Sinceri Senior Living

Response times are poor -10 or more minutes is forever when a person needs transfer to a commode. Doctor does not see her even when we are called & told specifically he would do so. Aides are not very attentive.

I have been having so many issues with my room. The carpet is dirty, my bathroom is broken, and the sink as well. There is an assisted living next door and everyone from there seems to come over to the independent living side and have their meals here. Unfortunately there aren't many staffs around to help them out when they are eating and there is always a mess in the dinning room. I feel like i am providing a lot of care for them when they are around. They also didn't inform me that the water classes were only in the summer twice a week. I have spoken with the director regarding this matter and they have not really been doing much to address this issue.

This was our very first call and we scheduled a visit for Sat. Aug. 6th at 10 AM. Mom accompanied me, but other than the menu and location, we were not impressed. Our tour guide took us to many rooms which upon inspection she couldn't show us and the only room we viewed that wasn't occupied was recently vacated, with soiled carpets and walls. She concentrated on their new digital medication management and charting stations in the hall, which meant nothing to my Mom. The halls were narrow, no occasional seating, reminded one of a nursing home and she didn't seem to know residents or staff. Unfortunately this first visit turned my Mom off to further looking, so I (and the family) will back off till something happens to change her mind or we have to force her into a move for her and Dad's health and safety.

This is more of an assisted living facility, not for dementia care. The staff does not provide the attention and care that dementia patients need.

They market themselves as "affordable"; however, they refuse to release actual costs without personal interaction with the potential resident. My understanding from three residents is that low-middle to middle income seniors cannot afford the monthly rent. They actually prefer to cater to the upper income senior.

Not very impressed, no medicaid, $6,850 per month private, mattresses on the floor to prevent falls, pretty beat up.

My father was first put with a patient that we were later told never is roomed with anyone due to the severity of his condition. After a miserable and sleepless night he was moved but his confidence in the facility was rightfully shaken. The next night he waited for over an hour to have assistance to the toilet and was told that he'd just have to wait as the technician had 18 patients and pooping wasn't a priority. The stress was great on his fragile system and we went back to the hospital the next day. The nurses who had cared for him before Knightsbridge were shocked at the damage 48 hours had done. I would never suggest this place. It looks nice and the food is good. If you can care for yourself then it might be a good choice. But it us NOT a good choice for medical assistance of any kind. And the attitude that the nurses gave us when we decided to take him back to OSU was horrendous. You would think we were dipping directly into their pay! They told us to ignore his 'antics' and go home. I don't think needing help to breath or get to a toilet is antics. Those nurses need continuing education in compassion. They will grow old and require assisted too. I hope they get exactly what they've given.

From the time we made the decision that Edgewood worked for my Mom the care was bad. Within the first two weeks they "accidentally" let my my out the front door. She wandered the streets for hours until finally she went to a door and the homeowner called the police. Not much later one of their caregivers [removed] my mother with her finger nails. The wounds required antibiotics and there are still deep scars. The caregiver said my Mom was trying to hit her...however the caregiver had no marks. My mom is nearly 80 and the caregiver was approximately 25. Unfortunately the same scenario happened a second time...begging the question of the training at the facility. The staff is not adequately trained to work with the trials of Alzheimer's...especially those that are still talkative and mobile. Their answer is to give the member mind dulling drugs. If you don't comply then they increase the costs by 30-40% with no explanation. They seem to do well as long as the client is wheel chair bound and can't communicate...or is drugged into submissiveness. I've had family members in 4 different facilities in the Portland & Beaverton areas and this is among the most frustrating. Many of the people there are well meaning and work well with the clients, however there is a general lack of training and therefor they are I'll-equipped to understand the complexities of Alzheimer's victims. On a positive, they do offer a solid amount of mind stimulating activities run by Lisa, who is a gem who offers some redemption.

My Dad moved in on Nov. 4, 2013, on the fourth day we were told that he fallen but it was not serious. After a visit by my brother later on that night he required medical attention by ER Dr for trauma to the inter part of his arm (not consistent with a fall). Called home office and sent picture of his arm and didn't get a response for several days. We did his laundry & cleaned his room the whole time he lived there. He was isolated at meal time. The care declined dramatically!! He basically became lifeless there. After a Dr's. visit that confirmed a 35 lb.weight loss i decided to bring him home. Upon packing his belongings i was told by four staff members(& a pvt.duty care giver) he had been [removed] several times. (covered up by staff) Unfortunately he has not been the same since he went to Elmcroft. Sadly i entrusted these people to care for him. They decided to clean house and get rid of the people that required more care basically. My question is how do these people sleep at night??

Pushy used car type sales presentation with Cheryl asking a little too much about finances and really trying to close the deal in one trip, and almost discouraging looking at other options. Showed me a room that needed new carpeting and was dirty, had to get the paperwork together and I had to wait while they got their act together. Facility was overall attractive, just not a spit polish to the presentation or the rooms.

Geared for dementia patients. Cold feeling, depressing. Expensive. Not for us.

I don't know what happened, they weren't able to handle his needs. They were not giving the proper medication, I don't really know where the fault of that would lie. It was not a good experience, for us, and I didn't feel comfortable staying there. There was a communication breakdown somewhere. The hospital said in the last couple of years things have changed at Hudson Creek. They were super nice, when I visited, every question we had they were able to answer. It was nice it didn't smell, it was clean. The doctor went to examine him, and I was not impressed with her.

Too far chose not to visit. May reconsider if cannot fine anything closer.

Abby was unable to meet me - said she didnt receive the referral. Cookie (receptionist) and Danielle (housekeeper) showed me around. They were very nice but weren't able to answers questions, etc. Facility was dark and drab and needs updating. Don't this Mom would like it. Dining area very small.

I'm moved him out as soon as I could. Hospice did come in the morning to make sure he was awake and dressed. I don't know what kind of care he would get if they didn't come in. They hadn't been taking care of his teeth, they were supposed to take him to doctors appointments, he missed them, and they didn't even tell us about the service we can pay for to take him to and from. They don't make sure he eats. They say that they do but they don't, I visited on a weekend and there were two staff people for thirty residents!

Not independent both the alleged independent is in the same building only separated by one being on one side and the assisted on the other side of building. They had integrated meals very disturbing although the food was good. Very old.

I don't believe after hours they have enough attendents for the number of patients in the facility. My aunt developed a UTI while she was there, she fell and injured her back and I still don't know exactly what happened. I was called by their supposedly medical personell and told to take her to the hospital, and when I arrived they said that they checked her out and she didn't need to go. The floors are concrete with tile and carpet that isn't very thick and my aunt is tall so how could they know without an x-ray if anything was broken? She is old and her bones are brittle. I only observed 3 people on duty at night and one time I pushed the button to be let out and it took 20 minutes before someone came and let me out. I was quoted one price and it ended up being a couple thousand more by the time she moved in. They had a lot of eye candy, gingerbread on the outside. Most of the people at the facility are not mentally awake enough to comprehend the facade... so who is that for? I haven't been able to move her furniture out of there yet and they are going to charge her for another month.

I toured this facility today in search of a long term care facility for my 95 year old aunt. One woman was being trained and the other supposedly was a community services administrator. I had several questions that the administrator could not answer - I felt these were simple questions she definitely should have had immediate answers to - and she left me sitting with her trainee for a good 10 minutes in awkward silence. The trainee did not attempt to engage in any conversation whatsoever. When the administrator returned with my answers, we toured the facility. Nice facility overall. Looks very clean and well maintained. Just seemed very quiet and subdued, as was the demeanor of the administrator. I asked for a price quote to be e-mailed to me as the pricing structure was very confusing and not straightforward at all. I was promised an e-mail straight away and still have not received one. My aunt will not be living here.

EEEEW. Not for mom, seems like an old folks home (well, it is). One room looked promising, but there's no place to sit that's pretty and the dining room and lobby were depressing. Didn't like the vibe. Understand why it's less $$.

Rooms small