StoryPoint Group, LLC

I am really impressed with the leadership of the facility. If you have an issue & tell them they get right on it!

No registered nurse on staff on weekends. Wonderful and tasty meals were provided. The activities offered were varied and very stimulating for the patients that chose to participate.

I would say that it has a warm homey feeling that makes you feel welcome. As in any place there are a few residents that can't seem to muster a smile

The place is wonderful community and all of the staff is wonderful to be around. We always have different options for activities in and outside of the building. I would like to see more variety in dietary choices and maybe the soup a little hotter.

The facility is very well cared for and the rooms are larger than are typically found these days in similar facilities. The staff are very caring and attentive to resident needs. They have a lot of well-planned activities and resources as well. My mother lived there for 8 years and consistently let family know how pleased she was with her living situation.

Staff is very friendly and loving to the residents. I do wish that for those who have cardio/ respiratory issues they would monitor vitals more than every 30 days

My dad couldn’t return to his assisted living after a fall because he needed more help and had to be pushed in his wheelchair. We were sad, but it turned out to be a blessing in disguise. He’s been at provisions for 2 months and is doing better than ever.

My advice to other families, no matter where they are going, is to always remember that they are advocates for their loved ones. It is important to establish clear communication early and often in the beginning to make sure your loved one is comfortable, and to make sure the facility knows your loved one and understands their needs.

My husband's brother feels comfortable living there. He likes the food and the facility in general. It's close to us so convenient to visit. Glad they are working on improving the buildings. The surrounding grounds are very welcoming. We are greeted every time we walk in the front door. It's overall a good fit for him.

Even though the facility is understaffed, as many places are, the workers all genuinely care and respect the residents at the facility. They all work very, very hard!

Some problems at first---limited meal options and common area cleanliness concerns. New management has been showing gradual improvement; our apartment is great as is location. We were not expecting so many residents needing assisted living services. Sales people should clarify that Story Point Wyoming is not Independent Living but a combination of Asst. Living and Assisted Living.

The young lady in the office is extremely helpful. I think her name is [name removed]. She had lots of helpful information. The apartment size is good for 1 person but the bedroom ilhas weird angles which makes arranging the furniture a little challenging. There are activities available if the resident is interested. My husband takes a while to get comfortable with new people. The staff checks on him regularly and encourages him to get out of his room.

Outstanding fun time. Staff was engaged. Enjoyed the band and information. Cause marketing for the Alzheimer’s walk was very nice. Won the wine. Just want to say that this is an amazing place. I am working with my mom to accept that this is the best option moving forward.

The young man, [name removed], in marketing was very helpful very nice! Activities director was A+!Caregivers were a C- .Director of nursing and executive director, a C. First couple of weeks there they lost my husband's walker and never found it the months that he continued to be there. They gave him other walkers but they were different sizes different shapes, different heights and during that time he fell a lot. They also lost quite a few pieces of his clothing even though I had them labeled. Food is a B+. Communication with staff C+ to B-.

My dad is adjusting well and the staff has been very supportive of his needs. It was tough on him after being independent for his whole life. Provision has worked well to encourage and support him and his needs.

All in all we really liked the facility and felt like she was well cared for. Hospice was there everyday too so it was sometimes tricky to differentiate who was doing the care but I did see some staff going above and beyond, putting lotion on her and fixing her hair before taking her out to dinner. The move in was great, because it was so quick, they were able to provide a lot of the furniture until we would get our own. Unfortunately, she went downhill pretty fast so she was only there about three weeks before passing and didn't participate in much, but when she was in the hospital, I was constantly on edge and advocating for her, and when she moved to Danbury, I felt like I could finally breathe a sigh of relief because at least there were people there who seem to care. The only critique I have is, it was a bit of a pain getting in touch with someone in billing and getting everything wrapped up after she passed but nothing too crazy and once I did talk to them, it was done, no back and forth or unfair charges.

I would give Story Point Chesterfield 5 stars based solely on executive director [name removed]. She’s been amazing. [name removed] is responsive to the needs of my parents and has been extremely accommodating. The caregiving side of Story Point hasn’t been as easy to deal with but I do have to say that the issues we’ve raised have been dealt with in reasonable manner. Overall, I would highly recommend Story Point Chesterfield.

Uncle lives here and is clean and friendly. Food could be better but isn't bad. Lots of friendly neighbors. He seems to feel quite safe there. Independent living so no help other than light house keeping and 3 meals a day.

All in all, the service, care and facility are all very good. Just a couple of suggestions: When it comes to conversations about loved ones, with staff members, it would help to not speak as though they aren’t in the room. Include them in the plan and ask their preferences. They need respect, and when they are capable, to be included in the “why” around decisions regarding their care or policies or procedures, (we can still make the bigger decisions in their best interests). Conversely, when working directly with a loved one and they are afraid to ask for toilet paper or don’t have their dirty laundry ready, take a moment to help them. Be more direct….with respect.

Every move that a patient with dementia makes reduces their life by a significant amount. Hospice was invaluable. They have far more knowledge regarding dementia patients than the staff....use them. They need more activities to keep people engaged. They had just hired someone and she was improving the process. Food was just not very good, often cold & dry. Frequently the choices were hard for people to chew.