Vitality Living

My husband was in the rehab part of Crystal Creek for one week and he did not get the attention he needed for his condition. One of the things that bothered me was they don't provide filtered water. They are serving the patients tap water and I find this to be very unsanitary. I wouldn't recommend this facility if your loved one needs to be attended to more often that every few hours.

Beware if the facility is still under control of the Director [name removed] and Assistant Director [name removed]. Ever since new management took over in April the entire facility has gone downhill. Staff that was friendly are now scared, grievance forms that contain complaints about medication management disappear even though the wonderful front desk staff say they saw it in the Assistant Directors folder. This place is currently a mess!

The office personnel has no idea what goes on with the caregivers. I admit they are underpaid, but they do as little as possible. My Dad is there and has mid state Alzheimers. It is assisted living, but you can pay for additional care. They are always understaffed and Dad never received the care promised. We paid 10,000 just to move in, and it is almost six thousand month. They are not equipped for as many residents they have about 80percent on the assisted living side have cognitive issues. Upper management is no help and just passes blame back on residents for being uncooperative. Too expensive and staff poorly trained

This facility has so many turn over! As soon as my family get comfortable with someone that person either get fired or quit due to not enough staff members to take care of our love ones... Not only that I've found "bed bugs" in the rooms and which has been addressed to the overhead staff. I wouldn't recommend this place for a dog to call home! My family has since taken our love one out of the facility!

My father was a resident at this facility and only lasted about 6 months. He needed more care than we were told he was going to need in the beginning. Within 3 months, his care rate was raised without any notification to us. He fell several times while at this facility and we never received a phone call to inform us. Tracy, who deals with the admission area is uncaring and rude. Communication is terrible. They withdrew money out of my father's account, without permission for alleged damages that he did to his apartment without any proof of same. His apartment always smelled of urine. Lack of care toward my parent. If you parent is independent and is just in need of someone to clear and prepare meals, this place is for you, but if they need anymore care than that, this place is not this place.

We did not have a great experience here. They had a [large] community fee, which is refundable until after thirty days. I feel like they stalled me to keep me from moving out until that time was up. Their elevators are small and antiquated, and they only have two. They can't lock the doors to the rooms while the resident is away, and they aren't well supervised, so they are free to roam around, and go in and out of peoples rooms [removed]. They have a second and third floor, one is for more severe residents, and one for more mild, they told me they were the opposite of the ones they were. The staff to resident ratio is not adequate. The food is terrible, and they don't seem to accommodate for special diets. There wasn't a lot of mental stimulation going on either. I will say they have a good security system with the bracelets, if they go out of the area, the alarm goes off immediately. They were also a pretty okay price. However I was very disappointed in our experience.

This facility's management act as if they are novices at care. [removed] There is constantly trash in the front entrance of the facility. The best part of the facility is the physical therapy- and that is contracted out. Nursing staff is poorly trained. ALL LPNs. Abundant mistakes. Care staff speak harshly to residents.

Privacy issues were a problem for my family members. Staff would enter apartment at any time without notice. Food quality was poor. At first the staff was friendly and helpful but as a few days passed, that ended. We felt the security was lax. Back door was unlocked and accessible late at night. They lived in a back building so security was important. Also the dining area for their building was so far from the main dining room and kitchen, food was often cold and some foods offered in the main room were not available to them. So many promises to fix things in the apartment went unanswered. It was a bad experience for my parents.

They do not manage medication very well. Planned activities don't always happen. TV service was promised but not delivered. I liked the management there and I want them to succeed. But they made an almost fatal mistake with my mother.

Mom in Indep for 1.5 yrs. Apt very nice. Housekeeping poor, food poor, activities good, receptionist exceptional, bus driver great, bookkeeper on top of questions, director-little communication with tenant or family. Six months in Dependent. Definitely bad experience. Apt nice, nurses revolving door, care givers also and they had no certificate training. Some great but some very concerning and some very unprofessional. Nurses had great difficulty getting my Mom’s meds correct. I had to follow up daily. Significant communication issues. Housekeeping was very little in dependent. Seems could not keep it covered. Food poor in dependent also. Most concern fall back on admin. Traditions is an expensive senior living and should provide much better quality service. If moving into Indep , be sure to research dependent as most tenants plan to move that direction. My opinion is Vitality has some serious needs to evaluate in their purpose.

They promised a lot but they offered very little but I was not in the assistant living. I was in the independent living section. They seemed to like it there

I will say this I had cameras in room plus I had some one that I paid to help bath him. With that being said. No one checked on him several times at night as I said I had cameras in room and knew I did.

My mother had not one, but two, ambulance rides in the first week. The second one resulting in a partial hip replacement. She was a known fall risk. They took no additional steps after the first fall to prevent the 2nd one.. My father removed her from that facility. $[fee removed] to only land my mother back in the hospital. They ARE NOT a higher level of care facility. Would not recommend.

My sister was moved to memory care here, recently, since it received high ratings on A Place for Mom. Her son had 24/7 caregivers for her. He was assured that she would be well looked after if he cut down on the hours of the caretakers, so he did. They were supposed to care for her for only three hours (including dinner). I stayed with her until dinner, and saw only one person looking after the residents. As I left, I told the staff they said they would look after her. They didn't. When the night caregiver came in she was lying in the common room, on her stomach, on the floor, in a pool of blood with several people standing around her. She had fallen. It was discovered she had a brain bleed. Long story short, she died in a hospice hospital a few days later. Vitality staff were supposed to watch her for just 3 hours, and she died. Please be careful about using this facility.

Facility was not able to provide for my family member. Was lied to upon initial assessment and tour. They make you believe they will be able to provide what your family member needs and that is not the case. They want your money so they will make it sound good. Family member was hardly checked on, if family was not there with him nothing got done. Would forget to assist him with his medicine. Left doors unlocked that they could roam into, fell multiple times and left on floor for who knows how long. Family would have to come in and clean room. Staff would forget to bring him/ or assist with his food. Overall would never recommend this facility.

I never do reviews but my conscience won’t let me remain silent. Take a DEEP look when you tour, especially in memory care. Look at the dining room floor, inspect the furniture. Ask if staff is in dining room when eating (no). Where’s the cleaning crew? (they walked out). Check for bruises, bored residents & safety. How many falls are there each week? Ask how residents communicate when they need help, especially when hurt or late at night. Dig deep into lack of staffing & unfilled positions. Take an especially HARD look at the revolving door of management. There are a few wonderful, caring attendants but it is NOT enough. Wake up corporate!

My mom was previously a resident at Traditions of Smyrna and I blame them for letting my mom get in bad shape. They didn't let anyone know the nurse left a month before we had to move her. I told her to get the Dr to check for a UI. I didn't know she was leaving. They never checked, and that's what mom died from. They said they could no longer care for my mom, and gave me only 3 weeks to find a new home.

My loved one is a resident at Traditions of Mill Creek. Initially I would have rated it at a 5, but now I would give it a 1. My loved one's room is never clean. I just cleaned it, the floor was black. The shower was black and the sheets haven't been changed since the last time that I changed them (a month ago). The food is gross and they served sandwiches and soup last night. My loved one's drink was 2 ounces of tea for her to drink with dinner. They forgot to feed her lunch one day.

Vitality Living Lake Forest was a terrible decision we made. They staff members at the community did the bare minimum. Would not recommend to other families based on the experience we had with them.

Somethings The Lodge at Aspen Village could work to improve on would be to pick up, brush teeth, quality of care. My husband was soak and wet on [date removed] for pick sitting in a stack of chair. No shower or teach brush since I left him. Very lethargic like sedated with something. He had two patches on him one dated [date removed] and could not make out the other date . According to pharmacy pamphlet if more than one patch could be deadly. I have tried to contact them and they will not return my call except [name removed]. Would not recommend. They need to hire some health care worker. Administration should return calls