Vitality Living

overall everything was positive and good

We were really turned off by the fact that when we toured the community, it had only been open for eight months and the roof was already leaking. The carpets were all wet and there were parts we couldn't see because of the clean up. The room that they wanted to rent to us was at the far end of the hall. We only saw 3 people walking around.

I visited here and liked it, but it is further away than I would like. The staff were very nice.

Things are going ok. Some type of glitch with the reimbursement process but working on it.

Communication is not their strong suit, so if you are going to need to talk to anyone at the facility put on your patient pants. I would recommend to others.

The staff was very kind, but I felt they were short staffed and unable to watch my father in law as closely as he needed to be watched. He fell numerous times and ended up hurting himself.

They are under staffed they don't follow up with the memory care residents the room is dirty and the whole unit smells like urine. The food is good.

Food/dinning experience has been horrible for my grandmother. They are understaffed to the point the med techs were having to wait tables, it was taking well over an hour to get served. They also nearly killed my grandmother. Shes allergic to shellfish and they put sausage gumbo on the menu failing to state it had shrimp and other seafood in it. We've had problems with the med administration team reading her script wrong and giving her too much miralax and caused her to have an accident. She has dementia and they downplay that a lot and when I've tried to tell them something is off and her behavior is bad they tell me shes fine....

Food started off ok then got terrible!! Never saw director around facility. MIL never met her. Cleanliness could have been better. Bathrooms on main floor were always hot and smelly with over flowing garbage cans.

In my opinion, for the price They charge, I give them an overall rating of a low three. Reasons are: The cleaning staff took a "Hit it a lick and seldom a good cleaning." The place is very ”clique(ish) and exclude all but certain groups. The management is seldom seen out among the population and communicate through "elected" flunkies who strut around and have meetings. Food service is pathetic with food barely edible, served by people hardly capable of delivering burgers at a drive-through. The best service BY FAR is when young girls who are on breaks from high school or college are brought in to help Food quality was average but inconsistent. By that I mean you could order the same thing off the menu and it might arrive something totally different. Activities were, I suppose average. The medical staff appeared to spend most of their time chatting among themselves. I sincerely hope they never have a fire because a high percentage of second and third floor residents will never get out of the building in my opinion. As far as value, I felt it was 30 to 50 percent over priced. My views are tainted by the fact I counted on them for just room and board but I was friends less independent than I who I felt were experiencing the same frustrations as was

The staff is top notch. Very responsive and kind. Activities Director and her calendar is perfect. Something for all. The food is not great. Odd food pairings, nothing is consistent. The place needs new carpeting and new washer and dryers.

Well, they have a beauty shop/nail salon but have yet to open. Not happy about that. They have had a lot of employees leaving. Somethings wrong.

Ratings were based upon my experience vs what I was expecting when we moved in. Visit often, and beware of the quality and the value price points. Facility is very pricey and makes enormous price increases and is no difference in the care or service received.

The facility is clean, the food is good, many of the working staff are excellent. The Agency workers, which are used frequently, don't know the patients as my sister was given all the wrong meds. The Administration is always too busy to answer questions or follow up on critical occurrences. Poor at returning calls. Activities are great.

The Director led me to believe that I could add a washer/dryer in the apartment I had chosen. But just 5 days before I was to move in, she called me to say that it wasn't possible, that I couldn't have a W/D in my apartment after all. I chose to go into a different facility. I also asked for a return of my deposit. She said that she would check it out and call me back on next day. She never called about refund.

In fairness, I have nothing to compare it to. They run out of food quickly for dinner. Overall I would still recommend Vitality Living Stony Brook.

My parents have been here for less than a month and I can honestly say the value is NOT worth the money. Dietary dept sucks; meals are not healthy (lots of pasta, potatoes/starches, chicken, hot dogs, fried foods, etc.) Dietary staff has ZERO training, consistently run out of food before last residents are served, food is not always hot ( luck warm to cold). Additional activities for Independent Living residents need to be planned; same activities practically every week. Bus needs to run on weekends; not just during the week. Residents here are awesome but need addional support from management on issues they have.

We like the facility. They can improve with their level of care and attention to detail - failed to give my aunt her blood pressure meds for weeks resulting in her getting dizzy, falling and breaking her clavicle

The staff was friendly and went out of their way to get to know the residents and provide whatever they could to make the living situation a good one. The administrative staff met daily so each department was aware of any health issues and tried to help. The chef went out of his way to ensure everyone had their favorite foods and he would make special foods if the resident wanted it.

The people distributing medication don't read scripts correctly so be careful if you're hiring them for medication management. Head of nursing [name removed]is not nice and doesn't return calls. The levels of care they add on for extra money are pricey for how little they do extra from the previous level. Same with medication levels. My grandma is charged extra from medication management level one now because she has eye drops. That's ridiculous. We plan to transfer her to a different vitality soon.