Vitality Living

The facility is gradually being renovated. The majority of the apartments and outdoor cottages are for independent living. When we toured there was no central life alert type of system only pull chains in the bedrooms and bathrooms. It's a large facility and easy for a new person or visitor to get lost. There is no hallway sigange to help lead people which is an easy and in expensive solution. It's not wired for internet access either. My Mom moved into independent living while on wait list for assisted living. It's isolating as there isn't much staff for independent living so we're paying for healthcare assistance to help with the basics of getting acclimated. It's a very difficult adjustment for a person with memory challenges.

All in all Aspen is just average. Communication with nurse and managers is below average return phone calls never come on the same day the GM has never returned a phone call. The staff have proven to be very friendly and kind. It is difficult to speak to one person that can relate to your loved one and answer questions as to their adjusting to their new environment . It is not easy for us to be there every day so communication is very important since some of us live in another state. We are hoping things will improve.

My tour of this community was a short one. The reason was because during our tour we saw a bug in one of the rooms. When I saw the bug I figured it wasn't a very clean community. The staff was pretty kind and friendly. This just wasn't the community for my parents.

At first glance & visit, Brookdale at Pleasant Hills seemed the best Assisted Living place for our Mom...It is a pretty location & place. We moved her there 05/15/15. Now 30 days later, we have care concerns....inconsistent care & lack of care we are paying for. Brookdale's reaction to expressing our concerns has been extremely unprofessional, teetering on childish. An aid tells my Mom that I had blessed them out (paraphrasing), now my Mom is worried they will not be nice to her. As the POA, any heartburn that Mgmt may have with me should NEVER trickle down to my Mom. There have been missed meals, missed/lost laundry, only occasional checking on her, billing errors, etc. Apparently the honeymoon is over and the monthly income is what is first & foremost. At this time I am waiting for them to address our concerns. I will update when/if our concerns are addressed.

I toured this facility but the hallway smelled of urine and their were stains on the carpets. the staff was friendly but we saw another place across the street and we decided to place loved thier. We just didn't like this facility as much as the one across the street.

MY parents are there but they go up on the fees all the time . Just received a notice that they are going to charge over 1000 to administer meds and personal care claiming that we have not been charged in the past when the contract states that our fees include 200 towards meds. Need more activities that might be of interest to residents. Food needs to be more palatable - forget trying to be elegant most of that generation does not care for. They also will not return phone calls

They did a good job getting her walking again, but I think they didn't supervise her enough. When she arrived she was too week to walk to the bathroom on her own. In two weeks she was walking. But I believe they should have had staff escort her to the dining hall daily instead of letting her walk on her own after only two weeks. She had a fall in the dining hall, broke a hip, was hospitalized and went into cardiac arrest and died. After she died I was surprised that no sympathy card was sent to our family. But they did send a bill for the meals she had served in her room. She wasn't there for a month before she died from this accident. I am very impressed with their physical therapy services, but not impressed by the supervision. Their dining room and meals seem better than most. Activities... Not terribly impressed. The only thing I ever seemed to catch when I was visiting was chair aerobics. But my mom was only there about 2-3 weeks. Location is great. Easy to take your loved one out for lunch or coffee. Mall within walking distance.

Extremely poor food service /food quality Long response time for staff to respond to calls for assistance via pendant button Unverified charges / inaccurate accounting in the business office After hours/ late night remodel construction noise keeping residents awake- disturbing loud construction as late as 10:00 pm

I really liked the facility however I did not care for the way we were made to feel it was all about money. the way that they told us to leave and let them do their job and then immediately called us back and told us that my father was an elopement risk. We had to hire a babysitter to sit with my dad for 12 hrs a day (at $[fee removed] per hr) for 4 days because they said they could not keep him there without assistance. Then my father was so adamant about going home when we tried to visit him that we had to drop things off for him (because we could not see him the first few days without him getting really upset) that were not given to him or put up in his room like his shower curtain. Then we found out that after leaving him be for a few days so that he could get adjusted to the place and get familiar with the people. They were not making sure that he was taking care of himself like showering. My aunt went by to see him and he had not showered in days and was wearing the same clothes that he was wearing when we dropped him off, which was nine days later. So no, I was not very happy with their treatment of my dad, the quality of care that he got or the compassion that they showed.

We found that while a handful of the staff were very caring and diligent about patient care there were times when my father-in-law was left soiled and his bedding soiled. This unfortunately happened more than once. The staff generally seemed overworked and stressed out. Unfortunately, my father-in-law actually fell while there and broke his hip. While this happened under their watch, the management kept calling us and pestering about moving his room and our plans going forward, hoping to get us out in order to fill the bed. Sadly, my father-in-law did pass away after the hip fracture and only one of the staff members Gave any condolence.

Need to know what their communication system looks like . How many caregivers are working daily and how do we know if the patient is getting his or her medicine? What kind of activities are there on the weekends when the director is not there. How many nurses do they employ and how many/how often does the Nurse Practioner come to visit?

Choose Carefully When Seeking Assisted Living Communities All people considering assisted living communities for their family member must take a few minutes to read the complaints and violations listed on this website. As you consider Vitality of Arlington for your loved one, it would be good to ask leadership how they have addressed issues listed in the violation and complaints. Listen to the responses carefully. The recent violations listed are indicative of the experience my loved one is having. I notice a new complaint. Seems like conditions are deteriorating.

There was a shortage of staff due to firings after the hurricane evacuation. 1 person on duty for 2 floors if residents was too thin. Employees were friendly and helpful when they got to mom but sometimes there was too long of a wait. The cleaning lady did not do a good job. The laminate floors were filthy when mom moved in and out. All she did was swiffer down the middle of the room. As mom neared her move-out date there were days when they did not come to take her to lunch or dinner. I was also uneasy about whether they were giving her her medication properly.

The memory care is not good. The food and dining room is not good. Staff training needs improvement. In memory care the staff are not engaged More activities for memory care Healthier food and drinks encouraged -- dementia patients dont remember to drink

Having had a very difficult year with my father, getting him into a facility where he could thrive was a dream ending to 2024. Touring Vitality Hendersonville and seeing their apartments was great. Residents were at music and the facility is nice enough. Now, after 7 weeks, his room AC/heat unit has been broken for five of those weeks, he doesn't have a key to his place, and they've seemingly shuttered an onsite PT gym that was one of the key benefits for him being there. I have been called names by the staff and he's gone as many as 3 hours, after pressing his pendant, before having someone show up to help him. They've adjusted the response times, however issues remain abound and now I'm hearing rumor they're selling to someone else. Shopper beware.

The price was better, now it is not! The experience is just okay.

You have to stay on top of them to get just the basic services that you pay for. We are always asking them to do laundry and assist with bathing which is supposed to be done twice a week. In a years time they have bathed her less than ten times. My wife has to go there weekly to make sure she gets a shower. Plus they have increased our monthly bill by $[removed]in a years time. That is 34.6% and have offered or performed no more services for the increase. It is has become more about servicing the well being and interest of the staff instead of the client. The is no stability within their memory care unit. Staff changes are frequent and no one knows what is happening since there are such frequent turnovers.

My family cannot in good conscience recommend Traditions of Smyrna to any potential residents. We have experienced poor management, medication mismanagement, multiple falls, and lack of communication of things we contracted for based on my MILs level of service we are paying for. Verify the credentials and experience of those caring for your family member as their decision have long reaching consequences.

The management is not very good and therefore even good employees fail at their job because of poor direction.

They left my mother on the floor for 24 minutes after she pressed her button she called me and I called the front desk they didn't send anyone in 15 minutes later they finally did I have now moved my mother from there.