Sagora Senior Living

My mother passed [date removed] we were told that she would owe 14 days of rent after death. We promptly removed all her belongings within 2 days of death. The October auto debit was to be for 8 days, to our surprise it was the entire month over $[removed]. we promptly called and were told refund would be issued within 4 weeks, it is has been 6 months. We call every week only to be lied to telling us check is in mail, then next call some other reason. Last call with [name removed](manager) we were told she is new and just learning systems but would make ours a priority, that was 3 weeks ago without any communication. Left 10 messages at corporate, no return calls. STAY AWAY FROM THIS PROPERTY they steal your money.

This used to be an elegant place to live. Now the maintenance of the building is poor, the food is very poor, entertainment is very limited and management comes down hard on the residents when they try to discuss these issues. Despite all this rent continues to increase 3-6% a year without fail. Now they are adding charges for rides, take out trays., exercise classes, parking, and anything else they can think of. There is no medical assistance for independent living residents. They have the biggest apartment s in the area but aside from that things are unpleasant.

Sadly, this facility has a big problem in the area of the administrative team. Overall the care staff (caregivers and Med. Techs) were kind and caring. However, the Executive Direct and Wellness director were often unresponsive to messages. When we brought questions or raised concerns, it was met with what our Dad was doing incorrectly in the facility (not pushing his button correctly was the most common). This was simply untrue as myself and his Home Health nurse observed for ourselves on several occasions. The final straw came when the Exec. Dir. told me they could not care for my father any longer. His outside nurse and Home Health nurse both stated that his level of care had not changed in the 6 weeks he had been there. We feel it was simply due to the concerns we raised. I also reached out to the management company via call and email and never received a response.

They starved her. She was so malnourished and dehydrated. The activities are nonexistent. Never enough help. No one wanted to work. Lost lots of her clothes.

My mother has been at this facility for over 2 years, and I'll say this: If you care for your loved ones, don't take them here. There is a 1k character limit, so I'll try to be brief: *This place frequently smells of urine and other odors and the rest room by the dining area is terribly unkempt (urine on floor, feces in toilet, faint mold on ceiling *There's not enough staff to give the care needed. The don't follow-up as required and considering the 4-5 staff members for over 100 residence, and it's evident why families complain when it can take an HOUR for somebody's call lights to be answered. *It's not worth the price (which they'll raise your rent without warning). In short, It's definitely not the environment or care they promised and falls far short of the expectations they set (and will charge you greatly for). And for what you're paying, you'd expect the elevator (that's been an issue for 2-years) to be fully functional. Just take it from me, you don't want your mother here.

During my mother’s stay, I’ve tried to get the director to see what goes on in her building during the day & nights. I’ve had medication issues more than I needed to deal with. I was advised my mother would be taken care of. That’s not true, the staff are so rude to many of the residents. I have witnessed this or they’re missing when someone needs assistance. Don’t get me wrong the building itself is beautiful. Majority of the staff we have had just do not care and it shows.

I would not recommend Heritage Place Assisted Living and Memory Care to no one. The cost is too high.

Do NOT place your loved one at Landon Ridge. If your loved one exhibits signs of decline, they will not notify you. If the signs become notably worse, they will not notify you. If an ambulance has to be called, they will not contact you. If your loved one declines being taken to the hospital against the advise of EMS, they will not contact you. You will not have the opportunity, when given so many of them, to be informed of the situation until it is too late. The protocols at Landon Ridge are significantly flawed and not followed. We scheduled a meeting with [name removed]and the employee who was working the day of the incident to find out what happened. Plenty of details were shared. It was made clear that they willing did not follow state protocols - or their own. They could not provide a reason for dropping the ball, only a sorry. I was able to collect more information from other sources and put together the full timeline. LR even failed disclose the full story. How can this be acceptable?

JUST CITED 14 TIMES BY the STATE for many issues! My Grandmother is currently there and we are moving her out this month. This company is all about making money … most companies are NOT at the expense of the RESIDENTS! Beware there are better options for [removed] thousand a month. Broken elevators no actives on the assisted living side. Horrible low quality meals and when they run out of food they will make a soup from all the leftovers. My grandmothers room has went weeks without getting cleaned and trash taken out. They have only changed her bedding twice in seven months. Supposed to be done after every shower. They can’t even keep staff so they condensed at the positions and required staff do 3 jobs. It’s horrible…. Don’t even waste your time! Everyone that may have had a good memory of this place… Sagora who operates out of state took over. I feel bad for the staff and residents.

My parents lived here over 6 years. At first it was great when it was [community removed]. It has since been bought out twice and has gotten really bad in the last couple of years. Sagora is the current owner. Corporate greed! They overcharged my parents bank account a few months ago when they bought the place. I have made ten calls and been In their office five times as has my Dad. They make promises to get you to go away but they have no intention of returning money they stole from the elderly. The kitchen has been closed a couple times due to cockroaches. They sprayed the kitchen sending cockroaches to all the apartments around the kitchen and did nothing. I moved my parents out. I am not done trying to get the money back they stole from my parents and I think folks have the right to know what kind of conditions they are moving into!

I would not recommend this facility. I placed my mother here and she only stayed one night because her friend came and got her after Bristol Park staff told me that they would not let her leave without my approval. Bristol Park staff were very responsive and nice, until she left. We paid them over [fee removed] for a one-night stay. No refund and I can't even get them to return my calls or letters to discuss. Considering finding a lawyer to resolve.

Please do not trust this facility. Their nursing staff visited my dad in hospital and told him they could “meet him where he is.” Based on this assessment, I put down a substantial amount of money including a deposit and first month’s rent. When I notified the hospital of my father’s post-discharge plans, the hospital assured me his condition was far too complex to be handled at Asher Point ([facility removed]). They also mentioned this facility has a reputation for taking patients that require care beyond what the facility can provide. Within 24 hours of my payment, I texted [name removed] and notified her that my dad would no longer go to the facility as the hospital had advised against this. She assured me that I would receive my payment back, but it has now been over 5 months and I still have no received any payment or communication. It’s egregious that they took thousands of dollars from my parents at a time he needed those funds for critical care.

Folks this is NOT the place for your parents, grandparents, and great grandparents. In my visiting experience, the food was served cold, food served on paper plates, or food served that was not on the menu. Additionally, it was brought to our family’s attention by several residents, including our loved one, that housekeeping was NOT provided for 3-weeks in July 2024. The director did not produce housekeepings logs when requested so this validated. Additionally, there is a resident presently with bed bugs in their room. The director claims it was resolved, however, this is not true either. Again confirmed by our loved one and residents. They do NOT supervise the residents for personal care (required for resident assisted independent living) on a daily basis and do not have anyone there around the clock. This place is living health hazard. The director can’t be trusted to look out for your seniors. Unless you want a welcome to the hotel California reality- move on to the better.

It started good but went downhill rapidly. She was injured in a fall, placed in a different facility until her death in [date removed]. I do not recommend it.

They hardly feed the ones who need help. We moved her out hopefully just in time to save her life. She lost so much weight and she was dehydrated and malnourished and on too many meds that we didn't know about. They are always very understaffed and you should never send anyone there.

This property has big problems. Revolving staff and bad management. Very little care of residents. They keep promising better things and fail on so many levels. It's the management and the director.

We removed our loved one from The Brennity at Melbourne and brought him home last [date removed]. I would never use them again. They are underrated, understaffed for the money they charge.

The day aides and med aides were mostly great. The DON of the build was clueless as to what goes on in the memory care unit. My dad was only there a very short time. In that time, he had multiple falls and weight loss. The DON argued with us on these subjects. Staff verified our observations. We actually put him on hospice to have added care. They also verified that on several occasions, they found him on the floor, and the staff was unaware. They also found him of a morning soaking wet and sometimes without clothes on. Several times, when we would be visiting, they would be unaware of our presence and neglect to deliver his food tray. I don't think his room was cleaned the whole time that he was there. There was a spill on the floor that was still there for weeks. His meds weren't given as ordered. If it wasn't for hospice, I don't know what would have happened to him. The DON or administrator never notified us of any of his falls or injuries. So, NO, I would never recommend this place to anyone. The people not on the memory unit I feel were taken better care of because they could voice their concerns. Our dad couldn't. As far as our family is concerned, the administrator and DON should be fired. The only time the DON was ever present on the unit was when she knew we were there or when she and the administrator were going out to the smoking area. We moved our dad ASAP.

My loved one has been at Brentwood about [dates removed]. I visited 2 weeks ago and was very upset at what was happening. It is NOT as presented to us by staff or online. There is NO transportation and has not had it for many months. There are NO activities. Advertised Wi-Fi is only in area by the office. Residents have to buy internet from the cable co at [fee removed] mo. To have it in the apartments and halls. A new company took over (5/22). On 5/23 the elevator stopped for a number of hours. No updates were given and no lunch was taken up to apartments. The van is still not working nor is there a driver. I have called but it was never returned. There is no help with dietary issues such as dairy choices for allergies or lactate nor for gluten free. Meal alternatives are a sandwich. If you can help the residents get compensation for their fraudulent sales tactics please help. Management at holiday and facility should be held accountable for lies.

Make sure you have your information in writing! My brother was there less than 24 hours before he passed. We had paid to join the facility and the 1st month. They refused to refund us any money and just kept giving us a run around!