Leisure Care, LLC/One Eighty

WE are quite pleased with our villa. It was difficult to move from 2400 sq. ft. into 1500 sq. ft. but we managed. All the people we have met are very lovely which helped our move in many ways.our neighbors couldn't be nicer. I believe our only disappointment would be in the dining area. So many times they run out of things by 5:30m pm. Now who runs out of mashed potatoes or butter in the evening or grapefruit for breakfast? That's really bad planning.Whomever is responsible needs to be spoken to. For the cost of living here simple things in the dining room should be available until at least 6-6:30 pm if you are going to provide meals until 7pm. Another thing, your Christmas trim-a-tree program was a complete boor. No one got up to start some singing or provide gaity of any kind. Therefor the elderly people just sat and watched the ones decoraating the upper part of the tree. Why didn't they try to motivate everyone so there was laughter and gaity in the room? It was so sad I just left!

Their place is pretty clean, and everyone's pretty friendly. The other place that my cousin looked at she said that that place wasn't as clean as Fairwinds. Fairwinds apartments also seemed to be larger than the other community that we considered. They have a company called Aging Well that comes in to check on the residents - I use them to provide 24/7 care for my grandmother. The girls who come to check on my grandmother are great. There's also a nurse that comes in 2 times a week. I tried to tell the Aging Well staff certain things, like if you ask my grandmother if she's hungry, she'll say "No" but if you put a plate in front of her at mealtimes, she will eat, but they wouldn't follow my instructions. The most disappointing thing was that the Fairwinds said that they would try to get my grandmother acclimated and engaged with the community, but as soon as she moved in, it was more like, "Okay, here you are, see you".

We had a good overall experience with volante. The staff were wonderful from the very beginning—helpful, patient, and caring throughout my father-in-law’s stay. The facility is clean and comfortable, though it’s a bit older and the rooms are on the smaller side with just a mini fridge. The main downside for him was the food. He often mentioned that the portions were small and the menu didn’t have much variety. Still, he always spoke highly of the staff and the care they provided. I’d say it’s a good option if attentive staff and a supportive environment are your top priorities, but there’s room for improvement with the dining service.

It’s new, lots of great activities. Restaurant experience is lovely . Intake was a bit of pressure . If the person(s) seeking new form of living and family is involved to advocate, plus compare to other providers , should be fine. It’s stressful time to make the change and we all handle that in our own way.

Hopefully with the new owners, maintenance issues will get addressed. Been 4 months of asking for repairs, and still waiting. Friendly staff. Wished the dining staff had better hours to accommodate all needs.

Good - It is a Beautiful place nice people. Bad - They raised their prices per month anywhere from [fee removed] to [fee removed] dollars. Crazy. It's a nice place but not that nice.

The place overall is nice. Having said that, you're always going to find 1 or 2 people that are part of the staff that could use additional training. I guess the training would entail something like how to be more professional at work. There are activities that are offered but what would be nice is to have someone to encourage the residents to participate more and leave their rooms. The food is good and the place is clean.

The admin [name removed] was a HUGE disappointment. I would not recommend the place besides a few nurses and [name removed]. [name removed] is a very nice person and the nurses seem pretty good but the turnover has been a lot and the admin was not at all what someone would expect.

It is a beautiful building. I think the initiation fee wasn't explained well which was unsettling. My in-laws have been able to socialize and heal from my mother-in-law's illness despite getting nearly no care from the medical staff. The first two weeks I did basically all her care and had to push for the minimal care that she even required. The follow-through with the care staff wasn't great. They have however enjoyed all the social interaction and activities. The food has been mostly good. I would definitely say it would be a good place for more independent living. As a family member you need to be diligent to make sure the care promised is being delivered. Unfortunate that the care wasn't 5 stars as I am a RN which was very disappointing. Otherwise, we would highly recommend over a typical nursing home environment.

Pros: overall the staff there have been good. Cons: It is not a nice enough area for my dad to walk around

The care staff is great overall, better than where she was before. More responsive overall, although occasionally she has to call down to remind them of something she needs. The prices seem to go up frequently. It's a very expensive place.

Even though a new corporation has taken over, there are remaining loyal employees. That says a lot! Personally, I am so proud and appreciative of all the teams. Thank you for your support & service teams!

We picked this community because of the location, recommendation from you all and we loved the administration.

The building was very nice. Those that work directly with residents were great. The administration was not good at all. Both the director and head of nursing seemed to be new in their positions and very disorganized. Out of [date removed], my brother's medications were only correctly ordered and administered 2 weeks. We couldn't wait to leave the place.

It's not a bad place but there are likely places with better value. We picked this community because my loved one had a criminal background from a long time ago and couldn't pass background checks.

I have had other residents mail in my mailbox.Three different peoples mail was in my mailbox. It’s hard to get the front desk or office. Most times I just hang up.. I worry a lot because I’m waiting for some very important mail, because other residents mail was put in my mailbox,I’m afraid that the important mail I’m looking for may have been put in someone’s mail box by mistake.Otherwise I feel safe here and the staff treats me with respect.

I think they really need to improve on the food quality and the consistency. The apartment sizes here are very adequate for what I need. I would recommend Fairwinds - Woodward Park to others looking for retirement living. We have been overall happy with our choice to move here.

The place is nice and clean, but they dis not clean my mothers apartment well and never cleaned the toilet or bathroom. They did not do her laundry either. Very disappointed as I had to do this all myself even though it was suppose to be included. There were a couple nice people at the front desk and in the dining hall, but overwhelmingly the staff was unfriendly and often put off when you would ask them questions. [name removed] the health and wellness director was nice and really responsive so that was great. My mother was suppose to have escorts to meals and help with getting to activities this was often not done and she lost a tone of weight because she was not getting escorts or being helped. The food was ok. My mother did not go to many activities as she needed help getting to them and it was not provided. The events we did go to were fun and the food was decent. Many cost extra though. They did have more activities then the place she is at now, however that's the only thing I can say was better there. If you have a self driven active senior then I think the events are good at Russellville, but not if you need assistance or reminders for activities because you won't get them. The place is one of the most expensive I my area and the assisted living is nice, but the memory care is sad and small and tucked in the back. The neighborhood is pretty shady and there are many houseless and drug addicted camps around. They had been cleared out when we first looked, but got increasingly worse as my mother was there. Check out the memory care before you decide to stay, because you won't want to go. My advice is check out the memory care at each facility you visit because we found only a few nice ones and it was much harder to move my mom to another community. We chose to leave when my mother had to go memory care because it is no wear near as nice as the rest of the place and expensive. We had been sold on the place because of the big rooms in assisted living and the promise of good care, but it turned into more of a nightmare. So glad my mom is at a new place

When I went to interview top rated Baybrook, I was Impressed. Unfortunately all the information I was fed was directly related to the AL side, not memory care though they knew what I was interested in. There is no doctor on site, it is not a health care facility at all and only a few of the nurses (1 particular team) have much empathy… I’m not sure the director of MC is a good fit either. The area is very small and overcrowded which leads to many disagreements between people who are already overly stressed. Menu does not appear designed for elderly with issues (too dry, no sauces or condiments or gravy) and MC doesn’t get a choice like AL. Also, I watched a kitchen staffer eating directly out of serving pans on the line while plating dinner (unsanitary)! No help shaving, showering or dressing though I thought that was why he was there.

[removed] became Inspired Senior Living, then changed hands again and is now Volante. Since the most recent administrative staff turnover in the spring of 2024, the facility has become 100% "corporate". There've been some surface improvements for appearance, some new policies enacted, and everything is now obviously profit-driven. Some families will appreciate this, but mine really misses the home-like, happy-close-knit-team, common-sense dynamic we signed up for with [name removed]. Also, dealing with the Volante business office is a nightmare. Fortunately, some of mom's favorite caregivers from the [removed]l days are still there, but Volante no longer has an onsite nursing/care supervisor. Mom's standing order for a UA (when when she clearly has a UTI) is no longer followed through with. I'm fortunate enough to live locally and can keep tabs on missed showers/meals and other things required for mom to be healthy.