StoryPoint Group, LLC

Quality of care is lacking somewhat but it's a problem everywhere being short of help but they do respond when you complain so that is good. All are very friendly and want to help when can.

The facility is amazing. It is very clean & the staff is very nice. They treat my mom so good. There has been a lot of staff turnover since my mom moved in one year ago which gets confusing & frustrating l. However when we have questions we get a response asap and the executive is working hard to get the communication running smoother. The aids that help my mom are wonderful. They treat her with kindness & care. My mom isn't a huge fan of the food but there has also been about 4 chefs since she moved in so her opinion changes. All in all Independence Village has a wonderful place for my mom with plenty of activities & people around to help her & she's very happy there.

We feel the staff at Independence Village really cares about our dad. Additionally, they work very well with hospice. We are very glad we chose Independence Village.

The facility is really nice and large and open so that the residents have plenty of room to go for walks. The facility could use some updates such as carpet for a re-fresh. The staff is always super nice and very helpful and caring. By far the biggest weakness for Springvale is the quality of the food service.

Very friendly I enjoy the activities and the freedom to come and go as I please. Great place for mom and dad or just mom or Dad. On the negative the Kitchen needs organized a bit better. But the food is pretty good

There had been a lot of changes to the building and staff . The kitchen is a mess. The menu is the same thing weekly. Shortage of food. Not paying attention to what is needed till it's to late. We pay a great deal for meals. The kitchen staff should let people know.

It definitely feels like family. The small, hometown atmosphere. Seeing residents active in the facility.

Great management group. Many activities for the residents. They have a great group of folks that welcome new residents and help integrate them into normal activities like meals, Happy Hour, craft parties, etc.

We were extremely satisfied with the overall experience. They took very good care of mom and loved her. The facility was clean at all times. And very bright and well lit throughout.

There was always aides around. The place was always clean and the quality of the food impressed us. My only concern was They had activities frequently and church service once a week, that [name removed] loved. Our only concern was [name removed] nice clothes got lost in the laundry or distribution process. She was often seen in clothes that didn't fit and 1 time she had on a blouse that was ripped all the way up the side.

My mother has resided at Story Point for over a year now. She doesn’t need much assistance, just someone to supervise her showers. The staff is very conscientious about this and is dependable on keeping a schedule. Her room is cleaned regularly. The food is mostly good. Staff turnover is the norm for this industry, and they do a decent job of handling it. Recently my mom had to be taken to her hearing aid place on short notice, and they were able to get it scheduled for the next day. It wasn’t a bus day, so the administrator took her. When I send emails to the administrator about something, I get an immediate response. They have good activities for MU mom to participate in. She is happy there, and it gives me peace of mind to have her there. The people who work there are always very friendly and helpful.

Staff is very helpful and friendly. One bedroom apartment is approximately 500 ft.². The best thing about it is it has two single door closets plus 1 three door closet.

The care was good, but I would tell others beware of attempts of frequent fee increases.

Atmosphere is great and [name removed] seems fine there. [name removed] room is small but he does not complain about it. I wish the location was closer to where I live but it's ok.

What we like the most about StoryPoint is the location, cleanliness and maintenance of the facility. Also they could improve on having more CNAs and staff fluent in other languages

Food as been hit or miss. High turnover. Activity director turnover has been high. Good one now. When he moved in they had a good cook and gave solid options. New management has been challenged with keeping a cook and offering options. Serving food hot can be a challenge too. Rate went up significantly after one year with no notice. So careful with that. Still reasonable overall.

The staff at Bayfield have been very helpful, extremely professional and are all customer-service oriented.

It's a lovely community and we were sad to leave. That was a bumpy start - the Activities Director was out so my aunt was unable to connect with people and become comfortable. And it took a while for anyone to welcome and introduce her to people and the experience. It's truly and independent living so if you need help and assistance it takes a little longer to arrive that we would have liked. There are many nice people working and living there and I felt that my aunt was in a safe and caring place. We are grateful:) I would encourage them to create a WELCOME WAGON committee that is filled with residents and staff to help new people become acclimated to the facility.

The entertainers and food are the best. Overall décor is excellent. Soundproofing could be better. Sawmill Pkwy can get noisy. We would definitely recommend this community to other families.

I really enjoy how friendly everyone here is and how they try to include new people. There are so many activities that it is hard to get moved in. I also am so that they allow you to have your pets with you.