Sinceri Senior Living

We chose Brookdale Western Hills because of the value for the money. The room sizes at the facility are pretty good. They could use improvement on the food, he has a hard time chewing and they are constantly giving him food that is too tough and everything is covered with gravy.

Everything is going well. The only issue I have is that my loved one was classified into a higher level of care after being evaluated by their nursing staff, and I don' t think she gets more care than what she would at a regular assisted living classification to justify the price. But they do get back to me when I call. My loved one seems to like the food, and it smells good. And they seem to offer a wide variety of activities.

I chose Isles of Vero Beach because of the cleanliness of the facility as well as the friendliness of the staff members. The apartment sizes are really good, I have a 1 bedroom and it is plenty spacious., I have a full kitchen, spacious bathroom, and a balcony that is screened in. They did just a hire a new chef to work on improving the food. I would recommend to others looking.

I would remind others that this is assisted living, which is not required to have a certain staff-to-patient ratio. When I've brought up staffing concerns to Elmcroft, they tell me this isn't a nursing care facility, it's an assisted living facility. So there's no state-mandated ratio. Otherwise, we've been very happy there. My loved ones are happy and happy with their care. They like the staff and the food. Elmcroft has on-site physical therapy that has done a great job. We've been happy with everything except the fact that they're short-staffed, which boils down to when you push the button, they don't come running. It can take about 30 -45 minutes for a response. But overall, we're more happy than not.

They're kind of a one stop shop for everything. While they have all the care options you might need, they are also a very large facility, so you have to deal with large facility problems. So they can move patients from one side to another in the building, from assisited living to memory care, and you lose track easily. For the most part the care has been good. The staff have communicated everything possible that's needed, so I feel I'm informed when needed.

The staff is very caring and for the most part very responsive. The community is clean and well kept and our loved one is not able to give us feedback over the meals, but when we got to visit they looked and smelled amazing. We would recommend the community to others.

The staff is very friendly and helpful

Met with [name removed]. Easy to find. Outside, plenty of parking, grounds well maintained. undergoing renovations. [name removed] very energetic and helpful in answering concerns with my loved one. Weekly housekeeping, & linen service social and recreational activities, Pharmacy i house for medication management. Walking path for organized walking club; 90 day trial period for loved one. Facility is far back from road, which is an industrial park, for CMP et al, so very little traffic. this facility a possibility

I would recommend the community, you have to get things straightened out. This has taken awhile to get things worked out. They are using a lot of temporary staffing for caregivers, it would be nice to have regular fulltime employees available. Eclipse micromanages the staff at Elmcroft..

I would highly recommend the community for assisted living. The director of nursing, and marketing were great to work with. They were quick to respond to our concerns when any arose. Our loved one's room was huge and the community was laid out nicely.

The community still has there restrictions, but when we are able to visit and what we can see of the community it has been kept very clean. The activities are still pretty limited, but we do know they are taking the residents out on scenic drives.

The community is competent and friendly. The staff was very good to work with if I had some questions over my loved one. Our time at the community was during the pandemic. I can't think of anything I would change about the community.

We chose Elmcroft of Sagamore Hills because it was close to his home so he was familiar with the area it was in and we also needed a place quickly and they gave a great first impression so we went with them. I have been impressed with the room sizes, he has a view over the garden and the parking lot and it is just fine for what he needs. The staff are amazing here but they do seem to be short staffed. My father in law is a big eater and he never complains about the food, they are chef prepared meals. I would recommend to others who are looking.

They were very welcoming, and they work with us as a family. We get emails from them, and a monthly news letter that they send out to the families. Whenever I have questions, they're open to talking with me. They're very friendly and always talk with me and my loved ones. I'm only passing in and out going to their apartment and back out, but I haven't seen anything that would raise suspicions as far as cleanliness. And my loved ones haven't had any problems. For activities, I know they have bingo, and they've been taking the residents on bus trips out and around. That just started in the last month. There could be more going on that I'm not aware of. But I can see that they're at least trying and offering some things even during Covid.

Due to the covid restrictions we were not able to go around the community or see our loved ones room, but when our loved one went on hospice they designated a room for families to come visit and that part was very clean. The staff members were very friendly and accommodating. We believe the value was good, and overall our loved one received good and appropriate care. Our loved one was a liquid diet so the meal services didn't really fit her needs, and due to her cognitive health she was not able to partake in the activities.

Everyone we have encountered has been very friendly, our loved ones only complaint would be the food. For weeks straight they were serving turkey sandwiches and hot dogs which was very unpleasant. When we tried to see when it situation would be corrected we could not get an answer.

Communication could be better, I have to initiate the communication, or I may not get told what's going on. My loved one is happy in this community. The food is well-balanced. I would recommend this community to others based on my experience.

We were very happy with our experience at Elmcroft of Bedford. We were able to go inside and visit her which was big for us. The people here were all very kind and answered all of our questions and concerns that we had.

We chose Elmcroft of Arlington because of the cleanliness and smell of the facility and when we went in we were able to get a good deal for the time period. After a while though, the price has increased some.The room sizes are very good, I like them a lot. My mom complaints about the food, she does not like the taste and thinks there could be more variety. My biggest issue is the laundry, I do not think they take a lot of care in doing the laundry so they could use improvement there. The staff members are always helpful, they are so loving and kind. I would recommend them to others who are looking.

Overall it has been a good experience. I would recommend this community to others. Communication has been good between the staff and our family. they have kept us well informed and up to date. The staff is very friendly and do a great job caring for my loved one.