Holiday by Atria

We toured this community and the staff was very friendly. The rooms seemed to not be as finished as the rest of the community and the kitchenettes were very small. unfortunately, it just didn't fit our needs.

The value for the money is very good in this community. Communication is average but they keep us informed. The food needs more veggies, less starches, and More variety in general. I would not recommend this community based on my experience. The community is clean and the location is nice. I like to design of the community and it just been refurbished.

Overall, the people are nice there. The staff attend to my loved one and are quick to respond to her. Since the pandemic, there's been less social events and activities for her to do, and therefore a lot more isolation. I think that's the same everywhere, but it's still difficult to see. There have been several maintenance issues my loved one has had to wait quite a while on. The food is terrible, and my loved one complains to me about it every day. That could be due to the pandemic challenges of figuring out how to serve and deliver meals to the rooms. However, management is changing soon from Holiday to Atria. And all of the residents are really hoping the one thing that happens when Atria takes over is the food will get better. Activities used to be good before the pandemic. Now they're fumbling and trying, but it's just not working. I think it's pricey, especially considering how much she complains about the food. Also, they would normally have a bus to take the residents to appointments and go on outings. Not having that mobility further contributes to feelings of isolation. And that makes me sad to see. I think they do a good job of taking temperatures and offering structured visits. Her apartment is very clean. They clean it every week, including towels and bedding. And I'm so grateful for all of those things. I would tell other families to look around and not rush your decision. My loved one hates the food and is lonely, but she's safe there, in a clean environment, with people who care.

I would tell others not to move in here. There are bugs in the community. Things aren't being taken care of when it is reported to management. The transportation isn't on time to take residents to doctor appointments.

I would suggest to look at other communities. They were delivering meals to the resident's rooms due to the pandemic. The community would offer two meals and you didn't get to order food. It was a choice between two meals. The community kept saying they were short handed, and they weren't able to get maintenance team available to fix items. The activities were almost non existent. You would have to sign-up for activities for the following week in one area. They didn't have enough time and space to participate in the activities. The people that worked there, were very nice. The community was outdated.

Trying to get our money back from them was horrendous. It took MONTHS. They couldn't support my loved one, so we had to move her to a facility with more care. We had paid up front, and it took at least six months to get the deposit back. The residents were friendly overall, and it was kept pretty clean. As long as you have low care needs and don't need your money back, I would recommend them.

I think you need to look very thoroughly at all the places before making a decision. Don't jump into it. And then give yourself some time to consider after touring. I'm happy we did so, and I feel like we ended up in the right place. I love the view of the water. It's so relaxing. There are huge windows with a view, and our apartment is very spacious. The community is friendly, and there's quite a few residents who have been here quite a while. The staff are wonderful. We got a new boss, and she's wonderful too. The maintenance staff is quick and responsive. All requests have to be taken care of in 3 days. The wait staff in the dining room are great. We can't complain there. The food is good sometimes, but other times it is not. It takes getting used to the lower sodium content, and it's not like home cooking. The building is a little older and needs a little bit of work done, but otherwise it's been great. Location-wise it's close to shopping, and buses will take you downtown and to your doctor appointments. Everything is handy.

I would recommend this community if your loved is totally independent. Communication was not the best and they needed to communicate things to us before they became a problem but didn't. The covid plan was good we wore masks and took temperature anytime we visited.

I am quite impressed that no residents have contracted the virus. This because is because of all the protocols by the community.

There is a disconnect between billing and the family. The community has gone above and beyond with the staff, they are great. Response time could be better when we have questions. The communication with the email is quick. I would consider this community if you need a retirement community.

The pandemic has limited several services for the residents. They've made some upgrades to the building. The food is Mediocre.

ratings above

The housekeeping for the apartments was excellent. The overall cleanliness for the community was less appealing. The meals were delivered at various times and as late as 7 pm. There was supposed to be a delivery schedule and the community did not stick to the schedule.

We chose The Woods at Canco because of the location and they had a semi-stand alone cottage available so she would not be inside the main building. I had a meal up here and the food was not good. The quality needs to be improved and when it was delivered it was cold. It was very hard to make a decision with the pandemic going on, we were not able to see activities, test meals, etc. Overall, if food is high priority for your loved one I would not recommend. If there is anyway you can post the decision until pandemic is over, I would recommend doing that. It is the only way to give it a true test.

The staff is nice and the community is good. I would recommend the community to others and it's about half the price of other communities in the area.

The community was in a nice area, but a little pricey.

When I moved in, the food was absolutely excellent and was one of the reasons that I chose it. People who came to visit even raved about it. They have gone through many different chefs and the food has deteriorated over the courser of the year. The staff is very friendly and pleasant here.

The perception of a great community with lots to do is not true. With covid, we have been isolated and there are not very many activities. I would not recommend this community to others.

The meals themselves would be a three in a half, and with the lock down the meals are being delivered to our rooms. The building itself is old it could use face lift, it is just worn out. The staff is thinly staffed and there are. We are very impressed with the friendliness and they try their best.

as long as you are good on your own you're fine. But if you need any assistance this facility doesn't offer it. there is no one at the community from 7 pm-7 am. If your independent then I would recommend this community.