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Brookdale Durham

4434 Ben Franklin Boulevard, Durham, NC 27704

For pricing & availability:
(866) 374-4058
8.9
Review score
74 reviews
Add review
8.9
Review score
74 reviews
  • 5 star
    40%
  • 4 star
    32%
  • 3 star
    16%
  • 2 star
    8%
  • 1 star
    4%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Durham
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Brookdale Durham
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street view of Brookdale Durham

Frank S

Child of resident/client

5.0 out of 5 stars

A warm home

As a local Asian American family here in Durham and after looking at several places for our mom, we chose Brookdale Durham—and honestly, we’re glad we did. From the start, the staff made her feel welcome. They learned her name right away, and even remembered little things like how she prefers her tea. It’s those small touches that made a big difference for us. The place itself is clean, feels peaceful, and has these really nice outdoor spaces. My mom loves sitting in the courtyard or watching the birds and fish—they actually have a bird enclosure she visits almost every day. Are there areas that could improve? Slightly, sometimes it takes a bit longer to get help when it’s busy, and we’ve had to remind them about housekeeping once —but nothing that’s ever made us regret the decision. Everyone is trying, and you can feel that. And Mom feels love and respected and a wonderful little social group of ladies

Read all reviews

Brookdale Durham

Welcome to Brookdale Durham! Here, residents receive personalized memory care and assisted living services in a friendly and homelike environment. Your sense of security is important to us and you won’t have to worry about feeling alone — staff is available 24 hours a day, seven days a week to provide assistance and respond to any emergencies. Trained team members can assist with medication management, housekeeping, and meals, and provide personal care services like bathing, dressing, and grooming. If you find yourself requiring more care, we can easily transition you into our memory care program, as well. Residents within this program are able to thrive in a secure space with gentle guidance and visual reminders to promote engagement. We also offer brain games, fitness activities, and creative programming, designed to provide mental and physical fulfillment. If you’re ever in the mood for an off-site adventure, we’re conveniently located near many colorful attractions, like Duke Chapel, Durham Bulls Athletic Park, and Eno River State Park.

Community Services and Amenities

With daily entertainment and a variety of amenities at your disposal, you can find joy here in planning your days. Enjoy the on-site concierge and salon services, as well as the vibrant outdoor courtyard...

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale Durham

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Durham

8.9 out of 10
Review Score74 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.3
Friendliness
4.3
Care Services
3.9
Staff
4.1
Meals & Dining
4.4
Activities
4.2
Value for Cost
3.8

A Place for Mom has scored Brookdale Durham with 8.9 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Brookdale Durham has 74 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 74 reviews

Last Updated: 9/30/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Debra

Assisted Living

Family/friend

September 30, 2025

5.0 out of 5 stars
Verified Review

Families Experience

The staff is very friendly and helpful . I highly recommend

Frank S

Assisted Living

Family/friend

July 31, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

A warm home

As a local Asian American family here in Durham and after looking at several places for our mom, we chose Brookdale Durham—and honestly, we’re glad we did. From the start, the staff made her feel welcome. They learned her name right away, and even remembered little things like how she prefers her tea. It’s those small touches that made a big difference for us. The place itself is clean, feels peaceful, and has these really nice outdoor spaces. My mom loves sitting in the courtyard or watching the birds and fish—they actually have a bird enclosure she visits almost every day. Are there areas that could improve? Slightly, sometimes it takes a bit longer to get help when it’s busy, and we’ve had to remind them about housekeeping once —but nothing that’s ever made us regret the decision. Everyone is trying, and you can feel that. And Mom feels love and respected and a wonderful little social group of ladies

Heather M

Assisted Living

Toured community

June 25, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Jewish inclusion

We recently toured Brookdale Durham, and from the first conversation, we felt genuinely welcomed. As a Jewish family, we were pleasantly surprised (and deeply appreciative) that they offer Shabbat services right on site. It’s not something we expected, but it really made us feel seen. The staff are kind and attentive, and there’s a calm, comfortable energy throughout the community. It’s clear they care about creating a space that respects different backgrounds and traditions. Brookdale feels like a place where our loved one can thrive—not just physically, but emotionally and spiritually too.

Anonymous

Assisted Living

Family/friend

May 21, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
4.0
Activities
4.0
Staff
2.0
Meals & Dining
5.0

Review for Brookdale Durham

A recent investigation by the department of service has revealed lots of problems with the facility most especially not having enough people on duty to care for the residence. There is some speculation that they are being sued.

Ken

Assisted Living

Family/friend

May 8, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

CARE WITH A TOUCH OF CLASS FOR ELDER LOVED ONES

The facility has excellent staff attending the patients, efficient and compassionate. The food is extremely well prepared and the dining room, with fresh flowers on each table is in fact a charming dining room and not an institutional cafeteria. The interior patio is quite beautiful and well attended. But it is important to under stand that one is otherwise essentially renting an empty studio apartment. Beds, chairs, furniture the tenant must provide....though l believe cable TV is provided and basic kitchen appliances. I had issues with some management policies.

Denise D

Assisted Living

Family/friend

March 9, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Thank you guys, truely

My uncle spent his final years at Brookdale Durham, and I’ll always be grateful for the love he received there. The staff didn’t just care for him—they *knew* him. They remembered his obsession with banana pudding (they’d sneak him an extra serving! Lol) and how he loved sitting in the courtyard, watching the birds. Even when his memory faded, their patience never did. The people there treat residents like family, not tasks. They’d FaceTime me so I could see his smile. It felt like a warm, lively home. He passed last year, but I still stop by to thank the team. They gave him joy when he needed it most.

Lisa S

Memory Care

Family/friend

October 20, 2024

2.0 out of 5 stars
Cleanliness
3.0
Friendliness
2.0
Value for Cost
1.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
4.0

Memory Care starts off low cost and jumped to [removed]!!!

The memory care is nice but they lo-vall to get you in and with in four months our cost had jumped to over [removed] while moms needs had barely changed. When I spoke to other families they said this was the “usual routine” to get you in the door. As an MD and a caregiver I am offended by this practice.

Anonymous

Assisted Living

Family/friend

August 13, 2024

3.0 out of 5 stars
Verified Review

Things to Know

I was impressed with the staff responsible for patient care and with the food quality which was very good. The facilities, especially the dining room and the central patio are very attractive. However l feel that essential items like beds and wheelchairs should be provided by the facility and that medical supervision by MDs should be stricter. The physical therapist was excellent. For permanent or long term residents it is probably as good as you can get in Durham, though l have no experience with other comparable facilities.

Anonymous

Assisted Living

Family/friend

May 1, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Great staff

Well pleased, nice place and a great staff. My dad thought the world of the care takers.

Anonymous

Assisted Living

Family/friend

February 14, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great facility and staff, highly recommended.

They are all very friendly and nice. They are sweet to the residents. The cost for the value was better than the others. The facility is kept up very well and is a pleasant place to visit.

JCC

Assisted Living

Family/friend

February 9, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A short timers experience with Brookdale Billing

Basically the facility was very good but overall expensive. The main problem is their Dallas billing group creates unknown charges - with obvious late fees-does not accept any calls but says to 'work with your local community for any issues.

Anonymous

Assisted Living

Resident/client

December 19, 2023

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
3.0
Value for Cost
4.0
Care Services
2.0
Activities
5.0
Staff
3.0
Meals & Dining
4.0

My experience here at Brookdale

The are always under staffed, I spoke out about it… but I hope I’m not being punished for it, but sometimes I feel like I am. The staff they do have work very hard, and I understand that more patients have come in, but they should be divided better between the staff… first floor gets neglected I feel and not on purpose.

Angie E

Assisted Living

Resident/client

December 18, 2023

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
4.0
Activities
1.0
Staff
5.0
Meals & Dining
3.0

My Brookdale experience

My experience here at Brookdale is great

Carol D

Assisted Living

Resident/client

December 15, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Brookdale experience

I love this place and I’m glad to call it my home. The staff here is great. I am able to have my little dog here with me as well, which is great because I’ve had her for 12 years. The meals are excellent. I am glad to be apart of this community

TS

Assisted Living

Family/friend

August 10, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Activities
4.0
Staff
2.0

Review for Brookdale Durham

I would not recommend. They have been short staffed for the last 15 months but still continue to admit people that beyond their capabilities to care for. As long as the money is coming in they keep residents that need to transition to skilled care. My loved one was not getting his meds on time and ended up in the hospital several times with fluid overload. Myloved one does not have any cognitive issues so he knew when he was late getting meds.

Linda L

Memory Care

Family/friend

August 10, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

My momma loves it here!!

We moved in few Months ago and we love it! Everyone has made us feel at home. Momma was so lonely and now has so many friends. She is on a schedule which has helped her so much. She is just so much happier now.

Anonymous

Assisted Living

Toured community

August 3, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Staff
5.0

Brookdale Durham was great to deal with

We toured Brookdale Durham during our search for an Assisted Living facility for our loved one. We chose this facility and our loved one was set to move in, but never got the chance to do so. However, the staff at this facility are great. The cleanliness and friendliness are great, as well. I would certainly recommend Brookdale Durham to others.

Linda M

Memory Care

Family/friend

June 30, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Exception Staff and Caring Management

My dad moved in earlier this year. We had him in another place and was not happy there. We made the decision to move him and it turned out to be the best thing we could have done. Dad has made so many friends and just loves his caregivers. Anytime I reach out to the community, the Executive Director or Head Nurse always calls me back and helps me with whatever I need. I give this place 5 stars!

P.J. Collins

Assisted Living

Family/friend

June 30, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Would Recommend - Good facility but a little short staffed (Exec staff working on hiring)

Brookdale Durham is a really nice facility. However, like every other industry in America, they are short on staff, which has a direct negative effect on the overall experience of the residents. Executive staff is working on hiring though.

Harriet

Assisted Living

Family/friend

June 27, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

My mother loved it!

They had a hard time retaining staff and getting new ones, but that's not their fault. My mother loved it there. She made good friends and participated in the activities. Communication with the family was good. They worked with me on mom telling them one thing and confirming with me. They only compliant she had was the food, but she had no problem eating it! I would definitely recommend this facility to others. The only thing we did wrong was waited too late to put her there.

Brookdale Durham

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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