Sinceri Senior Living

Originally this is where I wanted to place my Mom, but after my visit I decided on a smaller facility. Currently, Mountview is under construction/re-decorating, plumbing changes and I found the confusion not desirable for my Mom's move. Facility does need updating. I was also concerned that there really wasn't a space for the clients to sit outside except the bench in the front of the facility and a second story patio for those clients with rooms by it and my Mom loves to sit out in the sun.

This place has a very pleasant atmosphere, the decor is nice, and all of the staff have been friendly and helpful. They're also priced very affordably compared to other memory care options that we looked at. From what I've seen of and heard about the food it leaves a lot to be desired.

I RATE ELMCROFT HIGH ON WORKERS ATITUDES AND ATTENTION TO RESIDENTS. tHE PROBLEM THAT i HAVE NOTICED IS zACTIVITIES ARE PLANNED AND DISCUSSED BUT NOT CARRIED THOUGH. THE ACTIVITY DIRECTOR IS USED IN EVERY OTHER FUNCTION, VAN DRIVER, SETING UP FOR ACTIVITIES, ETC. RESIDENTS ARRIVE TO HAVE ACTIVITIES BUT NOBODY IS THERE TO LEAD.

was more expensive than i originally thought...with level of care only being defined when i signed contract. clean friendly people sure hope they will deliver all the services i contracted for and they promised

This is home to me...staff is wonderful, very attentive and compassionate. I love being on one floor, and enjoy the beautiful porches. It is very "home-like."

I didn't think that it was warm. It was a large facility. I didn't like the layout as far as locked down units, I mean you were really locked down. You couldn't even walk around the building. The staff interaction was good. It seems like Elmcroft was a little more expensive, but they don't kick you run out of money. They let you stay where you are an apply for Medicaid.

They're nice people but they could really improve their billing. Their billing system comes through corporate and it's impossible to keep track of what's going on. I've had issues with getting bills late and things not being corrected. It's just been a big mess. We chose Wynwood because they seemed really really nice and the price was lower than things in the Portland area.

It's very very expensive. We've only been able to pay for her for two months and then we had to have Medicaid kick in. I can't blame them because during the first interview my mom was okay and then all of a sudden she got sick and had to go in there being sick so she couldn't even get her shoes on by herself. They waived the move in fee for me and lowered the price down to what I could afford but the minute she got really sick the cost went up. I was slapped with this huge bill so that kind of screwed things up. The care is pretty good and she seems to be busy most of the time. They do a lot of stuff. They have people come in and sing and visit and do all sorts of things so that's pretty nice.

The cleanliness seems good, the care is sporadic, they have activities listed, but they don't always have them. They're supposed to have a movie every Sunday and it's happened once, the don't really have a happy hour, they don't have the activities they advertise. It's about every other week we have a problem with something and it's been a month or two with his being in there. The man who was managing the place moved and the lady that did his intake moved so now there's new management. When I first moved in I was ecstatic about the management and everything seemed to match what they said but the management changed and they aren't doing anything they promised. I'm holding my breath, it's been two and a half months and I haven't gotten one bill yet; so I'm not going to do anything until the management gets it's feet wet and well see where we go from there. He's getting his medicine, he's getting cared for, he's okay with the meals so that's okay, I'm holding judgement for now.

The amount they quote you will never be the amount of the bill. There are a lot of add on charges that are not mentioned up front. No matter how silly or insignificant you may think the question is please ask so there are no surprises when the bill arrives. The aids and nurses are great, the front desk help is not aware of anything. They will call that you need to sign or pick up an item,when you arrive no one at the desk has any idea why you are there, several trips to accomplish one thing.

Very nice, residents appear happy, lots of activities, but does not offer more care than assisted living (more like independent ), unit was small for amount of cost, too expensive for budget.

I'm very pleased with Wynwood of Mt. Hood. My dad, not so much. He needs more attention that he's getting. He'd like someone to take his blood pressure more often (they only take it once a month). He thinks they serve chicken too often, but he's a bit of a complainer so I'm not sure how much of it is him and how much is them. He complains about the care but I think he's being taken care of fine. They activities are great - he does like that. There's an exercise class that he goes to. They don't serve alcohol but my dad doesn't drink anymore so that's a non-issue for him. Part of the reason I chose it is becuase there weren't a lot of options for my dad becuase he has some behavior issues. It's expensive - I don't know that I think anything is worth $5000 a month.

The facility is fairly new. Lots of parking and an easy process to get in the door to see residents.

The outside and interior is wonderful but the care of the resident is not caring and what you're told during the consultation. If you're love one is non-verbal I wouldn't recommend this establishment.

Talk to staff, tour the buildings, watch how caregivers are interacting with residents. Very caring staff. I would recommend to others.

It is a nice place, but there are some complaints. Not enough staff, always out of some food, dinners cold from sitting to long. Mom has been charged for things that she didn't get. Her mail is sometimes late in delivery, not enough medical staff. Sorry, for the criticism, but paying [fee removed] a month, things should run more smoothly. She has made some good friends there and is pretty happy, shortage of staff and inadequate food supply, really bother her.

I really appreciated the activity director for always encouraging [name removed] to attend activities. We had issues with language barriers with some of the staff not understanding when we asked for vital signs, unable to state what the most recent weight was, what is level of consciousness etc... she was also signed up for podiatrist visits on admit but we discovered in [date removed] that this wasn't happening so she went [date removed] without her nails being trimmed.

I was there a lot to be with my family member The way some of staff talked to the residents was awful My family member fell on the floor goodness knows how long he laid there till they called me at 3:00 AM It's a nice facility, very expensive & they do not communicate well. You have to tell them you want to use their in-house doctor which I was not aware Covid was handled really bad My family member enjoyed the food I think? It was hard to tell because of the Alzheimer's When he fell they called me to ask if it was ok to call an ambulance It was on his chart to always call the ambulance ?? Then call me to let me know which hospital He ended up with double pneumonia & was admitted to the hospital for the 4th time ICU for 4 days Transferred to the 3rd rehab & he had 6 ER visits all in 8 months I do not know if things would have been handled differently but I do know he would not go back to Walnut Creek!

We are now 7 weeks using Dayton place. Overall the exper Has been good with a few concerns. The initial cost was set an assessment was completed. Since then, the level of care requirement has increased and cost have increased 25%. I feel that the initial assessment was to “get us in the door” and the increase in cost should have been refined from the beginning. Room set up was difficult. We were told that the maintenance crew would help but this did not transpire. We were told of a military discount on our tour of the facility it but this was not included on the cost.

It now is being bought out by Sencerii as of [date removed]. So you must realize there is a transaction taking place & that takes time to get back to normal for everyone. The food was pretty good in the beginning, but now it is like they don't care & neither does the Nurses care about following up to find out the reason. They either try to swap people's food or just forget about you. Like last night for dinner I had called ahead, which you allowed to do if you you don't find anything on regulation. My experience overall is very good. The staff we as a whole is very good & they have a lot of activities & 'they Encourage you to join and the community it self is very clean & again I think the only problem is they are so short of help with nurses & and maintenance people. This may be it probably. I appreciate most living here is that they offer doctors nurses Therapist to come to you here at this facility. Also they furnish Transportation, & over all it is s very nice place to call home.