Holiday by Atria

we toured Stamford Estates several times and each time they were extremely nice. they would go out of their way to offer us coffee and meals, gave us advice on furniture stores, and sold us on all of the things they had to offer. we were told that there would be plenty of activities to take part of, HD cable boxes available for each resident, and we also assumed that they would upkeep their same level of hospitality and bright smiles that we were accustomed to. it seemed as if all of those things were facades; because as soon as my mom moved in, she was treated awful. there were little to no activities, so my loved one often sat in her room. there was no HD cable box offered until we mentioned bringing our own; and even then theirs took about a week to arrive. when we came to visit we were no longer "allowed" any complimentary beverages or snacks. we paid a lot of money for my moms room - which was located by the laundry and utility room(s), so she was often kept up at night because of the loud noises. it just felt like nothing went smoothly. they did not follow through on their promises and amenities offered, but we ultimately removed my loved one because she did not like the way she being treated. the staff took her opinion(s) personally, she shouldn't have been chastised over sharing her point of view. they left a lasting negative impression, especially when we were moving her out. whoever attends the front door intentionally ignored us. I had to knock on the window to get their attention, to which they replied "oh, I didn't see you there". I felt that this was dishonest because there's a camera outside; and they were aware that we were there to pick up her belongings. while moving things out of the building, we noticed some snickering of the staff members making light of the situation. they were overall just rude and mean to my loved one; they really hurt her feelings. we felt awkward and embarrassed to go back and retrieve her things just by the way they handled the move out process. on our way out, I stopped by the front desk and asked for my moms POA paperwork back. they informed us that they didn't have it, they didn't know where it was, and it could not be located. I saw them make a copy of such important documents and it really concerned me that it could have been misplaced or thrown out this entire time and no one said anything. I was not too happy over how they handled that situation, amongst other things. my loved one only stayed here for a short while, but I would not recommend this community based on our experience. it doesn't feel like my mom was treated fairly (for whatever reasons). Stamford Estates left a really bad feeling with our loved one.

Beautiful facility, hair-dresser is nice, cleaners are great, food is good. It was the least expensive option we could find around and should have known something was fishy. I asked during leasing process about annual rent increase and they assured me verbally no major increases… incremental if anything. I would estimate that in 5 years my relative was staying there, the rent went up 9% annually! So eventually we (and many others) couldn’t afford it anymore and went through the very unfortunate circumstance of having to uproot relative AGAIN. The cost is a total bait and switch. Then after the move Birch Heights said my relative could have security deposit back but it’s been 3 months and still a “check in the mail” story. I don’t know if they are short on money and robbing peter to pay paul.

My main impression at Bluebird Estates was the rooms were too small.

My mom has lived there for a year. From day one when I was first inquiring about her living there, a lot of promises were made but then dismissed or forgotten. With different management, it’d be a decent place. The stress these people cause both me and my mom is ridiculous, stressful, and certainly not expected considering the outrageous expense. Not recommended.

Everything is just terrible up there, they do not have the house keeping like they said they would. We totally understand the issues with staffing, but we clean it every time we come to visit, we have to track down all the bedding and supplies which they said they supple everything. The bus transportation has been broken more time then we can count. The food is absolutely horrid and we have eaten it a few times ourselves so it is just not our loved ones opinion. Also the bugs are ridiculous, some look like mystery creatures.

I lived there for about 8 months, I didn’t select this place, my family did. Other tha friends I made there, I cannot recommend it.

Palmer Hills is short staffed and going through management changes right now so it has been a rocky start. What they advertise and what is followed through is a problem which is caused by the shift in management. Since there is a lack of staff the house keeping is not able to keep up with the cleanliness of the community. The activities get old especially bingo. The meals run on a cycle you either get chicken, pork, beef and sometimes hamburgers. With inflation and not having the availability to get the ingredients and supplies needed of new shipments caused issues and turns into a snowball effect. However the management that is new have been good so far, and the staff are doing the best they can.

There are some aspect of Blue Water Lodge that are great, and some areas that really need improvements. The staff members have been very friendly and helpful, however right from the start things that we were told were just really over sold. Since the beginning we have had so many issues, we know staffing is a major issues but with no schedules it is hard for the residents to get into routines. Also billing as been a nightmare and the elevator has been broken down for over a weekend since it is the only one we are concerned what would happen if there was an emergency since there are many residents here and multiple floors.

I did not like this community at all. The tour was not pleasant.

Our family had an in person tour and right off the bad we had a pretty negative feeling. The gentlemen who gave us the tour was very nice and friendly, but the carpet color was not clean and not pleasing at all. It was just not our cup of tea.

Some people were nice, others not so much The food was served in styrofoam containers with dull cutlery. Even with Covid, I think it should be served in a more attractive and appealing manner. It was also tasteless, with no salt. They had no activities due to Covid at the time, although they did have some type of holiday festivities. I found them to be extremely overpriced, and they require a contract, with no month-to-month option. And you can't get out of the contract even with extenuating circumstances. Within that contract is a one-time nonrefundable move-in fee. So buyer beware. They advertise that it is an assisited retirement home, but there is no nurse on staff or assistance provided beyond laundry, housekeeping, and meals.

The outside environment of Echo Ridge is beautiful, its private in a hidden wooded area and that was a big selling point for our family. However the sales manager told us so many wonderful thing about this place that were in fact not true, for example the sales manager lied about the age of the community. It is older so its run down, there are only two sitting areas which are not very nice, and at the moment there is no AC in the main room. Our loved noes apartment is a good size and decorated beautifully, however there is no counter space, it has a small refrigerator, and the sink is so small our loved one can barely wash just 1 dish in it. When our loved one was moving in the apartment had not been cleaned, we even gave them extra time to clean it and some of the cabinets were still dirty and stained. The meals were not consistent at all, some times there were great and other times not edible. Also even though Echo Ridge is for independent living there are a lot of residents there who are very feeble.

Family had to clean some areas. Appliances not plugged in after floor was replaced. Toilet not fastened to floor. 5 sliding closet doors not fastened to floor. Oven filthy. Dishwasher leaking. Mold forming & floor wet under sink. Ghost ants in kitchen. Month of June paid to hold cottage. Moved in July 1st. Issues still not resolved after 2mo. Discovered facility was being sold to another company. New management has promised to resolve these issues soon w/new appliances & kitchen cabinets, etc.

In reading comments from several years ago, i can attest nothing has changed except increase in rent! The food quality has actually gotten worse in the yrs that my mother has been there! Food is cheap and starchy with white flour and lots of pork options. White rice, dumplings, popovers, hot dogs, etc. There is very little to choose from if you are trying to avoid salt and sugar. The facility and staff are lively but unfortunately my dog eats better! And I'm serious !

Based off the feedback our client has given us they are not a fan of the food, they say its bland and pretty small portions. The activities have started back up, but the improvements they could make would be to have more availability with transportation The transportation should be offered in the afternoons and not only in the mornings.

I enjoy the activities that they have here. The community is too expensive for what you get. The meals are out of the 1950s, high in carbs and sodium. There is no special dietary accommodations. The administration staff is good, the new person in training and is trying. I would like to see the meals changed or a new chef to make improvements. The management is trying to work on this. I just received a notice that they want to increase my rent. We will be moving out.

The staff members are very friendly to the families but not as friendly towards the residents. There are two that are concerning to us, is one the food. The food is horrible, the quality and portions are minuscule. We are constantly taking our loved one food. They haven't had fresh fruit in months. Another thing the residents are uncomfortable with, is they have no aimed their focus more on the residents who more of higher level of nursing, which they pay extra on top of their rent to have a nurse practitioner who works there to help with their daily routine, which is a healthy extra charge. However, it has now opened the food for more ambulatory patients to move in. Our loved one and other residents stated it is starting to feel more like a nursing home, and not the adult independent community we originally thought. They also do not require the new residents to wear masks, because it is to hard to get them to wear them, but it is making our loved one uncomfortable.

Needs some management changes - more positive. Meals - mediocre.

Sich of being stolen from! Responsive take forever to get some if at all. Security is not as promised. If I had the money I would leave here!

The age of the residence and lack of upkeep here is disgraceful. The housekeeping is a sad, bad joke. The quality of the food is poor the and the taste is monotonous and just bad. The staff and activities are good as is the entertainment. I would not recommend this retirement home to anyone. Oh, I should add that the cost of rent stays within the limit but the cost of services goes up exponentially monthly every year. My advice, stay away.