should be done more thoroughly 7) Better communication between management/supervision for the high school students 8) Overall, the service is not all that bad, but there is a need for better service and communication Thank you

Difficult times, management needs better cost-cutting. Not good foods and services need supervision - not children's services. Effective training is in need. Most important - supervisors do not meet needs. Not good but not bad. Ok I suppose.

Management doesn't always consider people's needs and wants. Was better when we move in a year ago. Meals - mediocre. Transportation - sporadic.

We do have to pay extra for the care service, and she has never used them so we don't know how good the care services are. Before COVID they had bingo, and exercise classes. She likes the food at this community. Prior to COVID they were getting three meals a day in the dining room which allowed them to socialize. Now the food is being delivered to their rooms and the quality of the food has gone way down. All the residents are on lock down so its like living in a prison. The rooms however at White Oaks are pretty average in size.

We felt the lady given us the tour was not very friendly, she was very "pushy" and seemed she was more interested in the sale then us. Lovely place, would be nicer if updated. Counters were dusty and staff weren't wearing mask properly.