Sagora Senior Living

We have had a great experience with everything except that residents are allowed to constantly wander unmonitored from room to room and take things that belong to other residents. Staff is not concerned and blows it off. Every time we go more things are missing so we have stopped bringing things that we know will keep her comfortable because it will be taken.

Our experience here so far has been better than expected. Washer/dryer connections in apartment.

The current director is very rude and awful to the residents and has committed fraud and extortion with some of them. At least one of the maids is a thief and the director has backed them up on a number of occasions when reported. The head waitress is also very rude and argues with residents about what they order. She's also rude to guests if residents as well.All of the residents and most of the rest of the staff and head chef are very, very nice.

Does not have a pool, jacuzzi or healthcare as claimed on your site.

We like the staff even though it changes often. They could improve on the food choices and getting residents out of their rooms for activities and meals.

Buy a motion sensor camera for the entry way to your apt. I had $[fee removed] worth of furniture & paintings stolen from my apt. Admin had signed out the key but didn't feel responsible. That's why I moved. The chef & wait staff are great.

My experience being here from when the building was HarborChase to now The Harrison, it was never the same there again, once this new company took over, I noticed that they were very rude and snappy all the time, ALL the directors most of which were new since the others quit once the new company came) they were avoidant to the residents, employees and Family like when they changed the contract it was hard for the residents to even get to talk to the [name removed], the residents complained and complained about no communication throughout the building. Not to mention the turn over rate of employees is crazy. The residents voices should be heard and do something about it instead of avoiding. The food is always cold but served on a hot plate.???

Hopefully the Management changes they made took care of the issue.

I have moved from there because of the maintenance . The elevators kept going out. Pipes kept bursting in many apartments, my air conditioning was broken for over 3 weeks in the middle of summer before it was fixed. The quality of the food had really gone down. The people they were renting to that needed to be in assisted living. Overall my experience with Lakeview at Josey Ranch was not a positive one.

Most are warm and friendly, the in house Dr and nursing staff is great but billing seems to be challenged. I think they need to start a book club or card games, bingo, arts and crafts, anything is better than nothing.

The executive director was let go during the time my husband was there, so the staff turnover was a concern. I think the staff really cared for the residents from my interaction with them. Overall I thought it was pretty good.

It was one of the lowest priced locations but it was old and needed repairs and additional security measures. They provide transportation to doctors appointments when needed. They also have shopping days and other off premises activities. However, when I was there...their food was often very bad. Fish and chips on the menu and what was served was a few fried shrimp and potato chips. Their cook claimed to be a chef. It's obvious he was not. This was an acceptable location because I spent the time working with management to improve on my wife's experience. The maid service was crap to put it bluntly. I had to hire additional help to ensure the apartment was kept clean. It seems it has changed hands now though. So I have no idea what the management is like.

Overall the facility is lovely. There is a new company that just purchased the facility and now it is Heron Point. Time will tell. All in all the facility is beautiful and hoping services will be better., services and food could use some attention and optimistic about new owners.

It's adequate however it has a long way to go and with changing management. I would tell a friend, to look some more.

There has been countless turnovers with the staff on every level of management and care which says there is a much bigger problem at the top.

This is a little hard with the change of administration earlier this year. We were very happy with everything about Harbor Chase, but now.... Communication with admin is difficult. I haven't met new memory care director. Resident services mgr prefers email contact - and was out of office for 2 weeks when I reached out. Now no overnight nurse. The people I do see are very nice, helpful and caring.

Nice place, however if you have Alzheimer's or Dementia I suggest somewhere else

We reside in the independent villas which are far nicer than the main building. The facility director is in over her head. Operating without maintenance director now for six months (so maintenance isn't being done). Chef replaced due to health event. New chef trying hard but not 50% capable of prior chef. We are considering moving if things go further south! Location is close to shopping and health care. If management could get its act together it would be great!

It's nice and staff are wonderful but it's not worth the money.

My Mom is no longer at the Heritage. She left late February and is now residing within my home. I am now her caretaker. Her experience at the Heritage was not pleasant for her (for a lot of reasons). Her expectations were not met; however, I felt the facility was an adequate, safe, pleasant facility. Facility has its faults. (Poor food choices, preparedness, temp. Staff/personnel overturn ). Management is aware and is trying to improve. Overall facility, I felt, Heritage was great.