The Blake by QSL Management

I needed to move Mom to Greenville from another facility out of state, as she is 93 and I needed her closer to me. Haywood Estates in Greenville is not the facility that the previous one was, but I can indeed see that they are making great strides in improvement, as Haywood has a new administrator. Mom's apartment is really lovely and spacious, but the staffing has suffered since Covid, as with all facilities. Mom's biggest complaint is that the food is not up to the standard that she is accustomed to. Again, the new administrator is making wonderful changes, but the residents have no kitchens, so they have no option but to eat what is served to them in the dining room. I do know that the administrator is working on that. I have eaten there with her, and it is okay, but the menu is limited. That is the only real complaint the I've heard from her consistently. Also, the location of Haywood Estates is terrific. It is close to everything (mall, grocery, entertainment and senior action) and they do most things very well... just the food needs improvement. That is very fixable.

They seem to be short staffed a lot. It has gotten a lot better in the last 30 days. All are very friendly helpful and nice.

I reached out to Haywood Estates looking for somewhere for my Dad. [name removed] was quick to respond with how Haywood could meet the needs and stepped right in to make him feel at home. My dad moved in [date removed] and the staff does care and makes and effort to address any concern that I have in a prompt manner. They offer many included and a-la carte amenities that you can pick and choose from with the care partners they have.

I like living at The Fountains at The Albemarle. The residents and staff are very friendly and helpful. The apartment is very nice, a good size, plenty of storage area. They provide a wide range of activities.

They have improved on the housekeeping schedule for laundry and bed linens. There could be improvement in choice of beverages with lunch and dinner.

This facility is very good. I've not noticed very much negativity. The staff are friendly and do work with you if there are any problems or concerns, which there's been nothing major for us. Communication with the family is very good. Housekeeping is once a week and pretty good. They offer a good variety of activities. They also offer transportation. I do like the idea of entering the building with a key fob. The only drawback is that you only get one card, but it's a regulation and I understand. I would recommend this facility to family and friends.

Every time we come to visit our loved one the staff members are always very friendly, and we love that residents are always up and out of their rooms interacting with one another. The meals and dining service has gone downhill some but we do know they are working to improve that. Our loved one does enjoy bingo ad when the library comes. She also enjoyed the day trip where they went out to lunch.

The Fairmont is an adequate facility, it is not as bright and shiny and new as some others that we looked at, but the value is great. I definitely thought it was the best.. The whole holiday group I really just don't think you can beat it, they are all over. I would definitely recommend The Fairmont to others looking.

Holiday Haywood Estates was fine - it just wasn't a good fit for my loved one, who needed more care than they could offer. The apartment was great. And so were the staff, although they were short-staffed like everybody else, and things didn't always happen right when you thought they would. The food was good. Know that they have staff there during the day, but not during the night. We had an emergency occur in the night, and I just wish they could have had staffing at night.

They take care of the people well. They go out of there way to help people, wherever they need help. The food that they serve, they go above and beyond, with the different times that they offer meals. The transportation system could be improved, for store visits, and outings.

My loved one likes the food. They are trying hard to care for my loved one. The new director is amazing. The food could be better. Overall, I would recommend to other families.

My only complain is they need to answer emails from family members faster. But overall the facility is really fantastic. And my mom is happy there.

I am very happy, everyone is helpful. It's really a friendly place. They have a physical therapy department, so I don't have to leave the building. The food has improved. The activities is really good. The value for money is good I picked this community because of the location, and it was a familiar area.

Stunning facility, friendly residents, good menu variety....HR is challenged to hire long term staff, as are most businesses currently.

The building is clean, but my friends room could be cleaner. The food is okay, and there is no complaints. We picked because it was closer to my house. They need to improve on hiring more staff. I would recommend to other families.

My loved one was there a short period of time. The food was good. They had a lot of activites. We picked this community, because it was convient, there was an opening and they had a good reputaion. They need to offer more care for the residents. They did not have back-up when the nurse was out. They were also very slow about reconciling billing issues. In addition, A Place for Mom was a lifesaver.

Seemed very nice but the biggest factor was the cost of the place.

It seemed to be a good community! Smokey springs would probably have been my second choice for my loved one.

It was a great tour, nice new facility, and a large operating company. The director of nursing did not follow up on my questions, which was a big red flag.

The facility itself is clean. The food is good. Nice atmosphere. They do offer transportation, but it's limited and we were not told that. My loved one is a veteran and his appointments are at the VA. The facility says that is too far, so we have to make other arrangements for him to get to all of his VA appointments. One thing they really need to improve on is their knowledge of VA benefits and how they work. We asked them about it specifically, this being our first experience with using the Aid and Attendance benefits, and trusted their guidance on it. They basically told us that it's easier to utilize the benefits when a resident is in the facility versus trying to organize it prior to moving in. So they seemed to rush the process with the promise that the benefits would kick in and cover the monthly cost. They assured us that they accepted the full Aid and Attendance benefits and that his set amount for that and his social security would all be applied to his monthly rent. They presented the amounts as whole amounts and never ever mentioned anything about it being a supplement. We didn't know that the Aid and Attendance benefit is a supplement and not a set dollar amount guarantee. Even our VA rep told us she was surprised that it was handled this way and presented the way it was to us. We were absolutely misinformed and she agreed. So, either the facility didn't know the facts or they deceived us to get us in there. If they didn't know, they definitely need to get educated on Aid and Attendance before making promises to people and presenting them with amounts that are absolutely inaccurate. If they did know and deceived us, that's a whole other issue. Either way it wasn't handled correctly and now we're stuck and scrambling to find a way to cover huge costs that we didn't expect and can't easily cover. This is unacceptable and I don't want others to go through what we're going through right now. I would never recommend this facility.