Sinceri Senior Living

Everyone here seems happy. The community is neat and clean and everyone is very friendly and helpful. I would recommend this community to others based on my experience.

It appears to be a newer facility, and it's in a very nice area of town. It's a clean and friendly place. There are about 105 residents, and having that many people is definitely a pro for my loved one. The residents have a lower average age than other places we looked at, and they're more energetic, so she fits right in with her spunky, outgoing personality. The staff is easy to work with. They allow my loved one to be independent and have freedom, yet they still take care of her needs. They're experiencing some staffing shortages and turnover though, and they've even had to bring in some outside staffing services. So sometimes she doesn't get as much personalized attention, and I think sometimes they forget she has poorer vision and needs more help at times. When I call, I can't always talk to a nurse the same day. And they've also lost her laundry a few times. But those are just little hiccups due to being short-staffed. Overall the staff is great. [Name removed], the Director of Sales/Admissions, is very friendly, wonderful, and patient. He and the bus driver picked up my loved one and all of her stuff from the facility she was leaving and moved her in to Elmcroft. He did that personally himself, which was nice. The activities at Elmcroft are pretty good, but they haven't been able to go on outings due to Covid. Overall, we're happy with our choice.

The people working there are great, helpful, kind. They try their best at all times. Very welcoming.

The director and the staff are doing an excellent job and they are dedicated and hard-working. I would recommend this community to others based on my experience.

We toured Elmcroft on Ontario and it was a nice facility but it was really small.

I would tell others that if you have health problems, this isn't the place to go. If it is for memory care needs and help with medications, this is the place to be. Everyone was friendly. The therapists were great to work with for my loved one.

We chose Winterberry Heights because it looked very nice from the outside, then when you walk in it looks like a hotel and not institutional at all. The menu looked wonderful but I was not able to try any of the food. They were chef prepared meals and he was very nice. My brother did not participate in activities, but they did offer a lot of activities and had something going on all the time. Overall we had a good experience.

We toured Isles of Vero Beach with my father. [name removed] was awesome and so welcoming. The residents seemed quite friendly and happy. They are in the midst of a renovation that will make the facility more visually appealing. Apartments are a good size and my father liked that they had screened porches. While in the end, we decided on a different place, this seemed like a nice, affordable option.

We do think the staff are very friendly, responsive and have been helpful on a number of occasions. What really did it for us was that they offered a specific unit for low to moderate dementia care which just fitted our loved one so perfectly.

The community is elegant and beautiful. My loved one is very happy here.

The staff are very friendly and very helpful. We've had a few little issues here and there, like the maintenance staff can be slow to get to requests. I also think there might be some communication issues between the front desk/doctors/care staff. But if our loved one falls, they call us immediately and let us know. The doctors and nurses on staff are great, so your loved one will receive good care. They're very attentive, so we feel very good having our loved one there.

ratings above

Though I've come across some of the up & downs of having my mother at Brookdale Whitby. The overall care I've noticed at Brookdale Whitby each of the resident's I was most impressed with was the safety protocol administered during Covid & the dignity shown to each of the residents there, no matter the circumstance. The meals are somewhat palatable but believe it is due to trying to please as many residents as possible because of diet/allergy restrictions. Also from what I've seen the newest staff members are the ones with a high turnover ratio. although there are a handful of staff member who have been there a lot longer than my mother has; 3+ years there.

Our family had a virtual experience and it was a good experience. The team we worked with gave great information, it was down to this community and one other, but our loved one just liked the rooms at the other community more.

We chose Elmcroft of Xenia because of the location of the facility. It all worked out here and we had a good experience. My dad really liked the food and they also have a very nice front porch that is a nice option. I would recommend them to others who are looking.

Our first impression of Eagle River was how amazing the director is there. We would recommend this community to other.

We chose Morningside because of the close location so I could go visit my loved one all of the time. The rooms were on the smaller side, my loved one had a tv and had a chair in there. Some of the staff were great and some were not very warm. The food at the facility was very good and they have a nice patio out back with umbrellas. We did have issues where they did not bring my loved one water all the time. Overall, I would recommend to others looking if you are in an urgent situation.

People were very nice and the property was very clean and loved the outside porch areas. We were looking for a room that had a kitchen in it so it did not fit our needs.

When our loved one first moved in this community was bought out by another senior living, and the friendliness of the staff in the beginning was very low, like a 1 out of 5, but now the staff are incredible they get 5 stars. The changes they have made have been for the better. The meals and dining service is fabulous, the meals are delicious and appetizing. They are on top of any questions and concerns, the new nurse is absolutely right on the money, the administrative team are excellent, the every day staff are lovely. We just felt so welcomed walking in to the community. The activities are still pretty limited, but they are working very hard on bringing them back. They are working on hiring an activities coordinator for the weekend and they are open to the idea of having volunteers come and help with activities during the week since the covid restrictions are finally lifting. They do have some right now like games and exercise classes, but we would just like to see a little more of a variety.

I would suggest you look into the community, it is wonderful. The caring nature for the residents in the community stands out to me. They go above and beyond. The communication skills were a little lacking in the beginning; however, it has gotten better over the last several months.