Sinceri Senior Living

As a frequent visitor (once or twice a week for the past year), I have found Elmcroft of Braeswood to be severely understaffed for long periods of time, leaving obvious gaps in housekeeping and personal hygiene assistance for scores of residents. There is a higher than usual turnover rate for staff and executive staff. At times, I wonder how this facility is passing state inspections or retaining such glowing ratings from [Removed] and possibly other senior living marketers. It has taken me awhile to write this review because I like everything else about Elmcroft. It is a friendly and cordial environment but falls short of giving each resident the quality of individual care and attention they deserve and need and for which they are paying. On many occasions, I have visited my elderly relative (who requires assistance with bathing) and returned a week later only to find him lying filthy on the same bedsheets and in the same clothes and underwear he had on the week before.

No kitchenettes in units, not impressed with facility.

The facility was outdated and even a little shabby. The tour guide was very nice. But she told me they didn’t have pendants for residents to wear around their necks and the nurse visited only occasionally but LVNs were usually on site during working hours.

My loved one lived her for about 7 years and the last two years it really has gone downhill. There has been such a high turnover in staff with each new director it seemed to get worse. The rent kept going up and my mom wasn't getting the care she needed. We no longer felt safe and I wouldn't recommend this to anyone.

I looked at Morning Star when I was looking at different living options for my parents. When I went on a tour, I was just lost. We were over in one part of the facility, and then we were in another. It was just too confusing, and I could just imagine my parents getting lost there as well, so I chose another community.

Old, pending repairs and modifications. Didn't like Cobblestone and one-way street.

I toured Wellstead while looking for living options for my father, and while I thought the facility itself was good, I really was not impressed with the woman who gave the tour. She did know what she was talking about, and was informative, but she gave the impression that she wasn’t really involved with the residents. When I saw her interacting with them, she didn’t know people by name, and the conversations just seemed wooden. As I said before, even though the community itself was nice-looking, I wasn’t really made to feel comfortable by the staff and the people there, so I ultimately chose a different community for my father.

Visited here. Place smelled of urine and residents did not care for the food in the dining room as we waited for a tour.

The place is kind of depression. Too many nook & cranny, narrow hallway, not very fresh, staff don't seem too enthused. Fear the possibility of wheelchair bounded mom can get stuck in some corner & forgotten. No firm pricing with a big unknown piece of care cost. Would not consider at all.

The memory care area of this community seemed a little understaffed when mom was there. They just set residents in the dining room and did not make sure they were eating. The food looked ok and the community was clean. Someone went through her room and left food and clothing on the floor. When I visited I only saw a nurse, two aides and a social worker on the floor. I would not recommend the memory care unit of this community.

We were impressed with the staff at Magnolia Springs and it is a very nice community. I felt that it was more of an independent living style as they do not have nurses on staff, Building is large and spacious but that does make for long walks.

From what we saw on the tour, they are not what we were looking for. I thought they were looking dated and the parking for the guests was terrible.

I toured this community for my father, and his needs. Overall my tour was decent. The appearance wasn't the best. I noticed the carpets were very dirty. I didn't even feel comfortable walking on them with shoes. They could had done a better job with the cleanliness of the community.

The employees are very nice. The building does not smell good. As a construction professional, I see water intrusion. Look further.

The community feel was not what we were looking for when touring for my father, who is still very active and social despite his advancing memory problems. At other communities, I felt like he would be drawn out and engaged in the community, which could slow the progression of his disorder. What I noticed in this community was that most people kept to themselves and many people were in their rooms with the door closed. The people that we met weren’t particularly outgoing. The design of inside the facility felt more like a nursing home and less like a community. I didn’t feel that either myself or my dad could make a good connection with the management.

My tour of this community was an okay one. The community appeared to be well maintained. During my tour I noticed an activities going on, but the residents weren't really participating. I wanted a more active community for my parents, and their needs.

I was not impressed with my tour of this community. From what I saw it is more an independent community, rather than a memory care facility. Which is what I thought they offered. The staff didn't seem fit to care for Alzheimer's patients. I would not had felt comfortable moving my parents to this community. They would not had been able to provide care that I would be comfortable with. More so this is a community for someone who just needs light assistance.

This may seem like a good place based on costs and amnenites offered, but let me tell you.....During the initial sales pitch they will tell you anything you want to hear but once your loved one is locked and signed in, all the lies will come out! Please notice how many people move in every week..... they're not dying, they're leaving! Meds are constantly mixed up and given incorrectly, the rooms are not cleaned regularly- (my loved one has to live with a filthy room unless I clean it.). The shower has never been cleaned in 2 years my loved one has been there. The clothes are washed and never nicely folded,( just thrown back into a laundry basket) and then sometimes lost. The activities are mostly lame. Cost goes up 3-5% every year. The workers are mostly polite but it's all a facade. If you have questions about your loved ones care, or you notice something wrong, you better don't dare ask or they may threaten to throw your loved or out! TRUST ME! Please look somewhere else! I wish I could take my loved one out- they don't deserve to be treated like they treat them.

not as updated as it should be. appeared to be an old facility. Did not give me a warm/friendly impression when I left.

I did not have a very good first impression of this community. When I first walked into the building the lighting was very dim and there was little to no natural light throughout the lobby and dinning room. I also noticed that the bedrooms seemed to be tiny as well as very little windows allowing again no natural light into the apartment. It just seemed like a very depressing atmosphere that I really would not want my mother to live in. The staff was friendly and they did have a beautiful courtyard on the positive side.