Integro Asset Management

My father entered Brighton in April 2019 on a respite basis. We were told about their $2,000 referral credit special as an enticement to move in. Once he was in and we got our first bill, we asked about the credit. We were told it was only available to permanent residents (info conveniently withheld when we moved him in). My father ended up staying through September 2019. In July we were told that my father automatically became a permanent resident 30 days after move in. There is a $1500 move-in fee for permanent residents and they decided to charge us. We asked for the $2,000 credit but were told that we would only be getting the July referral promo credit which was sadly reduced to $1,000. We explained that the May credit was $2,000 and we requested it back then several times but were denied it. They refused to give us the other $1,000. Upon telling them we were leaving and serving out our 30 day notice, they failed to shower my father for almost two full weeks. My father begged for a shower and finally asked for my intervention. I called and demanded a shower that day but it still took three more days before he got one. Meanwhile a rash he had worsened. He was humiliated having to go down to the dining room and sit at tables with others while he smelled badly (he has issues with both urinary and mild fecal incontinence sometimes), and looking unkempt. He skipped several meals because he was embarrassed. When I called the director, [Name removed], about this and asked that we be credited on the final bill for showering services and some meals, and I recorded the call, he apologized and said that he would find a way to reduce the final bill. He also said he'd look into the referral bait-and-switch. He told me he'd call me in a few days. Thereafter he failed to return my phone calls and emails. I've been getting bills with late fees attached as I await a promised adjustment that is never going to come. Even when I told him I was reporting him to various agencies etc. he didn't care. Run from this place! There are so many other facilities to choose from. We had a terrible experience here with more than just the director. The care coordinator, [name removed], is awful. In six months there we never had a single meeting about my dad's care. She canceled the only one we did have and never rescheduled. She knew about my dad not having a shower and still took days to get him one. I could go on and on. Just take your loved one somewhere else.

Poor care of our loved one. No experience in taking care of memory care patients. We moved our family member to a new place because of the way things were handled many times. So many excuses and reasons for problems. The day the police were called on our family member was unforgivable. We removed him immediately and found new care for him. He is doing wonderful in a new home. The staff are so loving and know how to help memory care patients. Brighton gardens is a very sad place for your loved one

Terrible response time. Not a caring community. Only interested in profit margins. Unresponsive in emergencies

Very rude people work here. I do not recommend this place.

High turnover in Staff, poor Service,