12 Oaks Senior Living

My father is doing okay here at this community . I do have some concerns about the care he is receiving . I can't say this is the best community for him , and his needs . The staff have told me that if he refuses the help they offer him , they are not going (1)force him to do something . I understand that , but I wish there was more encouragement (2)from the staff . The staff tires hard to meet the needs of the residents , but they are (3)spread pretty thin . There are improvement that needs to be made at this community .

I wasn't very impressed with my tour of this community. It wasn't so much the tour that was disappointing, but the facility it self. The community felt like a nursing home, and that was not what I wanted for my mother, and the environment she would be living in. The staff was kind and friendly, but this was not the place for mother and her needs.

Not happy about food served. Can’t keep a good cook. Always looking for a “ Reason to Raise” rent. Exterior could use a cleaning or paint. High turnover on staff members. Kitchen does not look clean. Carpets could use replacing.

Very nice facility, big big for my Mom and follow up did not happen.

I do have my concerns about this community, but it is still a work in progress for us here. He is doing a lot better. He isn't very happy with the food. He says they do feed the residents enough. Also I don't think they check up on the residents as much as they should. So far nothing bad has happen, but I'am still very concerned. Overall we are still working out some things with this community.

They haven't had a housekeeper in over a month which means my father's space hasn't been cleaned and my husband and I are having to do his laundry. That was all supposed to be part of his rent. My father complains that there's not enough help at meal times and I guess it's indicative of what's going on around there.

Had my relative at this location for a year. In this time there have been 3 site administrators, and one ownership change. This is an older facility, there is any ongoing issue with flys in the independent living side and theft from those will key access to the apartments. There are no policies or documentation procedures regarding logging when cleaning staff or maintenance is in a seniors home, no policy regarding not doing work if people are not present, no security cameras in the hall ways, or a system to document grievances from residents including theft to know what is occurring on site. So far 2000.00 worth of property, has been stolen from my relatives room by someone with key access to the apartment. They do a fair job with activities and recently improved the food which is fair now also. They do provide transportation to appointments , Walmart, Braums, and other outings. Currently looking for other accommodations.

They don't do anything they say theyre going to do. They have her down as a level 2 and I've seen no care, they don't even bathe her. Unless you call giving her her medications and feeding her as level 2 they aren't doing their job. There was no real big communication, the nursing care here as far as home health and hospice is so different, its ridiculous. No one can give her insulin and there was actually nobody that even tried to help. They said "well your mother told us shes self care" but all you have to do is look at my mother and realize shes not self care and there has been no assessment. They also say that they come and knock on everybodys door to make sure they go out and eat but I can tell you for a fact thats not true. The only time I know of that they've physically checked on her is when i called them and told them to

when my mother first moved in she really enjoyed they had good food with a small selection activities transportation she was very happy there then covid-19 they went on total lockdown to protect our loved ones I was very impressed. But they are very very very slow in opening things back up. They still do not have choices of entree at meal times. The shuttle buses that take you to the doctors are not running 3 days a week like promised. That's a really sad thing about it all is that will not allow my mother any designated family caregivers. I am my mother's caregiver I have been for years. We cannot afford Assisted Living. There for myself and her niece assist her in her daily needs. They will not allow anyone in to see her that does not have a license. This is very sad.

Please be careful of your first visual of this place. It appears to be small and nice on the surface. My mother was here for nine months. She liked it in the first two months, but then the food went downhill and stayed that way. She constantly complained about the food and so did her table mates. When she would buzz for help it could take anywhere from 30 minutes to over an hour for a response. When she left to go home, it took over six months to get our money back and they did not refund everything owed to us with no explanation why. The people in charge are not qualified and the people in the corporate offices do not care enough to take care of their business. Do not stay here!!!! The activities director was great as was the Community Relations Manager. My mother did enjoy playing games there. They had lots of personnel turnover. Please beware of many problems at this place.

The facility is beautiful! There is no offensive odors when you walk in. Mother in Law went for respite care from the hospital. She was suffering from dizziness and nausea. She was a fall risk and had to be put in wheelchair to be taken to the restroom. The aides were loving and kind. They were very attentive and compassionate and sweet. Mom was unable to sit up due to the dizziness. The nurses tried to force her to sit up and when she was unable they put her food on the table ten feet from her bed and told her if she wanted to eat she would have to get up and go to the table. They also refused to give mom her medications because she couldn't sit up. Mom went without four meals and four doses of medicine before found out and we could get her out. The head nurse told her "You WILL get up and go to the dining room." We put her there because she needed help we couldn't provide. We paid out of our own pocket and they spoke rudely and neglected her. If you are only in need of a little assistance Strake Place would be a great option. Don't put your loved one there if they need a higher level of care. They made us leave a day early and didn't refund us. Overall bad experience.

First off Brookdale only pays their aides $9 an hour. Understaffed and overworked. Only 2 aides per shift and required to lift patients. The place is turning into a nursing home instead of assistant living. They do not lock the front door at night and anyone can walk in. No one follows protocol. Half of the staff is all new and no one stays. Dining area and kitchen has gnats everywhere. Employee are not team players. The directors and front office staff wears jeans and looks unprofessional. This place only care about residents money. I wouldn't recommend this place.

e was there 3 months, sent him to psych hospital. They overstated their ability to care for him. Kept all of community fee for 3 months.

A fat zero. Had the worse experience ever!!! The nurse on duty got in a physical altercation with my husband the patient. Was very unsatisfied

This facility is not a place suitable to care for an elderly person diagnosed with dementia. They fail to monitor the residents exiting the facility. There is a security measure to prevent people from entering the facility.

My mother passed away [date removed]. When a deceased resident passes away the policy is to lock their door. She passed on a Monday I went on Wednesday to clean out her belongings. Her door was unlocked. Her jewelry boxes, music boxes, jewelry, clothes, toiletries, purses, and other items were gone. She passed on [date removed]. She had paid her rent of [price removed] before [date removed]. I went in the office to find out when she would receive her refund. I was told in about 30 days. In May I went in again and they said I should receive it any day. I was told it was submitted but returned on [date removed] because a signature was missing, this is 3 months after her passing. I not only called several times and left messages but no one has been able to give me a legitiment answer. It will be ONE YEAR in 17 days since she passed -NO Refund Received. Respect for mom taken.

Drop by to get some information about this assistant living facility. The lady that sits in the office as you first walk in was extremely rude and very unprofessional. As, I walked up to the front desk a really nice young lady was in the middle of doing something stop and ask how can she help me. If I remember correctly I believe she was the nurse. She was able to get me what I was looking for. While I was there the same lady in the front was talking rudely to her staff. That left a bad impression for me.

This was a few years ago, so not sure if the staff has changed. My loved one said if he was in his room at night and looked out they would yell at him to shut the door and he was scared there. Staff didn't seem to know the rules they had in place and did different things. I didn't like that he didn't have any soap or towel in his bathroom to wash his hands after using the toilet. Head nurse said no soap because they could eat and they were accompanied to the bathroom. They were not. Had hygiene issues. He would sit alone in his room unless I was there. I spent more time there that week and didn't get any rest. At least at home I could get things done. The manager and head nurse were not on the same page for sure.

I'm not going to be truthful about my experience here because it might come back to haunt me. So, with that said...there multiple independent communities being right now. Go there. Enough said. No hard feelings just hard facts.

My sister resides at this building. I have had multiple instances where I, or my sister have needed to speak with management and no one is available. They seem to always disappear. This is very frustrating.