Oakmont Management Group

It just didn't feel right. I never talked to anyone there. I just walked in and saw people sitting there. They didn't seem to be attended to and it didn't smell very good. It just did not feel good to me. It could have been an off day but when I walked in I just thought I can't put my mother here!

They routinely lose laundry. Food is basic at best. Hot dogs, instant mashed potatoes, Mac and cheese. They obviously don't have a dietitian to address any eating or health needs. They haven't had an activities director for a while, so 90% of the time nothing is happening. Most everyone is in their room sleeping. This is Not a lively environment. They are short staffed. Pagers go off indication someone is requesting help and she could be off someplace else, with the pager buzzing in their work station unattended. The room are small, typically setup like a bedroom than a living space for family or friends to visit. If you want mom to be bored, this is the place.

My mother (86) has been a resident here for less than 2 months. The initial tour was wonderful. [name removed] was incredibly patient and very helpful. She explained the process and showed us several options for apartments. Facility is clean and contemporary. As a non-resident, I have tried to eat in the dining room several times; the food is disgusting. Unbelievably, the people who live there seem to like it. The dining room service is so slow and the people who work there are covered in tattoos and piercings--servers and Med Techs alike. There is not an orientation when you move your family member in...so tons of things are unclear. The response time when the "pull cord" is pulled is unreliable. I am told "all of these places are like this" and that Ivy in SB is "the best of them". Manage your expectations. I wish I had. THE ONLY GOOD THING ABOUT OUR EXPERIENCE HAS BEEN ONE OF THE MED TECHS, [name removed]. SHE'S AMAZING AND DESERVES A RAISE.

Do not move to the Ivy under any circumstances!!! It has declined so much over the past nine years my parents lived there. All its services are poor and is just a money-grabbing, depressing place to live. Now it’s been taken over by a corporate giant that squeezes every drop of money out of its residents. The food and services have become so poor, and with staff turnover, no one takes any responsibility for all of the problems. If you end up needing a caregiver, they double-dip— you have to use their caregivers along with your own. It was costing upwards of $[fee removed] to take care of my mother due to the extra charges. We’ve had to pay for cleaning and laundry that never got done. My mom was bedridden for a while, and they were supposed to come in to check on her regularly, but they did not. Food would be delivered and left in the kitchen where she couldn’t reach it for hours while she waited for someone to come in and give her her meals. The staff is turning over constantly, so no one r

dad's room was near a storage closet for used diapers. the intake staff was wonderful, but I had particular difficulty with one of the aids and had to file a complaint twice. they have great advertising and if they actually cared for their residence the way they advertise it would be great. There is a big disconnect between what they say and actually do. . There administrative staff talks out of both sides of their mouth. It is all about the profit and they don't seem to be aware of what is actually going on. I signed my dad up for activities and they never materialized. it is all about the profit. They don't live up to their claims and they are very expensive. I found much better care for my dad at Care home for much less. When I moved my dad from Ivy Park, he had been on hospice, not end-of-life hospice. So there was a hospice package left for him. Strangely enough, the morphine was missing from the package when he was transferred my dad was never given morphine for anything they had no explanation for it. It's a beautiful facility, but there are too many issues with the administration of care. It is unfortunate

If a family member is looking for independent living for their loved one than I give it a 5. If the family member has any type of dementia or cognitive impairments, and they want to put them in Independent living and they tell you they have someone who watches them, take to meals, etc. I would tell them to find another place that is an assisted living. If I had to rate it, I would give it a 2. And make sure that the facility will take their insurance, If they don't and something happens to their loved one the doctor on staff will not treat them.

This is just an introductory review as my mother in law has only been a resident at the memory care facility at Ivy Park in Huntington Beach for 6 weeks only- however we are extremely concerned that our family has made a bad decision- There seems to be absolutely Zero accountability as the staff is all too willing to "pass the buck"- IE- no off campus activities because driver is sick- What???? How about a Sub?? Same goes for activities- no leader available so no activities- What???? No one is willing to honor or relay to family members exact shower/bathing dates- Thus far it seems frankly horrible and we only hope with another meeting with head staff and if need be Oakmont Senior Management that we will not regret our decision- i will update this post to let you know progress or lack of satisfaction with this facility- Responsible and trustworthy elderly care is vital for our loved ones!!!

The staff to resident ratio is too low. It is a beautiful facility, but gets expensive very quickly if your loved one needs additional help. This facility is suited best for loved ones who are still independent and mobile. If they are wheelchair dependent, the care is less desirable. Also, CNA turnover is high, which makes it difficult for those in memory care.

All seemed good going in, then my loved one passed away on his expected move in date. The Ivy tried to discount the refund to me by more than 80%. It took months and several visits to finally receive my money. I entered into correspondence with their parent company to finally get resolution.

1) improperly trained staff 2) high staff turn over rate 3) minimal activities provided for residents 4)staff to patient ratio low 5) justification for low staff is to raise rates. Typical over promise and under deliver. I wish these places were regulated then maybe there would be change.

A family member moved into Ivy Park and we were made a lot of promises like there would be low sodium meals. There would be vegetarian meals that you could eat anytime of day and the experience is different. There are hardly any vegetarian meals. There are probably not any low sodium meals at all. The person cooking didn’t seem to even understand what that meant. And a lot of the staff isn’t as friendly as they could be. they try to rush you out of the dining room when you’re not finished eating, if it’s not in the time that they think it’s appropriate though we were told you could eat anytime of day. the housekeeping has been minimal And indifferent and the housekeepers not very friendly. staff hasn’t really been available when you have a concern you want to talk to them about so I would say that it’s kind of questionable at this point. I’m assuming things will improve as my family member get used to the routine And there are good things.

We find it very disconcerting that 6 key members of the Administrative staff have left in one year's time. They have huge problems with handling any maintenance issues (a small dept. that has lost two key employees). The follow up from Administrative staff is horrible. If moving wasn't such a huge ordeal for my elderly Mother, we would be relocating.

1. food was awful and made her sick 2. The cookies they give you when you do tours are only for those who do tours. The residents do not get any. 3. The kitchen runs out of food items all the time. Fruit, tea, main dishes. 4. Work orders do not get completed after you move in. 5. Staff are very helpful before you move in. After you move in the work orders, don't get done. My mother in law needed some shelves, and they never got put in even after following up several times 6. Light bulbs never got changed after reporting they were out.

The community went through a management change on [date removed]. Since then there is no permanent management. Also many staff have left and have not been replaced yet. Since the changeover, communication and housekeeping was nonexistent. If families are looking at Ivy Park at Milpitas, I would recommend waiting a year until Ivy Park has implemented their new policies and procedures and to be fully staffed. This way the perspective family will not have to worry about what changes will be happening for their family member.

We have been somewhat disappointed with the new owners of Ivy Park. It’s not the staff but the management that we have found unreliable. Also there hasn’t been a driver for over a month so no weekly activities or transportation which we are paying for. The quality of the meals is also not the same as it once was. Thinking of moving our loved one to a different facility. We gave Westmont a glowing 5 star review, can’t do that for the new Ivy Park.

The director changed three times this year. When needed information I had a hard time contacting someone. They don't always return calls. There has been a staffing issue most times when we visit. For what is being charged each month, staffing should be better in memory care.

I would not recommend. We picked them because of the location to our family.

Friendly sales staff. Inaccurate contracts that they tell you to disregard stating that certain furniture is included but they say that's not true for that location. Very clean Staff is friendly and Quality of care is fine. If you have a low needs patient. It seems like they're cherry picking the easiest clients that take the least work. Good business model. Just something to be aware of. Value for cost was terrible TBH. Even though he was there for one week before, they complained that he needed to go back to the hospital for further help as he was too much for them to handle even though they evaluated him. We got no credit for those 3 weeks. And only got a prorated portion of the enrollment or commission I.e community fee back after notifying them that it's state law that requires them to return it. Initially they were going to give nothing back which is a clear violation of state law and my suspicion is they have done this to many others. Given the financial deception, I can't in good conscience give them anything more than a 2. If they had been honest and following state laws and with more accurate contracts than I would give them a 4. The lack of a point from a 5 is due to their choosing the easiest possible clients and not being forthcoming of their unwillingness to work with and help a new resident assimilate. Any resident that may be considered difficult should probably stay away. Read the contracts closely and know your rights when it comes to state law and refunds.

My mother in law is no longer at The Lodge. It did not work out for her. There was inadequate staffing for her needs. It is fine for people who are independent though.

What we think The Terraces can improve on is having their caregivers actually caring for residents, most are on their phones. We asked for water never got it even with a few attempts.