StoryPoint Group, LLC

I toured Independence Village of Avon and I had a good tour experience and first impression. The marketing lady, [name removed], was very attentive and reached out to me a couple times to follow up. Although the facility was a bit older, the community had a nice layout. Everything was on one level. Unfortunately they didn't have anything available, so we chose another community.

All of the staff have been super friendly so far, and it is a nice community but there could be some improvements. We have had a couple issues here and there but they are working on ironing them out. The meals and dining service is so so, that is one thing that could be improved. However I do really enjoy living here, I really like my cottage which is separate from the main building.

Feel safe and secure living here. Have high hopes that quality of food will improve with new chef.

[name removed] passed away after her return from a psych evaluation that Atria ordered in response to an outburst. The whole send her then notify the family about it cause some stress. Topped by the fact that Atria was unaware that the facility they send people to does not allow visitors. So we went a week where we were not allowed contact with mom. On her return hospice was encouraged and she died days later. She fell twice. Not sure why the supervision wasn't quick to respond as they said they would be. They did have a lot of scheduled activities. Good base price but beware of add-on hours of care which it seems they wanted most residents to have.

For cleanliness it is a large facility just a few things I noticed on stairs and hallways that could be vacuumed.

Some of the stuff going on is just them trying to recover from covid. They are very understaffed and it takes forever for the residents to get their food. She has seen a change in the food in the past week. The staff that are here are wonderful. there are just not enough of them. They also do not have the amenities right now that they would normally have. I think more communication with the new residents and families would be helpful, maybe an orientation in the beginning.

Good place to live, staff are very friendly.

I thought Danbury North Canton was very nice, very clean, and for the most part the people were very friendly. Occasionally you'd run into some people in management who weren't very nice. I had a studio apartment that came with a kitchenette, a bathroom, and I had to provide my own furniture. They allowed pets, I had a small dog with me who's around 15 lbs. They offered housekeeping services where they'd change your linens bi-weekly and wash bedding & towels. Sometimes it seemed off, because I would receive wash cloths and towels that didn't belong to me. They were supposed to wash our things separately, per unit. They also offered transportation to appointments & stores, and I believe it was included for the monthly price. Your trip had to be within a certain distance of 10 miles, anything over that and there will be an additional fee. It's an overall very nice place and if I had to go back I would. I would recommend Danbury to other people.

Our family had an in person tour and the tour experience was really good, everyone we met with was great

Given that Provision Living is a newer community it is still very nice and is kept very clean. It is a well laid out smaller community and based on our experience so far we would recommend them to other families.

This was a nice community with nice staff. The price was more than we wanted to spend.

It takes a long time for aides to respond when I push the call button. Staff shortage has resulted in me not getting my shower weekly. Staff does not keep my toilet/bathroom clean or empty my urinal. It is starting to get better.

Very clean building. The staff are helpful and pleasant.

All things here are very good. No problems, but costly.

The tour was great but it was just not what we were looking for for our loved one it was just too big. This was a really good tour just not the right fit.

Been here 5 years, very happy here.

This was a very nice and welcoming community. This was too fancy for my loved one, and the location was on a busy street.

I would recommend Glen Oaks and their philosophy on caring for the residents. The residents are out of their rooms socializing with other residents or participating in activities. The staff are good to work with if the family has any questions or concerns about our loved one. Medication management, dressing assistance, and transfers are some of the care types the community is able to assist with. They are good at assisting the residents. The room, utilities, changing of linens, laundry, housekeeping, and more is included in the monthly rate.

The Director is very attentive to family concerns. All concerns are addressed efficiently snd effectively. When our mother was moved here from another facility where she fell twice in one week, our anxiety was high. The staff were very helpful and listened to our concerns to ensure mom’s safety needs are met. Her first six months we’re complicated by an open wound.that required two short stays at the local hospital and visiting wound care RN . The Physician Assistant is very considerate and helpful participating in mom’s care too .

Grace Haven is certainly caring and I really like the administrator. I could tell they were struggling with help, and their lack of staffing was really effecting the meals. I'd go up there and it would be 2 hours past lunchtime and my loved ones were not fed, one of which was diabetic. it took them a while to come down when we pressed the call button for help with things. aside from that, their communication was very good and usually done through text and phone calls. they offer transportation to appointments and stores, although we never used it. they also allow pets, and my parents had their dog there. the apartment was very nice, the only thing was there was no full kitchen just a microwave, but I understand why they didn't have that. the laundry service was done by the staff and included in the monthly cost. administration was very good at responding to issues and gave me her direct line, I thought that she handled that very well. overall, I would recommend this community to others.