VOA Care Centers, Minnesota

Mom has only been here a short time and I am happy with how the staff are trying to help with her transition. The community is clean and she says the food is very good. This community accepts medicaid.

My parents are doing well at this community. They have adjusted well and I am pleased. The community is clean, and their apartment is nice. The staff are taking good care of my parents, but their communication with me could be better. My parents enjoy the meals, the food is pretty nice. They are happy and I would recommend this community.

The medication management could be better, as the staff could be giving my loved one's medication in person and watching my loved one take their medications. My loved one is bummed as the main nurse is leaving and there has been some additional staff turned over. It would be nice to see the community have a transportation for outings, shopping, lunches, and doctor appointments.

Elder Homestead is a big house that looked to be falling apart. The rooms were small and depressing. The staff were friendly and great with their follow up, but it was just not the right fit.

[name removed]gave us a thorough tour. Homestead is having problems with staff shortages. They do not allow residents to stay in apartments if they transition from Independent to Assisted Living. Also residents are not allowed to stay if private funds run out after 2+ years.

The staff members at Elder Homestead made sure to interact the residents from the memory care and assisted living together, instead of doing things separate. The rooms are adequate, we would say about a four out of five. We would recommend this community to a family or friend.

Overall footprint of the facility was large and a bit overwhelming for my mother, lots of walking to get from an apt to garbage, mail, other activities. Hallways were a bit dark but the residents decorate their door space to try and make it more light and inviting. 1 bedroom apt was very nice, she loved the balcony and sun room. May consider after we look at a few more.

Accepts public funding (medicare) after '1'yr private pymts. Toured 29OCT - 50/20 asst/mem units. studio & 1br. in residential neighborhood, by park, nice views.

This community was clean and the people we met were nice. This community, unfortunately seemed more like a hospital and not a very active community. We were looking for something a little more active.

This is a nice community. It had a good and bad points. My tour went well, but they did not have some things I wanted. I needed a community with laundry services, and also one that allowed pets. This is a nice community, but it wasn't the one for me.

When we toured The Homestead it was very chaotic. There was only one receptionist and she was having to do all the covid screening, they could definitely use another person up at the front to help out. The facility itself was too large for our loved one.

In May 2019 a new Assisted Living Administrator & Clinical Director were hired. Less than a week of the new AL Administrator's start date a letter instructing the residents to use their pendants for emergencies only was distributed. If a resident has a "non-emergency", residents were instructed to either call the concierge (front desk) or walk to the desk & tell the staff what they need. (The assisted living residents live on both the first & second floors of Palmview.) Some of the nurses are extremely dedicated & caring, but it seems like working double shifts are becoming more frequent. Now that Palmview is fully occupied, it seems like no add'l staff have been added to assist all of the residents in a timely manner. I am giving the care services rating based on the new AL Administrator's pendant policy, not the actual care provided by the nursing staff. The nursing staff is doing the best they can to assist and provide care for the residents.

Where to being? Care plans not followed, excessive call button times, poor food, management not willing to make needed changes to protect and serve residents. Complaints never taken seriously. Unsafe transport with easy stand. This is a not a safe nor caring place for your loved one. Filed many complaints with State of Minnesota and they get fined but continue business as usual.

If you care for someone please do not let them go to this place. The care was HORRIBLE. The staff was cruel and completely uncaring about the clients. The client food prep floor was so sticky my shoes stuck to the floor. There were no lights in the bathroom and they could not keep track of the clients medication.

The nurse manager is constantly belittling and degrading staff; the caring staff don't stay long. She disregards resident/patient requests. Several times we have reported Mom did not receive pain meds, yet nurse manager claims they were given, while Mom endures intolerable pain. We were unable to find out what happened to meds ordered for Mom yet not given to her; somehow they "disappeared". This nurse manager is very rude and dismissive. Mom had been at this facility for over a year and we were finally able to move her to a much better facility with caring staff, proper medication administration.

Mom has been there about 2 years. Everything was great for about 14 months. Change in upper management sunk the ship. There are no employees there from 2 years ago. The temps they are using do not Care!!! It was a month of no showers, no crushed medicine, no laundry, ect. The lobby has NO one at counter to let anyone in or help anyone. Price keeps going up . This is the memory care side. Moving to [facility removed].

I do not recommend this place. Communication and transparency is just horrible and unacceptable. My mother has lived here 4 years (just recently into their memory care) and I feel very unwelcome by staff (newer staff) as turnover is very high. Some are just plain rude. Senior director ignored my message of concern and to speak with him. And they refused accountability/ liability for something a nurse broke in mother's home. She deserves better, and so do I, for her., we are very close, I don't feel she's getting good care. The studio's are very small, especially those in memory care, compared to the studio's in the assisted living units. Memory care is sectioned off/locked from the rest of the building, it feels like a locked up environment. I am checking into a better facility for her.

The place looks very impressive but their care for the patients was horrible! my mother called me at 4 am because she was confused and afraid so I went there to check on her and found the the aide sleeping on a couch. They were under staffed. 2 aides for 20 people was nowhere near enough. I wouldn't recommend them to anybody.

Stay away; don’t trust loved ones with this group.

We are so disappointed in the current administration of The Manor of Gulf Coast Village! As other reviewers have said, they promise wonderful services and produce nothing, Their mantra is " we are within the law". The staff is spread so thin that they cannot physically perform the duties that they are assigned with acumen. There have been times when a staff member was ill and they were not replaced or they were replaced with a rent-a nurse. The activities are juvenile, the food is uneatable and the staff on the floors who actually care, cannot do their jobs because they have too many residents under their care. One example is the lack of CNA professionals. They have 3 on the floor at night who must serve dinner to all 40 residents, take wheelchair residents to the bathrooms , dinner, activities, & the shower. Then they make-up beds, pick up laundry, wash it and return it, give showers to the ambient patients, and pick-up the trash from each room. They are all running to complete as much as they can, but a ratio of 3 to 40 is impossible. The staff nurses are also trying their best, but they are also constantly "blamed" for every and all mistakes and there are 2 for over 40 residents on the floor; at night, usually 1. The administration is consumed with filling the new building and the staffing is even less for the number of residents per caregivers. This is an expensive place and getting more so, the concern of the administrators is to " be a steward of the $$" not to be a steward of care for the residents. What the actual families are saying is true; the tours look wonderful; in actuality ,the administration could not care less.