Vitality Living

The staff was not committed to cleaning my loved ones room. The food started out as a 5 but decreased to a 3 when they lost their chef. Most of the time, the activities coordinator did not show up. The activities posted on the schedule were not truly offered. It's hard to get great service if a facility is in transition. There was a lot of turnover of the staff throughout the facility including administration.

I toured with Traditions of Mill Creek and found that the facility was very dark and depressing and offered very little natural light.

In our experience with assisted living at Vitality Living Spring Hill - everything costs extra, so no weight management for diabetics, and lots of pasta. Also the price went up since last year.

At first our family thought we had our loved one in the right community. However, after our loved one being in the community awhile, we noticed that they were understaffed and unsupervised. We wish there had been better care for our loved one, and the value for the money was better. We would recommend you ask lots of questions about the care, staffing, and more before deciding on a community.

There was a management change not long before we moved in so staffing changes made it a little confusing. However the new management has made great strides in making it a comfortable place with all of the amenities we were expecting. Everyone has been very cooperative and seem to have a great empathy for the residents needs. Very lovely place. Well kept.

I toured this community and it was a nice place. Cleanliness was good, staff was friendly. But it was more expensive than some other options.

We had a lovely tour with Hearth at Hendersonville. The staff were all very nice. The facility itself needs MAJOR TLC. It is very run down and date, it is not bright and shiny like some places. They assessed my loved one and decided that because of a wound, they were not going to be able to care for him.

They did not do enough activity for physical activity in the memory care center ! They should have daily walks for those interested and on days they can't walk there should be stretching exercises and some form of silver sneakers exercising being taught and encouraged to be done. Also there was a financial mistake made on their part that got my moms money caught up in a mess with her bank Tylenol not offered for discomfort without doctor note even though we gave permission for it to be dispensed.

Our family had an in person tour and we were just not really fond of the person giving the tour as well as the community, the rooms were just to small

The care sevices is lacking. They need more staff, and it would be great if they get more help. [name removed] is wonderful, who is one of the caretakers, who goes above and beyond. They take good care of the residents. Some of the staff works really hard, and some don't. The food has been very bad, and the prices are expensive. The desserts is really good. My loved one loves the activities. I am not too happy about the value for the money.

I toured Crystal Creek and they were having difficulty finding a place for my parents and that's why we didn't pick it. It was also older and I was looking for something a little prettier.

I would not recommend the community to others for their loved ones. You pay for a specific care level such as transfers and getting to meals for your loved one and the community is providing these care services as promised. There is zero communication from the community side to the family, and they are not responding to any of our questions or concerns that we have. The laundry care twice a week costs extra and the community still isn't providing this service for our loved one. Since the community isn't doing this, the family is doing the laundry to make sure our loved one has clean clothes.

Typical tour. It was what we expected. This was our number 1 option until we found New Hope Senior Living.

My loved one was there for respite care last Fall, and it seemed to be fine. We had a couple of little minor issues, which I suppose is to be expected when you're there as guest rather than a full-time resident. I know they've changed management since my loved one was there. But the rest of the administrative staff was great, including the admissions person, who was fantastic getting everything set up. Once my loved one was in, there were times when she needed assistance and had to wait a really long time, or they just never came so she just took care of it herself. When I addressed it with them, they mentioned Covid lockdowns and staffing shortages.

Traditions does have friendly staff, and we do understand that covid has impacted all the communities and what not but it is just not what we were expecting. They make all these promises but right now nothing is following through.

Good community, not as many activities offered.

Lovely staff, needs updating, and they had small rooms.

They could improve on the activities, they have very few of them and do not really engage with the residents. Value is subpar for what we are paying and the care our loved one is receiving, we do know the staff members are understaffed. Even though the executive director is very nice, she could communicate a little more frequently.

The value for cost and the care services were not that good, we were told it would be a certain rate per day but it was more like a certain rate for 24hr. For example, if we moved our loved one in at 11:30PM we would still have to pay the full days rate even though she was not moved in until 11:30PM. Also the living conditions were not appropriate, our loved one did not have a comfortable bed - it was just a spring cot she was sleeping on

Our family had an in person tour and when we got there, the staff were just standing around and kind of ignored us for awhile and their community director could not really answer the questions we had.