VOA Care Centers, Minnesota

Do not send anyone you care about to this facility. It looks nice but is grossly understaffed, & while administration will tell you the staffing is within state requirements, the residents are not well cared for. No one seems to care if their toenails are way too long or they have been sitting in urine & stool soaked diapers well beyond what they are supposed to be. The food is ok but nothing special & small portions. Keep in mind it will cost $8.00 if you want to eat with your loved one. There are some very hard working & caring staff members, but they are stretched way too thin. The rooms are supposed to be cleaned every week. My father's room was so filthy, he had ants & was getting bitten. They treated the bites, but still didn't clean his room. Complaints go unanswered, & they keep telling you they will look into it or take care of it, but they do not. Expensive to live here.

It looks very nice and is clean. However, Although the Nurse dispenses the med. I have found there are way to may mistakes. Meds missed or wrong meds given, on an almost weekly basis. The activities consist of bingo and sing-a-longs and the activities are fewer now than a year ago. The CNA changes a diaper and they goes and serves the food. Since they are not food servers your loved one may not get what is ordered, but what the CNA finds easy. Although the staff ratio to patient may meet State requirements, they are not sufficient to meet the needs of the 47 people who are there. The new facility will have approx 80 Asst. Living units and my understanding is the staff will consist of maybe one additional staff members to serve the additional 33 people, with an very pricey sticker.

My father spent a few months in this facility. The staff was rude and very unprofessional. Every day I would visit my father and he would be sitting in urine soaked clothing. His room was filthy and unsanitary. He was not getting proper nutrition. It was impossible to get any questions answered regarding his health. When his insurance ran out they made him leave and he passed away a week later. I would not recommend this facility to my worst enemy.