12 Oaks Senior Living

There seems to be a lack of attention to detail with the management at this facility. Also there have been several personnel who have left since we put my mother-in-law in the facility on February 1st. One week her laundry was picked up on Tuesday and kept in the laundry room through the following Sunday without being laundered. Her bed was not being changed on a routine basis until we complained. At the present time we are not sure that she is getting a shower a least every other day. I think the corporate office needs to get involved with the operation of this facility.

My loved one is no longer here. They claim to work with dementia, but don't know how to redirect them or engage them. Didn't follow medications correctly or check resident's hygiene. But they sure kept the big community fee. Moved out after 3 months!

I've lived here for eight months. When I first moved here the dining experience was good. But now I'm spending one hundred fifty dollars a month on groceries. Transportation is ok but in my opinion limited. Housekeeping is performed every two weeks instead of weekly as stated on Emerson's website. Maintenance is ok but there are washing machines in the laundry room that have been out of order for two months and dryers for six months. If I'm around in this coming February I'll be moving.

I would tell a friend to avoid it. They can improve on many things. They have horrible nursing staff, the Director is very unkind.

The owners are straggling to keep it open and the residents suffer because of it. I think that this summarize the problem there. The staff are so sweet and try to help but because of management. Their chore is difficult

They have taken away most of the things we did have. Housecleaning is now every 2 weeks and all they do is change the bed and sweep the and throw something in the toilet. The meals most of the time are terrible. They took our dinner meal away from us and breakfast is cereal and eggs that are almost inedible. The halls smell. They say we will start having dinner back one day at a time buffet style. The front desk is embarrassing. The people are very friendly but are not professionals dressed.

And honestly, for what we were charged, soiled laundry should of been as needed.I would tell them to look for themselves, the staff, for the most part, was wonderful, but their hands were tied on what they could do. Mostly, I felt I was being charged for services he was not getting. I understand housekeeping was once a week, but you call me and say you're charging more for daily, you don't leave soiled sheets and blankets out, smearing the mess onto the carpet and making the whole wing smell. Office staff was NEVER on site or available for calls.

This facility is for a person of a family who may be looking for a quiet place to live in which they will not have very much interaction with the community and only want to participate in a few activities at the facility. They should enjoy being indoors and maybe taking short walks around the facility. The new resident should not be a foodie and also be okay with sitting at an assigned spot for meals to keep the peace. This is the perfect place for a person who has a hobby that they love to do and if they have a pet to love on they can bring them along too. I do not recommend for a person taking a lot of medication or who has severe medical needs to become a resident there. There are no medical staff at the facility and the CNA's are not advised to call the ambulance when residents fall. The facility is clean and the staff can be very friendly. The administrative staff mainly visit with the tenured white residents, so we did not have much contact with them. For outings, only the tenured white residents are taken. Although it's not stated, there are quite a few Alzheimer's patients who are residents there and the staff have not been trained to handle the behavior they may exhibit. The facility will take residents as long as they can pay, but there are not enough staff at night to manage all of the residents (2 staff to 45 residents). At meal time they have ran out of food several times or ran out of bread when serving sandwiches to the residents. A lot of the residents order food outside because the food is not good. There is always plenty to drink, but no cups. We did not have a good experience with Bradfield Terrace. They are a facility strictly to make money and not to make sure that elderly people are being provided for by their new community.

No gym as advertised. The only transportation they provide is the doctor appointment and back. Not as advertised at all. I feel later way overpriced for what you get over $[removed] a month is ludicrous definitely come to this place before you consider it

Grayson Court used to be a pretty good facility, however things have changed. The RN Care Coordinator is not compassionate at all and doesn't interact with the residents. In my opinion, elderly care is not where she should be. In addition, there is a high staff turnover because she's not good to her staff. It appears that she provokes residents and then writes them up as a tactic to increase care costs. I witnessed this with several residents, not just my loved one. The meals are okay, but if residents can't physically make it to the dining room they will withhold food vs delivering it to their room. There is not a lot of variety. There is a huge disconnect between administration management and care management. The administrator appears to be compassionate about what she does, but there is a huge power struggle between her and the care services manager. They are not receptive to resident or resident family input on activities. There is a high turn over in this area as well. I would advise anyone to check their contracts very closely. They wanted to raise the base rent (not care plan) in under 3 months of moving my loved one in, even though we were told it wouldn't be evaluated and raised until the 1 year anniversary. We were also told that when they are at 100% capacity they raise rates. Basically, it frees up some rooms for higher payors. In the end, they evicted my loved one to get a higher paying tenant and offered to move her to another one of their properties in Gainesville. The fact that she was evicted from one property but accepted at another property, under the same company, told me all that I needed to know.

A big selling point for them was not having "tiers of care" and different prices. Unfortunately, the one level of care they do have is not what our loved one deserves, and needs.

Fails to give medication as prescribed by doctor. Med Aides not properly trained to take blood pressure. Parents fed salad for super, when asked where the protein and vegetables were they said they had chopped bacon and tomatoes in the salad!

It was a nice community. However, we didn't get any good vibes from the community during our tour. I also heard from a friend who didn't care for this community.

We had a terrible experience here. Some of their staff is not trustworthy. Some of my loved ones belongings were missing from her room, and this was during Covid lock-downs. They had no compassion for what transpired. I had nothing but runaround from the executive staff after my loved one passed away shortly after move-in. It was just an absolute nightmare.

Our family was very impressed with the cleanliness of the community and our loved one seemed to enjoy the activities. However they neglected to give her, her medication and they did not secure the facility. She was stolen from, and they lost her and found her locked in another patients room after having to go search for her. They lost all of her eye glasses, and every time our family visited she was wearing someone else's clothes. The cleanliness and the meals were the only things going for them, it was just a pitiful situation.

I would tell others unless your loved one was capable of taking care of themselves don't send them to Wheeler Place. The staff always tried to be helpful during the time of the stay. I got the idea the staff were telling me what they thought I wanted to hear, and not the truth.

Apartments are small with very little storage. Dining room was dark.

Our loved one was really happy with the people and the food, but once management changed the switched chefs. Everything became really bland, and our loved one was not happy. He started having to go out and buy his own food.

Please be careful of your first visual of this place. It appears to be small and nice on the surface. My mother was here for nine months. She liked it in the first two months, but then the food went downhill and stayed that way. She constantly complained about the food and so did her table mates. When she would buzz for help it could take anywhere from 30 minutes to over an hour for a response. When she left to go home, it took over six months to get our money back and they did not refund everything owed to us with no explanation why. The people in charge are not qualified and the people in the corporate offices do not care enough to take care of their business. Do not stay here!!!! The activities director was great as was the Community Relations Manager. Please beware of many problems at this place.

reviews were not favorable [Name removed] seemed too rushed to talk thoroughly