Sinceri Senior Living

Rated facility overall a 3 because my husband got out one evening at shift change. It was almost an hour before he was located & I was called at that time. My husband was in a wheelchair & location was on a busy street. My husband didn't receive the medical care he needed due to a large place on genital area plus they don't treat residents who may become physical. He was sent to a behavioral hospital where his treatment was nonexistent. After a week he had to be transported to hospital ER & was unresponsive when I arrived. He died 4 days later. Unfortunately I had Covid during this week but got no information from the facility & behavioral hospital never returned calls.

When visiting the facility I felt very welcomed. Since I’ve moved my mom in I have mixed feelings. She in memory care and I’m not confident issues are followed up on. I reported a maintenance issue on [date removed] and it took 2 weeks and several follow ups to get it resolved.

1. There were many things not great, but she was safe, comfortable and pretty good care. 2. lobby and hall,etc always good but they had a hard time keeping staff to clean residents rooms. Many many times I cleaned my mom's room myself. Even bought a little vacuum to keep there. 3. the day staff were all great. At the end I ran into night staff that were so great to the point of grumpy bordering on rude 4. hard one - some staff care was great and some were just awful, especially night staff. At the end I would come in and her bed would be wet, depends not on right, not know the last time for meds. 5. hard to reach people some times cause they don't come in until 10. Lots of turnover. Billing is absolutely atrocious. I'd be curious to know how many people have been billed for things they don't need or services not used. I would find things billed wrong, but some people there didn't have someone looking out for them 6. - residents were always complaining. No flavor, veggies cooked to mush. One time they offered me a plate, and I couldn't even eat it. 7. - had some good ones when there was an activities person there. When she left it went to the dumpster 8. - I thought it was overpriced...we had 3 increases, one was 8%, in the time we were there. We were supposed to get a discount via abenity but never did. It took her soc sec, vet benefits and savings to be there and she didn't have any additional medical needs until the last month or so. Overall it was pretty good, we had a stretch where they were close to being staffed and had some good people. Fairly high turnover so things got dropped or stuff not done or lots of confusion. And oh ya, the hair dresser girl was way over priced for the services she provided....

Employees are friendly, helpful, caring . There is a shortage of employees . Employee ratio to resident is low. If your loved one is diabetic it is a struggle. Meals are not diabetic friendly. In house doctors do not keep me informed regarding medications . They also do Not follow up with diabetic patients as to what is working. Room Cleaning has not hern weekly. This has been my experience perhaps yours will be different .

The workers are friendly and most of the nurses are caring. However , as everywhere there are not enough workers. If your loved one is diabetic you need to be involved from meals to when insulins are given. Once insulin Injections are given there is no follow up with the resident on blood sugar levels. During the night no one checks on his blood sugars. I have called at. 2:30 in the morning to wake him and give him oj to raise his blood sugar . The facility is responsive and visiting hours are generous.

There was some changes causing some disorganization. It’ took over 2 months to get things scheduled with doctors, medication and billing, once that was settled. It seems to be the right fit. The resident is safe and cared for, the other residents were welcoming and very helpful The staff is always friendly and cooperative

Attention to resident's needs, more time to understand what is needed and provide. Faster response and more attention to details that matter (eg. put Fixodent on toothbrush in lieu of toothpaste). Basically need to stop rushing in and rushing out as fast as they can. Better cleaning of room, separating clean and dirty laundry (not putting clean clothes in dirty clothes hamper. Etc. Some staff mean well and try more than others. Chef is very good. The cost is very reasonable, but they suffer in some fundamental ways. We are working with them to see if we can resolve. Not all bad, just needs improvement.

Oversold us on many things at the beginning and once we were in, what were told weren't completely accurate. Additionally, the responsiveness to the emergency calls is well over 20 minutes, which is not acceptable. The facility is very well maintained. Some staff is very friendly, while others are abrupt and uncaring. We have had issues with medicine depending and with responsiveness to ringing the emergency buzzer. Meals are okay. Unfortunately, the aides do not bring the food quickly enough to my sister when it is ready and it is frequently cold. Activities are excellent. This is on the expensive side of the ones we looked at and we are not getting the care we expected. Well-maintained community with excellent amenities and activities. Staff is not always attentive and response times to patients needs is lacking.

We gave the overall experience a 3 because right before my stepdad passed we didn't feel like he was provided the proper attention. We found he soiled himself several times and also he fell and broke his leg.

Personal room cleaning needs a bit of improvement. We chose this facility because the friendliness of the staff is outstanding.

My dads food is delivered to his room and its consistently cold. He's in memory care unit now and he's not allowed a microwave or stove, so he cant warm it up himself. Units and general area are clean and kept up nicely

The people were super nice, but it felt they were understaffed in the memory care wing, and most of the people in there are not able to tell someone if they're not getting the care they need. We just weren't happy with a lot of things. It may have been our unique experience...? I was noticing he wasn't helped or encouraged to get dressed daily, just in pajamas all the time, and most often, the same pajamas and Depends briefs for days without a change. The bathroom floor was always gross, and the roommate activity tracked it all over the shared space between their rooms, so the floor was always sticky gross, and with my dad in a wheelchair his hands were touching the wheels after rolling over that. I had to ask them often to please mop daily, or I just did it myself.

It was a horrible experience on so many levels . In my opinion- many ( but not all ) of the staff were extremely unequipped and inferior at their core responsibility to protect the resident placed in their care.

Since my mother had macular degeneration, I wish I would have made different arrangements as she found it very hard to maneuver around the facility. Sometimes the Employees were very helpful but sometimes She had to rely on her neighbors to help her get around

After returning from the hospital last week have noticed marked improvement in all categories. I would recommend The Wellstead community to other families, however, with explanation of what went on the first two months

When it comes to the meals and dining they are often out of basics like iced tea, ice, etc. much food is way over cooked- burnt, and serve fruit that should be thrown away. Bedford Estates is a suitable place for my mother, but needs improvement or I will consider moving her. The good- management staff is very nice and responsive and the facility is a nice. The bad- Many of the staff that execute daily tasks like food service, trash collecting, cleaning, etc are poor performers. Many are rude, derelict and incompetent, resulting in inappropriate conversations and interactions with and around residents, poor quality of service- to include poorly prepared meals and frequent unavailability of standard items. Management should focus on quality hiring and staff oversight internal controls to improve the above.

It's satisfactory. It's not the best, but not the worst. Could really improve on cleanliness of the common area carpeting. Of the halls smell strong of urine.

We picked this community because of the reputation, location, and prior experience at a different location for a different patient.

The Brookdale Northville was clean. The staff was usually friendly but not always. Would say that they would do something but then not do it. The staff was to assist [name removed] with his feeding but would only show up some of the times. He didn't eat the food, he was tube fed, which the staff was very bad about giving him so he ended up doing it himself. Some activities were very nice like bingo and when the drinks were served with entertainment. It was mostly a good value.

They were very friendly in the beginning as we met with them. Answered all our questions. Let us know when a room was ready for mom. So we saw the room, signed the papers and chose a move in date which was approximately 2 months out. We were told it took about 2 weeks to turn a room around so there was plenty of time to get it ready before move in day. I checked with them 5 days prior to our move in day and was assured everything was ready for mom to move in. Well it was NOT. The room was filthy, not painted, holes in the walls, patched spots on some walls…and more. Of course we didn’t find this out until we were moving in and there was nothing we could do but move in at that time. We spoke with the executive director about this and nothing was been done to this day to rectify anything.-