Legend Senior Living

Do your research. Contact Bucks County Department of Aging and inquire about complaints filed. Inquire about staffing. Inquire about attrition rate. Be diligent before placing family member here. Looks can be deceiving.

If your person still has all of their mental and physical capacities, it might be okay. But if either is compromised at all, do not go there. They do not have enough staff. We just had a terrible experience there. My loved one arrived there with his hospital gown on and left there several days later with the same dirty hospital gown on.

The CEO is a dictator force the employees to get the vaccine violation of crew rights, doesn’t follow residents diets, roaches everywhere [name removed] is anti ethic, unprofessional ,no respect or compassion

My loved one lived there for a month and got assaulted there. Another resident got in a fight with him, bit his hand had, and I had to take him to the Emergency Room. Which was not too pleasant. My loved one was in memory care, but it was evident right from the beginning that he was more comfortable when I was there and would take him up to assisted living. I asked the director to evaluate him again, and she refused to move him. I expressed my disagreement with her, and she was pretty bold with me about it. So I went to her boss, and he didn’t want to hear anything I had to say. My loved one had already been assaulted there, so I pulled him out of there.

Our loved one was in the memory care unit for less then two months before we pulled them out. During our loved ones stay there were no activities to help stimulate our loved one physically and mentally. The head nurse was of no assistance with anything or anyone. The head nurse did not engage with any of the residents and never returned our calls. It was not a good experience

The activities looked phenomenal which is why we liked this facility, however they were incompetent and could not care for the residents they oversaw. They could never give you all the information correctly, or let the families know when they were not able to medically care for your loved ones anymore.

Six days after family entering vivid lockdown happened. We were not allowed to see our family member at all for months. Only staff was allowed to enter. While only staff could enter the facility we lost 3 electric razors, 4cell phones, 2 watches and doZens of arrivals of clothing. After 7 months family member went to the hospital I on release we were informed he could not return giving us 24 hours to find a née facility.. To date we have not received the deposit back nor a refund for the month he was in the hospital. They sre unwilling to have a meeting or talk about all that happened! Now at a new facility 2 miles away we have been able to visit daily nothing has been stolen the staff is plesant and willing to help with any needs, Legends was a nightmare!!!

The sales people are very kind, they are good at their job, however the assistant to the nurse was very rude. When we visited we were very hands on, very helpful and we were straight forward with the staff about our loved ones health. They promised they would not kick anybody out despite their health or behavioral issues. They reassured us everything was going to be okay but that was not the case. Our loved one had several outburst which caused some behavioral issues, she quick eating, drinking and not taking her meds. She became very paranoid. They did not have the activities they promised because of the short staff and the holidays. The night staff would hang out playing on their phones while the residents were wondering the halls. Our loved ones items were disappearing, they just did not handle the situation properly or follow through with the things they had promised.

They said my mom was out of control, disruptive due to dementia they wanted to put her in the Alzheimer’s unit and they drugged her. She is in Atria Westminster now they love her to death and no she’s not on any drugs

DO NOT SEND YOUR LOVED ONES HERE! There are too many instances to list on how bad our experience was with Legend. They have the rudest staff I have ever encountered ([names removed] even the corporate offices...the list goes on) They straight up lied us on multiple occasions and then tried to cover it up. Upon moving out, my loved one's room was disgusting. Moldy food containers were found around the room and it looked like nothing had been wiped down or cleaned in months. (We have pictures) Please do yourself a favor and steer clear of Legend of Broomfield. We could not get out of there fast enough. DO NOT SEND YOUR LOVED ONES HERE

I would not even go to this facility, they don't have registered nurses on duty and their memory care staff would make fun of the residence. I would not recommend this facility to others.

Legend most likely is a good fit for some families. I would encourage families to spend time there before to placing their family member there, ask a lot of questions, and and visits often. The head of nursing does assessments. Make sure those assessment are properly done for the proper placement of family member. Upon assessment, they said they could meet my loves ones needs but could not and did not.

My mom was there for 2 weeks. Sales lady lied about overall price. After she was done kissing kitchen staff person in her office. Very displeased. Got my mother out!

We were so disappointed in this place. I would advise no one to place their family member here. While it is cosmetically beautiful the care staff is not acceptable. There needs to be a "0" rating, 1 Is the lowest I could give. We were only there 4 months, within that 4 months we identified multiple issues with the care staff. My mom was being charged (dearly) for services that were not being rendered and when ask we were lied to about them being done. We had to go through the District Manager to arrange a meeting with the Director/Nurse Director to discuss said findings, where it was admitted. However, took much of our time researching and watching and documenting. It appears they bank on the residents having memory issues to get by with inadequate care. How incredibly sad for the residents. Our Home Health Agency had 17 documented times they talked with Nursing about my Mom being in the same clothes and unbathed. Myself and other family members witnessed first hand verbal abuse by staff to other residents. We had medication issues, such as medications not being administered or sporadically administered...which we can now prove by getting her medications when we moved and doing a tally with the pharmacy. which now explains one reason Mom's anxiety got so bad she was pulling her own hair out (something she has never done). She talked often and repeatedly about having no voice there and you were not allowed to say anything. this she even stated to two physicians. There is no excuse for elder abuse verbal, physical or emotional. We paid for services for 4 months that were not consistently performed. No refund was offered, an adjustment was made after a formal complaint and meeting took place but no restitution for the months we overpaid for them. We gave notice and moved immediately. If you have someone that lives here, please, be vigilant and attentive , be present and listen to your family member. I will say on a positive note the activity staff went above and beyond and were always upbeat, respectful and kind. The care staff has issues, the majority (not all) of aides and med techs you will always see in the halls on their phones or congregated in the outer office in the nursing area. No matter where you have to place your loved one be present , be their advocate. We were so disappointed, but most importantly feel that our Mother was the victim of elder abuse in a verbal way that resulted her being fearful there. When she did say something it was always followed by, don't say anything , you aren't the one that lives here. We are heartbroken with our experience as we feel our Mother paid the ultimate price as we made the decision for her to be put here. I reported everything in this review to the Administration and to the District Manager and I pray that the issues will be addressed for those that remain and any future residents.

I wouldn't put my worst enemy at this place. There are so many violations. Too many to describe and I have already put so much time and effort trying to be an advocate for our mom. It makes you want to cry.

This center overpromised us on near everything and once your loved one is in, they forget their promises. Help is in constant turnover. Nurses double as wait staff in the dining room and maintainence man doubles as the center director. You will not rest worry free for your loved one will need to be checked on constantly! The nurses are great and the maintainence men are great, but there is no leadership. It is a very sad place with little to no entertainment and the residents are sleeping in chairs and unengaged most of the time. A very sad place, and it in my opinion, it is death's waiting room. Its a lot of money to pay for no work out room, pool, or dances such as they have at both the Atrium and The Village.....be very careful about putting your loved one here.

This place is horrible. The level of care here is terrible. I wouldn’t recommend this place to anyone. When you are placing a family member here, you are trusting that they will be taken care of. You already have a enough stress as it is. Legend does not care about you. They only care about how much money you can contribute. Many of the rooms have roaches. It’s disheartening how terrible the care is here. If you move in, they will give you a pedenat. The general standard is they are suppose to respond in 10 minutes. They NEVER do. I’ve never seen them respond in less than 40 minutes. I’ve witnessed multiple residents be abused and cussed at there. There is a reason they don’t want to have cameras. The nursing staff if horrible to the residents. Don’t even bother trying to contact the RD. She doesn’t give two flying craps. She only cares that she has a job and makes money off of you. I forgot to mention that the food is TERRIBLE. It is never served hot EVER

If you need any type of assistance, this is not the right facility. My mom had numerous medication errors and although there were many meetings with the director, nursing director, and regional managers these issues were never resolved (months later). Many questions or concerns were never answered. The communication system used by the employees and residents (when they push their button) is unreliable as it works on wi-fi and signals are not always received in certain parts of the building. Some of the associates go above and beyond, but there are those that do as little as possible, it also is evident that there is a lot of animosity among employees (two employees almost actually fought in my moms room). They are usually short staffed (can't imagine why) which puts a heavy load on the employees and also impacts the care residents receive. The food is terrible for the most part, the snack center is sparse and the sandwiches or snacks in the refrigerator upstairs are sparse to non-existent. The activities director and her assistant are awesome. It seems they are on a very limited budget, but still manage to provide engaging activities. The reason I rated cleanliness low is not that the building or rooms are not clean, but things like food trays are sometimes left in the room all day even though multiple associates will pass through contributing to the ant problem.

Would not recommend this facility.

There have been three or four directors in three years and each one has succeeded in cutting staff, services and care, From time to time there have been some very good care givers, but they seldom last more than 90 days. Most of the staff in memory care is now provided by a temp agency so there is very little training or accountability. This week was the third time that the staff has failed to reorder my mothers medications. The worst of the problem is that my sister or I were there every day and inquired daily why she was no longer able to follow commands. It was not until the fourth day without two major medications that we were told that they had failed to order them and she had been out for four days. Why didn't anyone tell us when we were there instead of ignoring the problem. This is only a sampling of the issues that are present at this facility.