Inspirit Senior Living

I would not recommend anyone to stay at this location Where is cleanliness? It could be a lot better than what it is Power is friendliness. Law of the people here are friendly. Some of the staff it's like together chip on their shoulder Quality of care. I've seen a heck of him a lot better Is far as the food. I'd rather buy my own which we do now and cook our own. Half the time, it's not what they say, it is or it comes out cold or it's not what it's supposed to be on the menu. I wouldn't pay you a dime to eat here Activities have gotten better than what they were. But it's still not the greatest In regard to value for your money. I'm paying [removed] for a 2 bedroom apartment which is supposed to go up next month by [removed]. But we're leaving and I've done. It's not anywhere near the value. For your money I could stay at a motel better than I could hear and pay less money. In regard to value for your money. I'm paying [removed] for a 2 bedroom apartment which is supposed to go up next month by 300. But we're leaving and I've done. It's not anywhere near the value. For your money I could stay at a motel better than I could hear and pay less money.

My mother was a resident at the facility for short-time beginning in August 2023. Staffing shortages were almost a constant issue. Family members of residents held multiple meetings with administration to discuss quality of food served, staff shortage, cleanliness of facility and cleanliness of resident's rooms. Employee turnover in the positions of Executive Director, Medication Aide and LPN were frequent. In October 2023 and November 2023, The Warren was served by the VA Department of Social Services with multiple violations regarding missed doses of controlled substances, altering medication administration records, failing to ensure direct care staff maintained current first aid certification and many other violations.

My loved one was previously a resident at The Rutherford Assisted Living and overall the experience for her at this facility was poor. There are major problems going on at this facility. I had a few major concerns, the first being the big turn over in staff and upper management. The second, relative to that, is the staff not answering call lights many times. Lastly, one of the night shift workers came into my loved one's room and stole her cellphone. This is not a facility that I would put my loved one in, I do not recommend it to others.

They were good at first but went downhill.Look someplace else. We picked this community for our loved one because of your recomendation.

The Terraces at Parke Place community is very clean, the residents and staff members alike are very friendly. the meals were good and the price was reasonable. However during the time our loved one was there, they did not take care of her needs or wants which resulted in her having a broken hip. The communication was also not the best.

Their on staff doctor was very unreliable and unreachable. He prescribed a medicine we could not afford and would not work with the drug company in order for us to join a financial aid program. He just left us high and dry. I do not recommend Rutherford Memory Care I can't speak towards the care giver staff. The experience with the doctor is what caused me to not even consider them.

Foxbridge was last on my list. Building & Grounds esthetically unappealing, needs updating inside and out, staff ratio appeared lower than stated, dust cobwebs in "model" room, no call back to me for follow-up.

The staffing was short. The billing and trying to keep all of that straight and communicate with the billing person was also very difficult. We took our loved one out of here after only about a month and a half. There was 2 months I was paying and he was not even there, I understand you have to pay for the room but they were charging me for the meds and nursing care. I really had to fight with them to try and get that back. When we were moving in we were not aware of this, but they had just been bought out by another company. Apparently it has really gone downhill. Overall it was not a good experience and I would not recommend The Rutherford to others looking based off of our experience.

Nice rooms. They never deep clean the rooms. Terrible with medication mgmt. Lots of turnover with staff. They attempt to do activities but only a couple of residents participate so it's not fun. Charge to eat a meal in your room.

They don't encourage the residents to get invovled in the activities. There is maybe one staff member that really helps, but other staff does not really seem to care, and tthier is lack of communication. They seemed to have changed things, once my loved one got into the place. My loved one complains, that the food is terrible and does not taste good.

Nice staff. I only saw one nurse for all the residents during the tour, and this was concerning to me.

I toured The Willow and I didn't really care for it. They didn't make a lasting impression. We chose another community because The Willow just wasn't a good fit for my mom.

Up until the middle of December, I would have given them an overall rating of 5/5. The staff was very kind and very giving. They were always upbeat. There were a lot of activities for the residents. I felt they were all well cared for. The place was clean and neat. However, in mid-December I received a call from their Executive Director. And I will never forget what he said to me. "Your sister needs to be out of here today. You either remove her today, or I'm going to transfer her to our sister facility in North Wales." I could have understood if instead he had said something like "This isn't working. She needs more care than we can provide. Could you find something else by the end of the month?" But that's not how he chose to handle it. The staff aside from him were wonderful, but in any company, the image starts at the top and trickles down. That was my experience with him, and I would not recommend Amity Place to anybody.

This community was very clinical. My loved one felt like he was in a hospital and we knew that this would not be the right place for our loved one.

They did a very poor job of showing us around for the tour. The activity board that they had was not updated, in fact it was about 3 months old. The residents were all just sitting around in their wheelchairs. The facility itself looked very dated and also had an odor to it. We knew this was not the right fit

It felt depressing and seemed dare to me. However, the staff were friendly.

The food is terrible. The community expects all residents to go to the dining room. If I could I would move somewhere else, as it isn't what I thought it would be.

There have been significant changes in the management governing this facility. A year ago I would have highly recommended this facility, but I can no longer do that. I regret my decision. The facility is only as good as its leadership and poor management affects the morale of staff and residents. This facility has become stressed under the new leadership from the way the phone is answered all the way through care plans. If you are reading this, you are getting ready to make a huge decision. The stress doesn't end with placement of your loved one. If your loved one becomes angry and distanced from you, you are depending on the people to keep you informed. I hope to be able to say good things about this facility again if management is improved.

The price is better than most places that we looked at. The food is not good and we have had issues with the management and we have to prove when we paid the bills because they will double bill us. When she moved in it took them 2 months for someone to come in and clean the room because they forgot that she was there so we have had issues with the cleaning staff as well.

We were a little bit misled before moving in. My loved one is physically impaired but really sharp mentally. We were assured there were people on his cognitive level there, but a lot of the residents are just asleep in their wheelchairs. And I believe that's been a big factor contributing to his decline. It's primarily female there, about 99%. If you're counting on the nursing staff to pay attention, they don't. You have to bring everything to their attention. For example, one day I got a phone call asking if I could bring my loved one another pair of shoes because his legs were so swollen they couldn't get his shoes on. It's like it didn't occur to them to talk about why his legs are so swollen instead of just buying bigger shoes. When I saw him, he was swollen up past his knees. It was pretty bad. He Liked the food in the beginning, but now it's the same stuff over and over again. He's not really thrilled with it. I think we're paying a lot without much assistance for daily living, so it's very expensive.