Oakmont Management Group

Overall experience 5 at first, 1 at the end. Mostly because of disgruntled family member who made things awkward. At first then I got shut off. Again because e left and family member stepped in and caused disconnect. Care services Great at first. When I was in town. But family members discouraged her walker use, saying it made her weak. She fell and broke her hip. Then she was moved out of her apartment with no communication. Again family member big part. Staff Great until they stopped talking to me. Meals seemed good. She never did anything. They seemed decent. They worked with us and have discounts. Still pricey

Never send anyone there ever!! The care givers and nurse are amazing but the director and management is a terrible nightmare. We just moved her out of there. They take advantage of old people's money, god forbid they get a little sick or need an extra med. my mom fell there 3x and broke 4 bones. By the time we left we were paying $[removed] a month. From $[removed] for care and rent to [removed]k in 1 year. Totally unreasonable. I might recommend if they have an unlimited budget but otherwise, heck NO! That only scratches the surface of all the issues we had w them. When my mom left she had matted hair and we had to cut her hair short. That's a pretty simple thing, brushing someone's hair.

Terrible experience. My husband's room was very dirty. Came in to visit and someone had shivered his wet sheets in the closet with his clean clothes. Male Night shift very combative with him. He fell out of his wheelchair when they were supposed to be watching him and he heard his arm so I had to take him to urgent care. This was in [date removed] and to this day his arm is still hurting him. I will never recommend the place they are understaffed . I could go on and on about everything that happened to him. I decided after two weeks I was taking him home . He is safe and clean.

If I could give them Zero stars I would. For the amount of money they are paid to provide care for my Mother In Law finding that she was sleeping in her urine-soaked bed and had been for so long that the mattress was stained all the way through was horrifying! Then having the staff just casually mention "oh she's been doing this for a while" like it was no big deal blew my mind since no one mentioned it to us. We started looking for another place immediately after that. She also complained that her feet hurt and when we checked them it looked like she had not had her nails trimmed for many months! Some were pointing straight up! How this was not noticed during her assisted showers (when she actually got them) and brought to our attention is beyond belief. All of her clothes were dirty and stained event though we paid extra to have her laundry done. Place looks nice BUT the staff doesn't take care of the tenants as they need too.

I’m writing this review with disappointment & concerns regarding the recent experience we had moving my uncle out. Unfortunately, the process did not reflect the level of care & professionalism one would expect from a community of this reputation, & I believe much of that stems from lack of leadership, care & responsiveness from [name removed], the ED. Despite multiple emails sent earlier in the week, I received no reply. It wasn’t until my wife physically went in and asked that we got the information we needed which was far too late to be helpful. This delay set the tone for what ended up being a frustrating & at times, alarming transition. I took every possible step to communicate clearly about our move-out plan: emailed the ED, Nurse, RCC, & even left a bright color printed schedule with timing details at the front desk, which was distributed by Benjamin who is by far the most professional staff & best concierge. There are many caring staffs at Oakmont, & we appreciate those tried to help.

If you are comfortable with up to 20 minute response times for residents requesting assistance and not worried about loved ones dying during that delayed response time, it's very pretty. Woefully understaffed and poorly managed. It's just not a good place for residents that need assistance. Decent senior facility, not good at all as an assisted living facility.

My mom stayed there less than a week. She was misled into believing the Oakmont staff who told her they have an independent living program. They don't. She found out very quickly as they wanted her to wear a tracking device and wanted her to check in & out every time she left the building. They were extremely rude when she informed them she was living out. What they could improve on our be most noteworthy feedback: they will mislead you during the recruiting process and tell you they have an independent living program but they do not. It's assisted living with all the rules and restrictions of an assisted living program

Their "memory care" center has no actual memory care. They have no actual nurses on staff. It's all what they call med techs. No certification to give medications. The person giving your parents their medication is paid $[fee removed] per hour. They don't know what to look for if there's a problem. CNA's? They call them CM's because they have no training there either.

If you value the safety of your loved one, DO NOT let them live at Oakmont. Yes, the building is lovely, and the sales presentation is great, but that's all. They honestly do not care about anything but money. They didn’t give my mom her meds on time, if at all. They say they're doing their routine checks, but they didnt check on her. They severely injured my mom by letting her fall out of the wheelchair while pushing it, then lie to the EMT who got called for the fall about how it happened. This place should be investigated for how horribly they treat their residents, I am appalled at how my mother was treated. They respond to the bad reviews and say "that didn't happen" but they lie!

Facility staff don't know what they are doing, don't coordinate well, and don't follow through. Service plans don't reflect actual support provided to residents. I also understand most of the management team are no longer there- you can read it to that any way you want. Ombudsman is currently looking into our concerns.

My mother died the week after Ivy took over. If it hadn't been for Hospice care I would not have kept her there. Ivy changed the nurses, became very cut and dried about what they would change. The food was all soft foods no real activities because they cut the activity directors hours and after my mom died they gave me Twenty four hours to clean out her room and still charged me for three days extra. No value for the money and I wouldn't recommend it to anyone who cares about their family member. Sunrise was a blessing before Ivy bought it!

Worse service by [name removed], been waiting for my mom's part of her refund for over 50 days and they just told me that I have to keep on waiting. My mom has mild Alzheimer's and she changed her mind the next day we signed the contract. They said they were going to refund her part of her down payment, which we had agreed on. They charged her for the entire month plus a down payment. My mom never moved in, they never gave her the keys. They stole her money and this is unacceptable and will take legal action.

My father stayed here for 14 months and the staff misclassified his level of care in order to charge a higher monthly fee in the memory care unit. When we informed them that he was moving the reviewed his level of care and determined that he was misclassified and offered a lower monthly fee if he stayed. A new management company took over the facility last year and there were staff cuts and no one follows up on emails or returns phone calls. Would not recommend this facility.

I lived here for 1-1/2 years. Fortunately, my family pulled me out after some bad experiences. I only got worse there. The staff is bossy, uncaring, and always “too busy to help.” There are one or two great people, but most obviously hate their jobs. The manager only cares about the money! We got charged for services they did not provide. Stay away!

Oakmont looks lovely when you walk in and tour. I was so excited to put my mom here. But months later, she stated falling all the time, sleeping all day, not eating or communicating. I was told her condition was worsening and she needed hospice. My mom was wheelchair bound, sleeping, not eating and covered with bruises from multiple falls. After a bad fall an employee pulled me aside and told me I needed to report Oakmont and move my mom out. I did just that!! My mother is a different person, She is happy, awake all day, eating 3 meals and using her walker. She is more communitive. At Oakmont she was over medicated and room bound so they could charge me for more care. SHAME ON YOU OAKMONT!!

The Ivy is a beautiful place, clean. But I didn't feel it was safe for my friend. They are a fall risk and with the physician not treating her when she fell and refuse treatment, that was alarming because of her insurance. The facility should known that. If someone looking to place their family member in the facility, make sure that the administrator staff let's the potential client that the physician on staff, will not treat their love ones if they have Kaiser insurance. And if their loved ones need assistant living, just don't offer independent living just because assistant living is not available. There are safety issues, and escorts are not always available, and there is cost for escorts to and from meals, exercises, etc.

This facility never should have accepted my mom. She was too acute with too high needs and her life was at risk being at this facility. She had a terrible stroke and could not feed herself, move, in diaper. I would come see her and realize nobody had changed her / moved her in 24 hours, food was left for her but never fed to her, and I overhead an aid saying crude comments to her when I arrived one day. I don’t trust them. I had to move my mom immediately to a skilled nursing facility and Ivy park oakland hills didn’t give me all her meds which we took a week to discover. After I realized she was given meds incorrectly (ie- crushed when should not be). I moved my mom immediately when I realized what was happening. I would never ever recommend this place. After I verbalized my feelings I had an Ivy Park employee agree with me - saying I was not wrong about my observations and if it were their mom they also would move her also. Then they wanted to charge us for the full month.

The residence compared well to other SF residences and we had high hopes for my mother when she joined the community 3 years ago. However, they were chronically understaffed, turned over management companies, management staff, and pharmacy management 3 times in 3 years. While there are definitely caring staff on the team, it was incredibly difficult to get consistent information on care being provided to my mother. When we finally made the hard decision to move my mother elsewhere, we were ghosted by management and have yet to receive the refunds for unused rent and care fees. Disappointing way to close out our experience.

When this changed from a Sunrise to an Ivy Park the quality of care became so much worse. Especially in Memory Care where they need so much more. There was one night where there were only two care givers on duty in the entire building - overnight! That's incredibly dangerous for our loved ones. And with only two or three people on duty in Memory Care with about 30 residents, how do they 'refresh' everyone in a timely manner when most residents require two people to attend to them. So our loved ones sit in unclean diapers for far too long and the medical problems that come from that only make them worse. Look elsewhere.

My loved one was only there for a month. She had clothes and towels go missing and the food was horrible.