Sagora Senior Living

The management is very poor. Being a Executive Director big mistakes were made by this company. You place a Memory care Director their after being open for 2 plus years. If you plan on having the program driven it should have been done from the beginning. Resident's sit around not doing much at all. The Memory care Director is wonderful. The care staff are resistant to assisting her in anyway. The Chef will not even assist. The Maintenance man talks to much and spends most of his time gossiping. The Business office Manager places signs on her door while she puts on her Make up for the day. No discipline at all. No Leadership. This community is beautiful. If I were running this community there would be extremely strong leadership. Must be driven, Happy staff Happy residents.

Checked out this facility for my mom. High discrepiency between the seen and unseen...lobby. 5 star...rooms 1 star. Where is the balance? The funds for upgrades should have been distributed equally. The two rooms I viewed were in poor state... You go from top of the line in the seen areas, to bottom of the line in the living quarters I expected better! If it is all for "show", then what are the residents services like..I now question it all.

There is a very large turnover at this facility. They have gone through several directors within a matter of a couple of years. Turnover rate is very high. I am not sure if it is pay or the way upper management treats them. This makes continuity of care difficult and communication poor.

My parents have been living here since the place first opened. When my wife and I first visited, we were extremely excited about the possibilities. It was unlike any facility we had visited or ones that my parents had stayed in before. We signed up and moved my parents here several months ago. Like with any new facility, there are growing pains. One of the main reasons we selected this facility was because of the food. Their kitchen is littered with state of the art appliances and the idea of a home cooked meal was music to our ears. We visited for lunch before moving in and they served a tenderloin that was out of this world. This was a great relief as my dads biggest complaint in the two facilities he was in prior was the food. Well, that was short lived. The chef either quit or got fired and the food service from that point on suffered greatly. My dad started to complain about the food and the lack of it. For dinner, for example, they were serving hot dogs, grilled cheese sandwiches, or a bowl of soup. My dad complained regularly. We talked with the management staff on many occasions, even spoke personally with the chef explaining that my dad does not like the meals he is being served. Although the staff acknowledged our complaint and assured us that my dad would no longer be served these types of meals, all fell on deaf ears. During one discussion, the management staff promised to keep a log of the food my dad was being served and track how many meals he was refusing to eat. Promises, promises. When asked to see the log, one was not being kept. Since he moved in, my dad has lost 14lbs. In summary, this place has a long way to go to measure up to the standards by which they market. At over 6,000 per month, one should expect a level of care commensurate with the cost. They are terribly understaffed and often do not meet the needs of the residents in a timely manner. We are now looking into moving my parents to another facility.

We were really disappointed because this one was one of the newest and they had lots of plumbing problems. We visited 2 or 3 times and they never got resolved. The food was really bad, like cafeteria food. I had a fish with a lemon sauce, the fish was definitely overcooked and it was very rubbery; they tried to hide it with a bunch of sauce and that didn't work because it was too lemony. My son had a hot dog and that was also overcooked- I don't understand how you do that- but when you grill hotdogs they have grill marks, these weren't grilled but they were burnt and rubbery... overall it was all burnt and it had no taste, except for my fish that was covered in sauce

It has gone down hill dramatically since the previous director retired and they got rid of the wonderful Activities Director.

My mom was in assisted living for a few months. I got a call after 4 pm one day from Harrison telling me we needed to find a sitter for my mother that evening or we needed to put her in their memory care unit for her safety immediately. We went ahead and put her in the memory care unit. We received three phone calls in the spam of a couple of months letting us know my mother had gotten out of their secure memory care unit. Also, they weren't able to give my mother her medication. They said she refused to take it. My mother's room in the memory care unit was always a complete mess. We caught them in multiple lies. My mother was not cleaned properly. I would never recommend this place to anyone.

I recently toured Landon Ridge for my mom. From the exterior and interior, the community looks nice at first glance, but it is very poorly maintained. The overwhelming smell of urine upon entering made a strong negative impression. The tour was confusing, with staff seeming disorganized and unclear about details, and communication before and during the process was poor. Overall, despite appearances, I cannot recommend this facility based on our visit.

Food is inconsistent, tableware is not clean. Staff was not timely in responsiveness to issues. Medicines not dispensed properly. And the aides are not well trained. My mom fell twice while directly under their care, unacceptable in my opinion. Cannot recommend for assisted living at all. My parents just moved to Palms of Largo, 100% better so far.

Since Buffalo Creek has been purchased by Sagora quality has declined. They are having staffing issues. They have an activities calendar but it is not accurate. There are very little activities on the weekend. I noticed above states it has complimentary transportation but there is a fee for all transportation. Very Limited offsite activities

We have since moved after only 6 weeks very disappointed. Nothing was as sold as. Dining was not good, staff did not pay attention. No follow through with things that were asked for . Laundry, cleaning ect. After I gave notice they didn't cared or gave concern.

We moved my aunt in because we were told that it was the best place in town. It is also close to our new house. Within a month, my aunt had gained 20 lbs, she was swollen from head to toe and having trouble breathing. Because we were new in town (in fact we hadn't completely moved to San Angelo) I asked the charge nurse for a referral to a doctor and asked her to make the arrangements for her medical care. They put her (age 103, with poor hearing and vision) on the bus and took her to the dr. There was no one accompanying her, only the bus driver. I wasn't told of when her dr visits were or the results of the exam, either from the dr or Brayden Park. She was taken to the dr like this more than once in the first 2 months she was there. She tried to tell the nurse that she was having trouble breathing, but I was told later that the nurse thought she was just complaining. (That nurse was fired several months later). (My husband was very ill and he was admitted to the hospital before we completed our move to San Angelo). After the move was completed, I was able to take Aunt [name removed] to the dr, she was immediately sent to the ER, with a heart rate of 170, and congestive heart failure. After she was discharged from the hospital, she was returned to Brayden Park, where she within a month- six weeks she was back in the hospital again for the same thing. When she was discharged that time, a space at the Baptist Skilled Nursing facility was available, so she was moved there. She never returned to Brayden Park. I felt like the administrators talked a good game, but I felt that there was a lack of follow through. I felt that the aides were very caring and concerned about their patients. I tried to ask for a low salt diet for her, but was told "they don't cook like that." Otherwise, the food was fine, everyone got to order their meal from a menu, and the food was at least reasonably warm when it was served. We ate several meals there with her. The place was kept clean, but there were problems with the maintenance of the building; the elevator door didn't shout properly and shook in transit, the front automatic handicap doors were broken for several months, and it took them awhile to finish roofing part of the building. All of these problems were observed last fall and winter. I haven’t been over there since she died in January.

I am very sorry but I have not been treated well here and I do not think they should get any recommendation. Very poor service quality and concern here and so many lies

My in laws are having a very difficult time getting their refund for their unit. We are approaching a year and it seems like all they do is stall. It is meaningful money that they need for assisted care as they are 86 and 90 years old. It’s outrageous it is taking so long. Will revise my review once my in laws are paid.

When I moved here, I considered it "a little corner of Heaven." Since Sagora purchased the facility, IT IS HELL (and I am not exaggerating). (1) The food is of extremely poor quality; (2) too few Staff members, and the "good" ones quit or were "let go." (3) Every time we turn around, there is a monetary increase. Sagora is only interested in the rent money; residents are treated like trash. (4) The description(s) in their written information is inaccurate. (5) The positive reviews prior to [date removed] were about features provided by the previous owner--and enjoyed by happy residents.

My mother has been in assisted living at Ellison for about 3 years. They never have enough help. They've taken rights away from the residents. They are paying a huge amount for care that they cannot even get. The bus is always broken down. Which puts it on the family to take them to doctors appointments. Which wouldn't be bad if your family member was mobile, when they're not mobile....we don't have the training to take them where they need to be taken. We're paying for a service that cannot even be used. I would NOT recommend this place to anyone. I know this place is a business, but if it was any other business, it would not be frequented.

Read reviews of Aberdeen carefully! I notice recent 5 star reviews are NOT from residents or families. My mother just left Aberdeen after almost two years. The CNA’s and former nurse (who just left after 6 years) were very sweet and caring-I’d give them 5 stars! In the 2 years my mom was there they’ve had multiple executive directors, three activity directors and multiple marketing people. The activities were pitiful, often resident lead, as they can’t seem to keep an activity person. The current director is NOT resident or family focused at all. (If you tour with her, see if she knows a single resident’s name) Also, read the contract carefully as you must give 30 days notice even if moving your loved one to a higher level of care. Sadly since Aberdeen was bought by Sagora they seem more focused on profit than the residents. At Aberdeen my mom was alone in her room, at her new place she is fully engaged and truly living! Cannot recommend Aberdeen to anyone!

Asher point independent living in Lincoln Nebraska is a terrible place for anyone to be. My uncle has been there a year or so, and his experience is that the food is substandard, the room the apartment is extremely small, there is limited transportation, there are no activities, the kitchen and serving staff sometimes do not show up to work. In two instances, no cook arrived to fix breakfast so the office people ordered sandwiches from McDonald's. [name removed] has some allergies to food that have never been recognized and some days he cannot eat what is presented. They have chicken at least one time a week and he cannot eat that. He cannot have dairy and no accommodations have been made for non-dairy items. Please do not recommend Asher point. They are advertising online erroneous information for the apartments and the care received there.

The facility can not keep staff, every time I visited there was different staff. I'm totally upset with the lack of staff and the lack of communication with the patients. An example, my wife was experiencing a medical emergency and the nurse wanted to call an ambulance, she was reprimanded and told to not call, as a result they had to call anyway because she could not stay in control of her own breathing. She was taken to the hospital and stayed there for at least two weeks and was then admitted to the hospital hospice center and never returned to Lyndale. My daughter in law and her extended family were aware she couldn't return so they cleared her room so they could admit a new client, when she informed the registrar that the room was empty they told her they wanted a 30 day notice and they would charge one month fee to clear the facility. This is the most expensive and uncaring place I have ever been associated with. All they want is money. Several times I visited my wife and her room was in disarray and things came up missing. I reported that to the front desk and they apologized and that was it. [name removed] lived until August and passed in her sleep at thee Hospice facility in Graham, Tx. They were so helpful and they responded immediately to any situation that arose. They said they had never heard of a nursing facility charging for a 30 day notice. They were great and [name removed] lived comfortably until her death. I still get notices in the mail from Lyndale asking for the 30 day fee. I'm totally disappointed with my experience with Lyndale and cannot recommend it to anyone that needs nursing help. Not a place for mom, it's a place to make money without regard for the quality of health to the residents. Don't be fooled by their initial impression, it's a scripted story. I strongly disagree that it should be considered as a place for mom.

Lease changes when ever they want it too. We signed a lease and I move her in and everything changes. Mold growing in her room from get go and they didn't care about getting it gone. They act like wad here but several others has same issues. Cleaning rooms was done if they had enough help. Which they always short handed daily even on cooking food .Food was a issue for sure and not due to the cooks. Was due to the owner of the place. Going cheap. Same vegetables daily. Squash always and residents told them needing vegetables. Food...same stuff over and over. They has some activities. Cost to be there. .depends what is needed.