Sagora Senior Living

I was supposed to move in a week after signing lease. I had sons bring everything they could pack and carry in two cars. I moved into a completely rehabbed apartment which was done poorly with 10 problems including unusable bathroom. Gave list and feelings about this to [name removed] the director who initially seemed perplexed but after viewing the apartment offered to completely move and pay for part 2 of my move if I gave him a week, and all 10 of my things would be taken care of. So his crew came a week later, [name removed] and [name removed] and moved my stuff into my new apartment. It was not ready and 8 things fixed, still no useable bathroom and too large of refrigerator so not ready. But I was there and had to use stranger’s shower for a week. The bathroom problem turned out to be major but was fixed in a week. So after 2 weeks and and other things going wrong, I was settled. Staff are wonderful, friendly & responsive to complaints. Food very good. Many very nice residents and I like it more each day.

The facility is beautifully kept. My mother loves her apartment. Our only issue has been with the dining room staff. If you are late you must wait until everyone in that course is served before they will wait on you.

The food is awful per my mother. You have to pay for the food service even if you don't eat the food. The location is nice. Her apartment has full size kitchen and a walk in tub. All the suites have been updated. My mom loves the personnel there and her community friends.

The facility is clean and staff is extremely accommodating to our specific needs and super friendly

My sister-in-law that lives there really likes it overall. Her main complaint is the food, not always good and few options for diabetics. They also don't have enough servers, so food often takes a long time to arrive and is cold. There are lots of activities for people of all physical capabilities. Transportation is only available 3 days a week, so sometimes difficult to schedule rides to and from doctor's appointments, etc. Would be better if transportation was available Monday to Friday. Residents are not fond of Director, but other staff members are friendly and helpful. Emergency necklaces are available where you can push a button to get emergency help immediately and that is a huge plus.

care outside of facility (VA and private care givers). some of the staff are great! charged to pickup food from the kitchen 5 dollars, if I pickup the meal myself, what am I charged, very rare that I eat in the dining room due to medical and caregiver appointments.

The dining is great in that they invite you to sit at a different table each night. Great chance to get to know many residents.

I am happy here and I think this is one of the best facilities for the money. I don't think any of them are perfect. I love the other residents here and all the things we do together.

The staff are willing to listen and work with you on the needs of resident!

After being settled at Mirabella for approximately 3 months I can say that my mother has taken kindly to the staff and has started to feel much more comfortable and more "at home". She's not very mobile so she relies on the assistance that Mirabella provides. However I will say, that in most cases, they do not adhere to the 10 minute response time that was guaranteed. It hasn't become a huge problem but it is definitely top of mind, and on occasion an irritation when she needs to use the bathroom or get out of bed. I do worry that it will be an issue one day She loves the staff/aids and they are very attentive, once they arrive to her room. And, she has no complaints regarding the food

Overall I was satisfied. I had a couple issues but the management took care of it. Mom was with Hospice also and between the two she got very good care. If I had known she was so close to passing I probably would have put her in skilled nursing.

They only issue is that it takes some reminding to get something from the staff. Other than that, it is great.

The facility is very pretty. The parking lot should be a little larger. The staff are nice and helpful. It is good to know this is independent living, so the residents are pretty self sufficient.

What stood out to me - The staff is so nice to my father and our family. Very patient with any questions we have and how they work with my father.

It has been fine, except that their billing department is not very good at their job, which means that we've been having trouble getting reimbursement from the long term care. Everything else has been fine.

My Dad enjoys living there and all of the services. It's a good place for someone who doesn't need much care. The apartment is appropriately sized. It's an efficiency and he doesn't need much more. They recently put in new carpets, flooring and paint so it looks nice.

The facility is open and roomy and well lit. They have good programs to help those in memory care, and the staff has been very helpful for him

Asher Point was a good place for my mother. She always felt safe there. Staff and residents were friendly and welcoming. One suggestion for change would be: Meal plans - have a variety of meal plans available at a reduced price (I.e. dinner only) Only complaints about staff: Staff - do what you say you're going to do. Don't say you're going to do it if you don't have time or if you think it's unwarranted. Just say no. Don't say you're going to change out a refrigerator and then not do it after being asked three times. Also, very slow in returning phone calls.

There are no independent living cottages available with a waiting list. There are many assisted living spaces though.

The facility was nice with lots of activities and the staff friendly and helpful. There was an issue with the administrator but I ended up not having an issue and then she was fired. My father was only there for 2 months. This is a facility I would recommend to others looking.