Inspirit Senior Living

I would give them all a 1....even a 0 on value for the money.....would never recommend it!! They are there for the money!

My loved one is in memory care. 3 rooms are infested with bedbugs. Don’t put your loved one in here. One nurse for 3 halls. Activities is a joke. Food is horrible. She was served plain spaghetti noodles, mushy spinach and cornbread for dinner. When I asked why they said they were out of money.

The only good thing about The Willows was the move-in. Notes in the bathroom, told people not to throw diapers in the basket, but left no instructions where to put diapers. The sales staff was exceptionally friendly and accommodating. The administrator never met the resident, even after being encouraged to do so by me who was the residence advocate. the quality of care was abominable. The head of nursing made multiple promises and did not keep them. The meds were screwed up continually. They committed to helping with showers and never kept the scheduled time. The activities existed on a board, but basically never really happened. The person that was responsible for doing the activities was also the driver that was taking people to doctors and appointments and the weekly runs to Walmart and restaurants. Movies were listed and never shown. Crafts were listed and no one was ever in the room. With regard to friendliness, the residence were basically very unhappy. Many of them just sat in the public spaces, falling asleep. A small number would speak to you when you walk by, but mostly they behaved in a catatonic way we should've been aware that something was wrong when we saw that. The food was acceptable, but certainly could've been better. The dining room had one excellent waitress who really seemed to care about the resident needed some services and during the initial visit, they were determined. When asked what we were going to be paying for them it was totally unclear. They said they were going to provide three services that would help the resident be eligible for her long-term care. And they did provide on occasion some of those services. The plan of care was written, which included them, but when the billing came, it didn't charge for them. The managing nurse seem to think that the resident did not need long-term care and so she just didn't provide it. But when the long-term care nurse came to assess the resident, she met all the markers for long-term care. I contacted the administrator to please Rebill for services rendered, she pushed me off to the accounting department who made excuses that he was new and he didn't know anything about it. I asked to have a meeting with the administrator and she scheduled the meeting, but never showed up. That was the second time that it happened to me when I had a meeting scheduled with her. The Willows would not be a place that I would send even my hated mother-in-law if I had such a thing. They were incompetent beyond belief With all sorts of promises and no delivery. I even contacted their national headquarters who acted as if they cared, but really put it back in the administrators lap. They just didn't give a damn. in the meantime the patient had to pay out of her own pocket for what could have been paid by her long-term care policy who were extremely cooperative and would've done anything to help Make that happen.

My mother's care plan went from $[removed] to [price removed] after questioning why the two hour nightly check were being dong. [name removed] at the adiministartion of the Gardens of Liberty Village refused to provide doucments via email and would only provide some paperword in an in person meeting from an assessment that was supposedly performed by an employee that started in at the Gardens in [date removed] and was gone by out meeting in [date removed] around the same time that the hourly checks were being questioned. When asked for detailed documentation, the administrator, [name removed], refused documentation and only offered a verbal meeting during her hours Monday through Friday 8 Am - 5 PM ET.

Just the way the facility is designed is odd. Individual buildings for each group of people, with no centralized dining room that I saw. Food brought in from another building. My dad said there was limited staff in his area (Magnolia). I was not impressed AT ALL with the facility. The facility itself is located in a weird place, kind of remote even though it's in Memphis. What I was being charged for and what his room looked like was unacceptable. The caretakers and nurses were nice and friendly and I do believe helpful for the most part, and since I live out of state and not near Memphis, I received a lot of help from the marketing director with getting my dad over there from a skilled nursing facility. She was invaluable. But upper administration, not at all. Specifically the executive director and the business manager. Horrible communication and resolution of billing and other issues.

The new management of this building is simply terrible. They made the former secretary into a General Manager and she has no business running this building. She is never to be found and when.you can speak with her, she is nasty and dismissive. The only saving grace is [name removed] who is always kind and helpful. The food was showing improvement and now that has gone down the drain. It's all frozen food and we get it served either burnt to a crisp or raw. They can't even make eggs in the morning correctly. They are also very slow to get any issues resolved. My sink drain has been broken for 2 weeks and nobody has addressed this situation yet. Very unhappy. The overall morale of residents is declining because of everyone's dissatisfaction.

The staff are inexperienced, lack common sense and put residents in harms way with both of these failings.

I went to tour this place last week and the lady who gave me the tour was clueless. She didn't have answers to any of my questions. The building also had a strong urine smell. The care staff seemed to be more concerned with what was on their cells phones than the people that lived there. I toured 2 other places and they were much better overall.

My mother in law has been here for 2.5 years and it was wonderful until a few months ago. The new management has let the place go and the residents are paying for it. My mother in law's sheets were bloody from a wound that came from a fall. A fall can happen anywhere, but the same sheets were still on the bed five days later. I brought this to the attention of the wellness director who said it would be taken care of right away. I went back the next day and the same sheets were still on the bed. After visiting for a couple of weeks at different times of the day, I realized that there were no activities at all. I was then told that there wasn't an activities director. Those poor people are just left alone. Needless to say, we put in our notice and are moving her next week. It's a shame how this place is being run. I wish I could attach pictures to this review.

The new General Manager is not qualified and is never around. Just when they were making strides with an Activities Director, who was fantastic, they end up getting rid of her for a mistake. Understaffing, putting pressure on the staff probably contributed to it, but who knows.

We moved Mom out of the Willows. It was terrible. It went downhill very quickly. Even the staff has left. Food was terrible care was terrible. Staff was on their phone all the time in the corner. It was a lot of nepotism. Their friends were bringing friends and it was kind of a big party atmosphere for the staff, mom ended up in the hospital with sepsis. They didn't take good care of her.

At this time, I cannot recommend this facility any longer. High staff turnover, communication is not good. Residents complain about food. Expressed concerns are explained away with excuses or ignored. No improvement in sight. Not worth the price.

My dad hasn't lived there for over a year because they were basically taking his money and getting nothing back in return. The food choices we so bad he cooked himself meals. They had poor service, bad food and it was not worth the cost.

Always short staffed. She fell twice that I knew of and lay on the floor for hours before she was found. Never engaged her in any activity. Never tried to get her to eat, it was awful and so under educated.

Rain Forest is horrible I do not recommend at all. Dirty, can't keep staff, lack of care for residents, lack of activities, bad food.

The Palmerton was horrible. They were understaffed and I took my mom out of there after three weeks and 4 days. The last fall she had they didn't even tell me about it. Her whole left side from hip to toes was purple. Her foot was swollen like an elephants trunk. When I asked what happened and why no one saw her bruising/swelling, the whole staff all the way up to the director and head nurse said they didn't know. HORRIBLE. I would tell others - Absolutely do not send their loved one there. The memory care is awful. They don't do anything with them as far as activities. They say they do but I visited often. All they did was have a so-called activities person bring down coloring sheets and markers. VERY SAD. They are a do not assist feeding facility.

The facilities promises were many, but we found that they didn’t follow through. [name removed] could never depend on them to show up for help with her shower. Take her trash out or do her laundry. When they did do her laundry, even brought her laundry back folded, but still wet, The activities listed on the board were many, but very few actually happened and very few residents participated . Once [name removed] moved into the facility, the promises of helping her with socialization were basically not kept. The residents Were often seen just sitting outside or inside with nothing to do and often just dozing off. It seems to be a place to just wait for dying. [name removed] was very unhappy there.

If you are looking for a place for mom, KEEP LOOKING! The management company for this property continues to make one bad decision after another. They recently laid off a GM who cared about the community and knew each and every resident. Since then more of the staff is leaving and most of us are searching for a new home. The place is not only not clean but smells of mold and they just recently failed their quality inspection. There are not enough servers for the meals, housekeepers to clean the rooms nor a shuttle driver as advertised. If you feel my review is harsh, just come sit down and have lunch with the residents and hear how unhappy we are these days.

The facility did Not give medication to my mother in law and father in law for a full week they were in Respite care at The Willows. They both were not showered during the week. My mother in law came home with visible soiled pants. When I was promised of better care, I placed my mother in law in Respite Care out of desperation. My mother in law fell and no one gave me the same story. They told me she had hit her head but after a trip to the emergency room, it was a broken hip.

I am very unhappy with your facility. I came and did a tour with the Community Relations Director Monday, [date removed]. I told the Community Relations Director on Tuesday, I would get back with her and let her know what my Sister's and my plans were.  I received a call from the Customer Relations Director everyday. Wednesday I sent her to voicemail, Thursday I sent her to voicemail and Friday I Sent her to voicemail and then she did the ultimate act of betrayal for a company to allow someone to do.  She broke the hippa regulations.   After, I didn't answer her on Friday she took it upon herself to go to the facility that my father is in and speak to his social worker and take it upon herself to tell the social worker that she had been in contact with his family about moving him. So, to offically let you know NO, none of my family will be coming to stay at your facility because someone has a BIG MOUTH.  So. You can thank the Community Relations Director.