The Blake by QSL Management

My loved one is currently a resident at Holiday River's Edge and the his experience at this facility has been overall good so far. The staff and the meals are very appreciated. The TV hookup has been difficult, but that is not the staff's fault. The provider is not the fastest. Overall, my loved one is very happy at Holiday River's Edge and I would recommend this facility to others.

Overall, my mom's experience has been good. However, she is NOT happy with the meals at all. I and my brother have lunch with her there and I agree with her. The food is really bland and tasteless. It tastes like it was frozen and heated in a microwave. Lasagna was frozen in middle. Sandwiches are soggy. My mom. Has lost weight since she has been there. We bring her food to keep in her fridge.

The Anthology of Tuckahoe facility is very nice and the apartments are comfortable. They messed up her medication and was being overdosed with blood pressure meds making it dangerously low. I wish the director of nursing took it more seriously. The aides are nice and helpful.

We picked this community, because they had more activities, more people, a lot more senior veterans, spacious studios, the staff is helpful, the rent is affordable,the local stores are close proximity within walking distance. It's ok the residents are friendly and they have a great deal of activities and the staff are helpful but sometimes you have to watch the meals they can come hot or cold but there is always a remedy. Although, the food could be improved.

I have a very good relationship with staff. they are helpful and there for you, just ask them when needed. Our manager is A1 ok. Building and apartment are great. We do need another elevator - we only have one. We have some tasty meals most of the time but we get there and have to wait up to 45 minutes

Patience is important in dealing with the world of corporately owned for profit Nursing and Senior Living Facilities, especially for the middle to upper middle income brackets. Lower middle and below would not have the options of Senior Living unless Medicaid paid their care. So all types of care are out there, especially if you have options based on your financial situation. Laurel Glen at Carrollton is comfortable and safe and is part of the community that I have lived in for 40 years and it's older and been here for many many years. I am comfortable in their care, it's the perfect place for me.

It's great for someone in their 70's or 80's if it's affordable for them. My husband and I are in our late 60's it was ok for us while our house was being repaired from hurricane Ida. We were not ready for senior apartment living. The meals were very good when they had the chef he took another job and the meals were not as good. The staff is very nice and they try to keep the place clean but some residents have dogs and there were fleas but the staff were trying to stay on top of that. I did also appreciate church service offered every Saturday morning. It's a very nice place if you have to live that lifestyle.

The thing that sticks out the most about Benton House of Augusta is the staff. They really listen to the concerns of the family. We have been very happy with the staff that take care of her, they even take the time to send me pictures of [name removed] doing the activities they do. I do think that they should have more movement for the residents during the day program. Overall I would recommend Benton House to others looking.

We toured Holiday Ashley Park during our search for an Independent Living facility for our loved one. This facility was very nice! Everyone was friendly, the facility was clean, and the food was good.

Our tour was great. The staff of the community that gave the tour were wonderful. We felt the community was not a good fit for our loved one, so we decided to go with another community.

The Orchard was also very nice. Their semi-private memory care room was also considerably more expensive than Madison Home Place's private room. I might very well prefer it for assisted living-if budget weren't a factor...The amenities at The Orchard also appeared to be better than Madison Home Place. However, my family couldn't very easily afford it. The only reason for a 4, is because the main person responsible for the tours was out. The rest of the team performed very capably.

It was new, lovely and bright with nice and differing common areas. They have a pool, decent activities, sales person was engaging, staff friendly, lots of people milling around, bistro for coffee, snacks, beverages and sandwiches. Beautiful courtyard and catholic service with communion weekly.PT and OT are very good, staff is very nice but they are understaffed as are all places and it can take awhile for someone to answer call bell. Facility is clean and well maintained but room cleaning is spotty. Residents are generally engaging. My husband is very happy there. Food leaves a bit to be desired but nice that dining is open all day and there is a menu you can always order from along with daily specials. Activities tend to be more female oriented, again all facilities have this issue.

The staff at Benton House are short staffed especially on the weekends. Our loved one doesn't always get her meds in a timely manner. When it comes to the activities they take trips to Eudora Farms (wildlife preserve), Atlanta aquarium, cookies to firefighters, bingo, hangman, happy hour, guest musicians, ice cream socials, At least two celebrations of some kind every month. We would highly recommend this community to other families looking for a place for their loved ones.

Be sure to fully understand the cost structure before moving in. But I think the staff and care are excellent. And it has been a good experience overall.

Our family had an in person tour with Magnolia Brook on Siegen and he community was very nice but it was significantly more expensive then the community we ended up picking for our loved one and they were completely full.

I toured Holiday Dogwood Terrace and everything was excellent at this facility! The facility felt very welcoming. The cleanliness, friendliness, and staff were all great.

General Observations: The sign outside reads 'Gracious Retirement Living. There is very little graciousness in this set up, particularly the operational policies. Without the support of the staff, Ashley Park has little to commend it. The basic bones of quality are here. National operations needs to consider the impact of their policy decisions from the Resident's experience.

There are a small number of apartments at Anthology, so my 91 year old mother has been able to make friends quickly. She is not overwhelmed. The staff is caring and willing to do extras for the residents.

We toured Holiday Deepwood Estates and the tour was good. However, the facility is very old, dark, and a bit depressing. The staff was nice and helpful. We just didn't feel it was the place for our loved one.

Haywood Estates is lovely. They're in a transition right now. The manager is new, and there is a lot of turnover. The ones who have left seem to be the ones who paid the most attention to the residents. Some of the ones they have hired have been good, but it's getting much more rules based and rigid than it was when I first came here. Dining needs work but is improving. The dining room is not very clean - I don't believe they sweep the floors but once a week. The salt shakers are often empty. And they are out of many condiments (butter, jelly, cream, etc.) The activities are not challenging enough, and I'm not a fan of Bingo. The therapy department that has a clinic here is wonderful. The beauty shop is good. I like my apartment. It has worked out well, and I really like how quiet it is. Overall I do like it here.